Escene ES380 User Manual
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Escene ES380 User Manual

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Office IP Phone ES380
User Manual
www.escene.cn/en
ESCENE Communication Limited. 1

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Summary of Contents for Escene ES380

  • Page 1 Office IP Phone ES380 User Manual www.escene.cn/en ESCENE Communication Limited. 1...

  • Page 2: Table Of Contents

    Phone. If this is your first time to use Office IP Phone ES380, we recommend that you should read the quick operation guide and product technical manual.
  • Page 3 7.3 Time Settings 38 7.4 Keyboard Lock 7.5 VoIP Call Forwarding 7.6 Remote Control 7.7 Action URL 7.8 EP+ 7.9 Audio 40 7.10 Ring 42 7.10 Dial Plan 7.11 BLF Setting 44 7.12 TR069 45 www.escene.cn/en ESCENE Communication Limited. 3...
  • Page 4 Check the log file on the local. 9.6 Default Settings 9.7 Reboot 53 10 Security 10.1 Password 53 10.2 Trusted Certificates 10.3 IP Strategy 54 11 WEB Other Settings or Information - Appendix 54 11.1 Logout 54 11.2 Note Tips www.escene.cn/en ESCENE Communication Limited. 4...

  • Page 5: Getting Started

    1.1 About Escene ES380 is a feature-added IP Phone. Using 2.8’ 320x240 pixel color backlight screen and except normal features of a 6 lines HD IP Phone. It comes with an EP+ communication APP which can all you use the cell phone to make an IP Phone call, switching talking, etc.
  • Page 6 ESCENE Communication Limited. 6...
  • Page 7 Adjust the Bracket ⚫ Connect the Handset and optional Headset ⚫ Connect the Network and Power Adjust the Bracket Pls follow the following picture to let the bracket adjust to safety Connect the Handset and optional Headset www.escene.cn/en ESCENE Communication Limited. 7...
  • Page 8 Connect the Network and Power You have two options for power supply. Your system administrator will advise you which one to use. ⚫ AC power adapter ⚫ POE (Power over Ethernet) IEEE802.3af ⚫ USB (Standard 0.5A) www.escene.cn/en ESCENE Communication Limited. 8...

  • Page 9: Phone User Interface

    3.1 Hardware Component Instructions The main hardware components of the ES380 IP Phone are the LCD screen and the keypad. Hardware component instructions of the ES380 IP Phone are: ITEM DESCRIPTION LCD Screen Displayed information about calls, messages, soft keys, time, date, and other relevant data: •...

  • Page 10: Phone Screen Display Features

    Enable this feature, it will display "AA" at the top right corner. Missed Call Missed Call under the TIME in the middle of screen Line Status There are four status as below: a. LAN: Disconnect: Disconnect the network : Account failed to register www.escene.cn/en ESCENE Communication Limited. 10...

  • Page 11: Basic Network Settings

    Wi-Fi Press OK or MENU> System Settings> Advanced Settings> Password (Default is Empty)> Network> Wi-Fi Setting ⚫ Press Wi-Fi Setting to login into the menu ⚫ Select "Wi-Fi", and choose “enable” ⚫ Press "Save" key www.escene.cn/en ESCENE Communication Limited. 11...

  • Page 12: Sip Account Settings

    Tips "Network is changed, press OK reboot " 3.4 SIP Account Settings ES380 IP phone makes calls based on sip accounts, it can support Single account or Multi-account, each account can be configured to the different SIP server. If you want to…...

  • Page 13: Basic Features

    -or press Navigation Button-Left > “Dialed number”, select a number, and press 3.5.4 Call Log “Call history”, you can select "All Calls", “Missed Dial from a call log --1) Press MENU or OK button > www.escene.cn/en ESCENE Communication Limited. 13...

  • Page 14: Making Calls To Contact14

    --Press Handset button, （Do not keep the headset mode), Hang up while using the Headset -or press End (keep the headset mode) Hang up one call, but preserve --Press End, another call on the other line -or refer to the above three methods www.escene.cn/en ESCENE Communication Limited. 14...

  • Page 15: Using Hold And Recover (Switch Calling Line)

    You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.). Enable global DND --1) Press DND. --2) All enabled line on the phone would changes to status. and the icon is www.escene.cn/en ESCENE Communication Limited. 15...

  • Page 16: 3-Way Conference

    --4) When you search the person, you can dial it. Personal Phone Book Add Contacts --1) Press Phone Book, -or press "MENU" button > “Phone book”> “Personal phone book>View All”, -or press "OK" button > “Phone book”> “Personal phone book>View All”. www.escene.cn/en ESCENE Communication Limited. 16...
  • Page 17 --3) Press "Find" and input the name or number who you want to find from the LDAP server. --4) When you search the person, you can dial it. Blacklist Add the Contacts --1) Press "DIR" in the idle, -or press "MENU" or "OK" button > “Phone book”> “Blacklist”, www.escene.cn/en ESCENE Communication Limited. 17...

  • Page 18: Using Call Logs

    English\French\Italian\Polish\Protuguese\Runssian\Spanish\Turkish\Chinese --3) After you finish select, press Save to make it work. 3.7.2 Message ES380 have Message feature. It will display in the LCD when it has a New Message. --1）Press OK or MENU button. Create a Message --2）Select "Messaging"...

  • Page 19: Time & Date

    --1) Press MENU or OK button > --2) Then press Enable/Disable and Save. --3) When you back to idle, you can use the digital keypad to search the contact. NOTES: The Search Phone Book setting default is Accurate Search. www.escene.cn/en ESCENE Communication Limited. 19...

  • Page 20: Cannot Set The Features With Keypad

    //192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default username is admin (case-sensitive) and the password is admin (case-sensitive). Main Interface-Phone Status Here you can see as below information: System Run Time, Register Status, Network Status, System Information, www.escene.cn/en ESCENE Communication Limited. 20...
  • Page 21 The status with LAN, MAC, LAN IP, Net mask, Gateway, Primary DNS, Secondary DNS, VPN IP, PC IP, PC Net mask, Device Type, DHCP Server. System Information The status with Phone Model, Software Version, Hardware Version, Hardware ID, Kernel Version, Auto-Provision Server URL, TFTP Server IP. www.escene.cn/en ESCENE Communication Limited. 21...

  • Page 22: Network

    4.1 Network 4.1.1 Wi-Fi Setting 4.1.2 LAN Port ITEM DESCRIPTION Network Connection Mode Network Connection Mode has DHCP, Static IP, PPPoE DNS Settings Select the DNS mode that you want. www.escene.cn/en ESCENE Communication Limited. 22...
  • Page 23 VPN Server Addr VPN server's IP. VPN Username VPN user's name VPN Password A password be used for authentication OPEN VPN Upload the *.ovpn file to the phone Upload VPN cfg Select the VPN configuration to upload www.escene.cn/en ESCENE Communication Limited. 23...
  • Page 24 You can change the local SIP port to another, the default local SIP port is 5060. RTP Port Range You can change the RTP port range to another, the default RTP port range is 10000 to 10128. www.escene.cn/en ESCENE Communication Limited. 24...
  • Page 25 You can set the MD5 Password here. CA Certificates You can upload the CA Certificates here. LLDP ITEM DECSRIPTION LLDP Enable/Disable the LLDP feature. LLDP Packet Interval You can set the LLDP packet Interval here. Default is 60s. www.escene.cn/en ESCENE Communication Limited. 25...
  • Page 26 Paging Setting Paging Setting (NOTE: This feature priority is followed the serial number, in other words, "paging 1" is the highest priority) Paging1 Enable/Disable Paging feature. Group IP and Port Group IP and Port with Paging. www.escene.cn/en ESCENE Communication Limited. 26...

  • Page 27: Sip Account

    It is showed as Caller ID when making a phone call Username It is a username provided by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provided by SIP Server www.escene.cn/en ESCENE Communication Limited. 27...
  • Page 28 Defines the STUN server will be active or not STUN Server Session traversal utilities for NAT. Register Expiration Time IP phone automatically registered every time SIP Transport There are UDP/TCP/TLS three options Ring Type Select this account ringing type. www.escene.cn/en ESCENE Communication Limited. 28...

  • Page 29: Advanced

    5.2 Advanced ITEM DECSRIPTION www.escene.cn/en ESCENE Communication Limited. 29...
  • Page 30 Encryption Key The key with encryption. Voice Encryption (SRTP) Enable or disable voice encryption (SRTP). EP+ Outcode Switch Enable or disable EP+ Outcode feature OutCode Setting the EP+ Outcode OutCode Length Setting the EP+ Outcode Length www.escene.cn/en ESCENE Communication Limited. 30...

  • Page 31: Dss Keys

    Support Speed Dial, Speed Dial Prefix, DTMF, BLF, Paging, Call Park, Intercom, Pickup, XML Browser, BroadSoft BLF, BLA. Account Select account to make it work Name The name of the key Number The number of the key www.escene.cn/en ESCENE Communication Limited. 31...

  • Page 32: Line Keys

    6.2 Line Keys ES380 have 6-line keys: ITEMS DESCRIBES Line The default values. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember. Speed Dial Prefix You can use this key feature to speed up dial a call with a specified prefix number.

  • Page 33: Soft Key

    Soft Keys: Soft key is the key with below display in the LCD. You can change it for your mind to the other features in many all kinds of status. As below example, when you dial with someone, the LCD display soft key is Send \Del \Empty\End, Empty means nothing in it. www.escene.cn/en ESCENE Communication Limited. 33...

  • Page 34: Settings

    The incoming call’s ring, default has ring1~8. Ring type Upload ring tone Please upload a ring tone with G.711A (*.wav) audio coding, maximum is 10 rings and the total size must be less than 150KB. www.escene.cn/en ESCENE Communication Limited. 34...

  • Page 35: Features

    7.2 Features www.escene.cn/en ESCENE Communication Limited. 35...
  • Page 36 Enable or disable auto redial feature Auto Redial Interval Setting the auto redial interval (1~300s) Auto Redial Times Setting the auto redial times (1~300) Hot Line Function Enable or disable hot line feature Pickup Function Enable or disable pickup feature www.escene.cn/en ESCENE Communication Limited. 36...
  • Page 37 T4 represents the possible information transmission time between the client and server-side transaction on the network. The default value of T4 is 5 seconds. Affiliated Port Enable or disable register Affiliated port Headset Mode Headset Mode default is Normal, or you can select Seat Mode www.escene.cn/en ESCENE Communication Limited. 37...

  • Page 38: Time Settings

    You can use 24-hour time format or 12-hour time format Date Format You can choose the appropriate time format. Time Zone-GMT You can select different time zone for the phone Manual Setting Setting time manually. www.escene.cn/en ESCENE Communication Limited. 38...

  • Page 39: Keyboard Lock

    Action URL can only be triggered by the pre-defined events (e.g. Incoming Call). The valid URL format is: http (s): //IP address of the server/help.xml?. 7.8 EP+ EP+ options are for the users who download the EP+ application on mobile phone. www.escene.cn/en ESCENE Communication Limited. 39...

  • Page 40: Audio

    C)Find the EP+ APP password form IP Phone's LCD menu or WEB. LCD: Press C > View Status > EP+ Password. WEB: Login WEB > Phone Setting > EP+. And then input the password into the EP+ APP. D) Press Login button. Note: EP+ setting mode default is automatic. For more information, refer to EP+ user manual. 7.9 Audio www.escene.cn/en ESCENE Communication Limited. 40...
  • Page 41 Jitter Buffer Min Delay The min delay range setting, default is 60. Max Delay The max delay range setting, default is 150. Play Load Length The play load length setting, default is 30ms. www.escene.cn/en ESCENE Communication Limited. 41...

  • Page 42: Ring

    This Internal ringer text enables the server to distinguish between internal and external rings. The trace head-info must include "Alert-Info: info=". Internal ringer file: According to the defined Internal ring text, play the corresponding Internal Ring File. 7.10 Dial Plan If you want to setup a dial plan, you can click "Dial Plan" www.escene.cn/en ESCENE Communication Limited. 42...
  • Page 43 The number which you need to press actually if you want to call the phone Called Insert Number There have two option, Enable or Disable. Position Which position you want to insert the number Number Which number you want to insert www.escene.cn/en ESCENE Communication Limited. 43...

  • Page 44: Blf Setting

    NOTES: If you want to know more detail about Dial Rule, pls find it in the official website to download the specific document. HTTP: //www.escene.com 7.11 BLF Setting Create the BLF groups and members of group. www.escene.cn/en ESCENE Communication Limited. 44...

  • Page 45: Tr069

    The phone book including Group, Contact, LDAP and Ban list, please review the following for more details: 8.1 Contact You can add, edit and delete contact in a phone book on this web page. The phonebook can storage 300 contacts entry www.escene.cn/en ESCENE Communication Limited. 45...

  • Page 46: Group

    You can delete an existed Group by click 8.3 LDAP NOTES: If you want to know more detail about LDAP, pls find it in the office website to download the specific document. HTTP: //www.escene.cn/en. As below figure is an example. e.g. LDAP Name Filter: (sn=%s) LDAP Number Filter: (telephoneNumber=%s) Server Address: 192.168.0.65...

  • Page 47: Blacklist

    8.4 Blacklist You can add, edit and delete contact in a Ban List on this web page. www.escene.cn/en ESCENE Communication Limited. 47...

  • Page 48: Phone Call Info

    You can remote or local control the IP phone to make a call by WEB. 9 Maintenance NOTES: Don't cut off the electricity or network cable when doing upgrade in the below ways! 9.1 HTTP Upgrade You can upgrade the software, kernel and configuration etc. files by HTTP. www.escene.cn/en ESCENE Communication Limited. 48...

  • Page 49: Ftp Upgrade

    Used for the administrator to find out or making sure the problem with this equipment. All Config File All Config File includes: Configuration, Extern, Log, XML Phone book, Enterprise Phone Book. 9.2 FTP Upgrade You can upgrade the software, kernel and configure files by FTP. www.escene.cn/en ESCENE Communication Limited. 49...

  • Page 50: Tftp Upgrade

    When use TFTP upgrade, you can set several parameters as follow: TFTP Upgrade Server IP The IP address of the TFTP server Filename Downloading from FTP server Software Upgrade Used for upgrading the software of the phone www.escene.cn/en ESCENE Communication Limited. 50...

  • Page 51: Auto Provisioning

    When you open this auto provision feature, the phone will do auto provision after it detect a different software or kernel (Higher or Lower) which are putted on the TFTP, HTTP, HTTPS, FTP, server. For the detailed information about auto provision, you can find it in the official website: HTTP: //www.escene.com www.escene.cn/en ESCENE Communication Limited. 51...

  • Page 52: Log

    Used for doing auto provision immediately 9.5 Log This feature is use for the administrator to manage the equipment, like debugging, SIP etc., if you need to catch a debugging Level, you need to setup on this interface. www.escene.cn/en ESCENE Communication Limited. 52...

  • Page 53: Local Log

    You can use reboot option to reboot the phone. 10 Security 10.1 Password Here you can set the administrator or user WEB password management. Select your type. If you login as an administrator, you can modify both the user's and admin's passwords. www.escene.cn/en ESCENE Communication Limited. 53...

  • Page 54: Trusted Certificates

    Logout the IP Phone web management. 11.2 Note Tips In the right middle of the website page, there is a Note tips in every function page. Hope it can help you to know something about that. www.escene.cn/en ESCENE Communication Limited. 54...
  • Page 55 ESCENE Communication Limited. 55...

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