Escene SayHi ES320 User Manual
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Escene SayHi ES320 User Manual

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ES320/ES330/WS320/DS320/GS320
IP Phone
User Manual
(firmware:V2.2.6.2-2733)
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Escene Communication

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Summary of Contents for Escene SayHi ES320

  • Page 1 ES320/ES330/WS320/DS320/GS320 IP Phone User Manual (firmware:V2.2.6.2-2733) www.escene.hk Escene Communication...

  • Page 2: Table Of Contents

    Tables of Contents 1.Getting Started ..........................4 About............................4 Illustrate ............................ 4 Feature Highlights: ........................4 Technical Features ........................4 2.Connecting Your Phone ........................6 3.Phone overview ..........................8 Understanding Buttons and Hardware ..................8 Understanding Phone Screen Features ..................12 4.Basic Call Handling ........................
  • Page 3 SIP Account ..........................37 SIP Account ..........................37 Programmable Keys ........................ 38 Expansion Module ........................39 Audio............................39 PhoneBook ..........................40 Group ..........................40 Contact ..........................41 LDAP ..........................42 BanList ..........................43 Enterprise Phonebook ..................... 44 Advance ..........................44 Phone Setting ........................

  • Page 4: Getting Started

    ES330 is different from ES320 :ES330 support expansion ,but ES320 don‟t support it. It can up to 6 EMS32 programmable key modules WS 320 is wifi phone ,it has wifi module, it is the different from ES320,but the function is the same . WS320 IP Phone support 2 accounts registering and 2 calls management.
  • Page 5 Line Function Keys 4 Soft keys,2 Line keys(dual-color LED) 6 Navigation keys(arrow button, OK button, C button) Volume adjust, Hands-free, Mute, Headset, Message, Menu, Directory, Service, Hold, Redial, Conference, Transfer VoIP Protocol SIP 2.0 Network HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X Protocol G.723.1, G.729 A, G.711 A/U, G.722 Codec...

  • Page 6: Connecting Your Phone

    SayHi ES320/ES330/WS320/DS3X2/GS320 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1) Open the box ES320/ES330/WS320/DS3X2/GS320 IP Phone; carefully check the packing list, Packing List as follows:...
  • Page 7 Figure 2.2 Footstand of ES320/ES330/WS320/DS3X2/GS320 www.escene.hk Escene Communication...

  • Page 8: Phone Overview

    3.Phone overview Understanding Buttons and Hardware From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES320/ES330/WS320/DS3X2/GS320 Figure 3.1 Buttons and Hardware of SayHi ES320/ES330/WS320/DS3X2/GS320 Buttons Description Headset button: Toggles the headset on or off. Red means the feature is enabled.
  • Page 9 Messages button: Typically auto-dials your voice message service. Red means have unread voice mail. SERVICE Server button: Open or Close the Services menu. DIRECTORIES Directory button: Use it to access call logs and corporate directories. MENU Menu button: Allows you to scroll through menus. Volume button: Controls the volume and other settings.
  • Page 10 160*32 pixels, grayscale LCD with background light. LCD screen Red flashing: There are incoming call； Light strip Red, steady: Missed Calls, or phone busy; Hands-free Sounds input when hands-free microphone Figure 3.2 Interfaces of SayHi ES320/ES330/WS320/DS3X2/GS320 www.escene.hk Escene Communication...
  • Page 11 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Hardware functions Footstand Hold up phone Footstand button Press buttons at the same time to adjust the angle Reserved for USB port Enhanced scalability Microphone port Connect the Microphone Headphone port Connect the Headphone 12VDC...

  • Page 12: Understanding Phone Screen Features

    Understanding Phone Screen Features This is what your main phone screen might look like: Figure 3.3 LCD of SayHi ES320/ES330 ○ ○ ○ ○ ○ Screen Functions Time and Date Show current time and date. Enabled Auto-answer, displays “AA” Auto-answer Missed calls Show the number of missed calls.

  • Page 13: Basic Call Handling

    Note: The bold type of the following text and following a “button” in table signifies the phone's button (for example, OK button), and the signifies softkey. Placing a Call Here are some easy ways to place a call on SayHi ES320 IP Phone: If you want to... Then... --1) You can hear the dial tone；...

  • Page 14: Answering A Call

    • If you make a mistake while dialing, press C button to erase digits. Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi ES320. If you want to... Then...

  • Page 15: Ending A Call

    Ending a Call To end a call, hang up. Here are some more details. If you want to... Then... Hang up while using the --Return the handset to its cradle, Handset -or press Hang up while using the --Press Speaker button that is Red Speakerphone -or press Line button for the appropriate line, -or press...

  • Page 16: Transferring Calls

    • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the Yellow-green and flashing Line button. Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to...

  • Page 17: Do Not Disturb

    Do Not Disturb You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.). If you want to... Then... Enable global DND --1) Press --2) All enabled line on the phone would changes to status.

  • Page 18: Expansion Installation(Only Es330 Has This Item)

    establish a conference --1) when one phone line is holding on and the other line is busy; with held line --2) Press CONFERENCE button, -or Press Soft key --3) press the held line's programmable button, the 3-way Conference establish will Expansion Installation (only ES330 has this...

  • Page 19: Time&Date

    Time&Date If you want to... Then... --1) Press MENU or OK button > “Function setting” > Time&Date “time&date”, --2)you can select : SNTP: select “enable ”to set parameter: time 、 server 、 daylight SIP server: select “enable ” to set parameter: root can modify date .
  • Page 20 --1) Press MENU or OK button > “Function setting” > “voip No answer transfer call forwarding”; --2)select “no answer transfer”, select enable. --3) input number which you want to transfer, when have a call in but you don‟t have time to answer ,it will transfer. www.escene.hk Escene Communication...

  • Page 21: Advanced Call Handling

    --1) Press MENU or OK button > “Function setting” > “Hot line keys”; Set up Speed Dials on your phone --2) You can configure twelve speed dial numbers on the SayHi ES320 IP Phone; --3) Press OK button or to set and modify:...
  • Page 22 Add Contacts --1) Press -or press MENU button > “Phone book”, -or press Directories button > “Phone book”; ； --2) Press --3) Select “Add contact”, press OK button or --4) Use the navigation keys to select content, press OK button or to set and modify: -Name: set the name of contact, -NO.1-5: you can set up 5 contacts‟...
  • Page 23 Modify group --1) Press soft key, -or press MENU button > “Phone book”, -or press Directories button > “Phone book”; --2) Press soft key; --3) Select the “Modify group” then press OK button or press --4) Select the group you want to modify, press the OK button or to set and modify, press to save the change Delete group...
  • Page 24 LDAP --1) --1) Press soft key, -or press MENU button > “Phone book” -or press Directories button > “Phone book” --2)Select “LDAP”, press the OK button. --3)Select“Search name->name”, then input the name ,and press OK or Del. --4)Select “Search number->Number”, then input the number ,and press OK or Del.

  • Page 25: Using Call Logs

    --2) If you want to delete an entire call record list, you have to select this record list from the logs and press Tips • Each call log store up to 20 entries on SayHi ES320 IP phone. www.escene.hk Escene Communication...

  • Page 26: Keypad Instruction

    6.Keypad Instruction SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad where you can settings for you IP phones, the other you can log in to User Options web pages where you can settings for you IP phones.
  • Page 27 --1) Choose “System setting” > “Advanced setting”； Create an SIP account --2) Enter the password required（The default is empty) ； --3) Choose “SIP” > “Account sip”； --4) Choose one of the account you want to setting, you can configure the following parameters -Enable account*: choose Enable -Display Name: The name displayed on the screen -User Name*: the account matched with the SIP server.（extension...

  • Page 28: Network Setting

    Network Setting If you want to … Then… --1) Choose “System setting” > “Advanced setting”； network setting --2) Enter the password required（The default is empty) ； --3) Choose “Network”, you can configure the following parameters: -Type: static IP or DHCP -IP: enter IP address , Note: Do not duplicate the IP address with other devices on the network -Mask: enter appropriate subnet mask...

  • Page 29: Customizing Rings And Volume

    Load default settings --1) Choose “System settings” > “Advanced settings”； --2) Enter the password required （The default is empty) ； “load --3) Choose default settings”,and press‟OK‟, then “Reboot” the phone. Customizing Rings and Volume If you want to… Then… --1) Choose “System setting” > “Phone setting” > “Ring type”； Change the ring tone --2) Press navigation to choose ring tone；...

  • Page 30: View Status

    Set WIFI --1)Choose "System settings">"advanced settings">"advanced password:" --2) Press navigation to choose WIFI setting； --3）Press "ok" button or -Current site: the wifi which the phone use now -Site list: where you can choose wifi --4）Press "site list", choose one wifi network which the phone searched -SSID: SSID name -BSSID: the mac address of the WIFI network -Channel:the channel of the WIFI network use...

  • Page 31: Diagnose

    Diagnose If you want to check the phone hardware function,Press MENU button > “diagnose” ,or press OK button > “diagnose”,you can check the phone item as below. If you want to ..Then ..Keys You can check the phone keys Press‟OK‟to start,press‟C‟to exit Lights Press‟OK‟to start,press‟C‟to exit...

  • Page 32: Web Settings

    ES320 IPPhone 7.Web Settings We can configure IP Phone more handy through web setting. Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example http://192.168.0.200)
  • Page 33 ES320 IPPhone After config the network parameter,press next,then you can config sip account for the phone. Press Finish,the base configuration of the phone is complete,now you can use the phone to call with sip. www.escene.hk Escene Communication...

  • Page 34: Wifi Setting(Only Ws320 Has This Item )

    ES320 IPPhone WIFI Setting(only WS320 has this item ou can config the WIFI parameters for the phone on the web page. If you want to search the site, you can click the Choose anyone site and you will see, www.escene.hk...

  • Page 35: Wifi Status(Only Ws320 Has This Item )

    ES320 IPPhone WIFI Status(only WS320 has this item You can know what the status of the WIFI from this function. Network You can config the network parameters for the phone on the web page. www.escene.hk Escene Communication...
  • Page 36 ES320 IPPhone Choose network,you will find the following parameters: Field Description DHCP Config the phone get ip info from DHCP server IP Address Config the ip manual for phone Netmask Config the netmask manual for phone Gateway Config the gateway manual for phone...

  • Page 37: Sisip Acp Account

    ES320 IPPhone Telnet Port the default Telnet port is 23,if you change it(for example change it to 2003),you must use IP and Telnet port to login the manage page (for example telnet 192.168.0.200:2003).It will take effect on next reboot. SISIP...

  • Page 38: Programmable Keys

    ES320 IPPhone Display Name It is showed as Caller ID when making a phone call Username It is a username provide by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provide by SIP Server...

  • Page 39: Expansion Module

    ES320 IPPhone Expansion Module Expansion module is extended Hotline function; you can believe it support more hotline by using Expansion module. You can refer to 2.Connecting Your Phone about connecting of Expansion module. After connecting Expansion module to a phone, you can install it as follow:...

  • Page 40: Phonebook

    ES320 IPPhone To enable/disable the codecs: Choose Audio-> Audio Codecs 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press to move to the other list. 3) Choose Submit to save the change.

  • Page 41: Contact

    ES320 IPPhone You can add, edit and delete group in a phone book on web page of ES320. 1) Click “PhoneBook” > “Group”, If you want to add a Group, you just ought to click „Add Group‟ . You can edit an existed Group by click...

  • Page 42: Ldap

    Configuration Please note that LDAP Phonebook support on ES620\ES410\ES330\ES320\ES310\ES210, the version must be V2.2.3.1-2210 and higher, then access to the web “PhoneBook>LDAP page, you can find the configured option is like following picture. the detail configure in the appendix.

  • Page 43: Banlist

    ES320 IPPhone BanList You can add, edit and delete banlist in a phone book on web page of ES320. 1) Click “PhoneBook” > “BanList”, If you want to add a BanList, you just ought to click „Add BanList‟. You can edit an existed BanList by click...

  • Page 44: Enterprise Phonebook

    ES320 IPPhone to click ‟Delete All BanList‟. 2) When you add a BanList or edit an existed BanList, you can set several parameters as follow: BanList Serial Number Serial number of a BanList Description Description of a BanList First Name...
  • Page 45 ES320 IPPhone When used Phone Setting option,you can set several parameters as follow: Phone Setting DTMF The DTMF transmitted mode,include RFC 2833,Inband,SIP Info BackLight The backlight of the phone LCD Set Time Mode mode time phone,include SNTP/SIP Server/PSTN/Manual Daylight Saving...

  • Page 46: Vlan Setting

    ES320 IPPhone VLAN Setting You can add the phone and PC to different VLAN used VLAN Setting option. When used VLAN Setting option,you can set several parameters as follow: VLAN Setting Enable VLAN You can enable/disable vlan for phone and pc...

  • Page 47: Blf Setting

    ES320 IPPhone VLAN Setting Enable VPN You can enable/disable VPN for phone and pc VPN Type: There is two choose you can choice. VPN Server Addr VPN server'ip VPN User Name VPN iser's name VPN User Name A password be userd foe authentication...

  • Page 48: Trusted Certs

    ES320 IPPhone You can add contact. You can set user information Trusted Certs You can upload trusted certs. www.escene.hk Escene Communication...

  • Page 49: Dial Plan

    ES320 IPPhone Dial Plan If you want to setup a dial plan, you can click "Dial Plan". Click "add rule" to entry this interface. Dial Plan Setting Dial Plan ID The ip of a phone which you want to call...

  • Page 50: Global Sip

    ES320 IPPhone Number Waht number you want to insert Called Delete There have two option, Enable or Disable. Number Tips (Note: When you want to add code and delete at the same time, you can add code first, after that base on the number you add, decide the position and length of the delete code.)

  • Page 51: Default Setting

    ES320 IPPhone You can change the password used to login phone GUI in Password option. In Password option, you can set several parameters as follow: Password Username The login username of the web page Old Password The old password used to login of the web page...

  • Page 52: Auto Provision

    ES320 IPPhone Press the „Reset to Factory Setting‟ option,the phone will load to factory default setting on next reboot. Auto Provision when you open the auto provision function,the phone will auto provision if the phone detect a higher software or kernel which are put on the software server .the detail information about auto provision you can see the appendix.

  • Page 53: Ftp Upgrade

    ES320 IPPhone Auto Provision You can enable/disable auto provision by select on/off Protocol The protocol use for auto provision,it include tftp/http/ftp Software Server The server address of the auto provision Username The username provide by provision server Password The password provide by provision server...

  • Page 54: Tftp Upgrade

    ES320 IPPhone When use ftp upgrade, you can set several parameters as follow: FTP Upgrade Server IP The ip address of the ftp server Filename The name of the file want to download from ftp server Username The username provide by ftp server...

  • Page 55: Http Upgrade

    ES320 IPPhone When use tftp upgrade, you can set several parameters as follow: TFTP Upgrade Server IP The ip address of the tftp server Filename The name of the file want to download from ftp server Software Upgrade Used to upgrade the software of the phone...

  • Page 56: Reboot

    ES320 IPPhone When use http upgrade, you can set several parameters as follow: HTTP Upgrade Select a File Browse the software/kernel/config file you want to upgrade from http Software Upgrade Used to upgrade the software of the phone Kernel Upgrade...

  • Page 57: Phone Status

    ES320 IPPhone Phone Status You can see the currently status of the phone when use Phone Status option. System info www.escene.hk Escene Communication...

  • Page 58: About

    ES320 IPPhone About You can see the phone model when used About option. Attention: On this interface ,you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel.

  • Page 59: Appendix

    ES320 IPPhone Appendix： Auto Provision Pre-configuration on TFTP/HTTP/HTTPS/FTP Server When the software or kernel auto-provision is enabled and want to run, IP Phone will check the software and kernel version at first, so we need make some pre-configuration on the provisioning server.
  • Page 60 ES320 IPPhone K_uImage_300.bin_version2.1.6: for ES310 and DS312; K_uImage_200.bin_version2.1.6: for ES210 and DS212 Write the new version you want to upgrade and save it on your provisioning server. *Please note that if the version is not older than (and same as) the one on your phone, auto-provision of your kernel would be not available.

  • Page 61: Automatic Provisioning Using Dhcp Option

    ES320 IPPhone 3. If you want to use this file to auto-provision, you just need to modify it by yourself and rename it to the MAC address of your IP Phone with .xml suffix. Extern.xml file on TFTP/HTTP/HTTPS/FTP Server The Extern.xml includes the settings of programmable buttons on the phone and all Expansion Modules.
  • Page 62 ES320 IPPhone 1. Start up the “DHCP Management Console”; 2. Expand the DHCP scope which will contain the phones 3. Right-click on the “Scope Options” node 4. Select “Configure Options” 5. In the “General” tab, scroll down the list of options and identify the option labeled “066 Boot Server Host Name”...
  • Page 63 ES320 IPPhone It supports three protocols in Auto-Provision:TFTP,HTTP and FTP. The format with provisioning server URL is: TFTP: TFTP://192.168.0.201(192.168.0.201 is the default Server IP address) HTTP: HTTP://192.168.0.201 HTTPS: HTTPS://192.168.0.201 FTP: FTP://192.168.0.201 Username: the user to login FTP/HTTP/HTTPS server Password: the password of the user using to login FTP/HTTP/HTTPS server *Username and password are available in FTP/HTTP/HTTPS only (unavailable in TFTP).
  • Page 64 ES320 IPPhone Auto Download Software: Download software from server and upgrade it automatically. Auto Download Kernel: Download kernel from server and upgrade it automatically. Auto Download Config File: Download configuration file from server and update it automatically. BroadsoftCompatibility: If you select this function, you need to put two configuration files (with Broadsoft format) on the provisioning server.
  • Page 65 An LDAP directory can be distributed among many servers on a network, then replicated and synchronized regularly. 2. Configuration Please note that LDAP Phonebook support on ES620\ES410\ES330\ES320\ES310\ES210, the version must be V2.2.3.1-2210 and higher, then access to the web UI￠ PhoneBook￠ LDAP page, you can find the configured option is like following picture.
  • Page 66 ES320 IPPhone We introduce each parameter attributes in following section. 3. Attributes 3.1Common Attributes Abbrevation Name Description commonName Full name of the user. company company Company or organization name givenName Firstname also called Christian name homePhone homeTelephoneNumber Home Phone number...
  • Page 67 ES320 IPPhone organizationalUnitName Usually department or any sub entity of larger entity pager pagerTelephoneNumber Pager telephone number surname Surname,last name family name telephoneNumber Office phone number 3.2Attributes on Escene Configured Page 3.2.1 LDAP Name Filter Description: LDAP name filter is the search criteria for name look ups. The format of the search filter is compliant to the standard string representations of LDAP search filters (RFC 2254).
  • Page 68 ES320 IPPhone Returns all LDAP records which have the “telephoneNumber” or “Mobile” or “ipPhone”field starting with the entered prefix. ￠ (&(telephoneNumber=%s)(sn=*)) Returns all LDAP records which have the “sn” field set and the “telephoneNumber” field starts with the entered prefix.
  • Page 69 ES320 IPPhone 3.2.7 Password Description: This setting specifies the bind “Password” for LDAP servers. Escene phones use “simple” authentication scheme for bind requests. This setting can be left blank in case the server allows anonymous binds. Otherwise you will need to provide the Password along with the Username in order to access the LDAP server.
  • Page 70 ES320 IPPhone record which are to be returned in the LDAP search results by the LDAP server. This setting compresses the search results, as the server only returns the attributes which are requested. The user can configure multiple space separated number attributes by using this setting.
  • Page 71 ES320 IPPhone <Disabled> Default Value: Disabled 3.2.15 LDAP Lookup for PreDial/Dial Description: This setting can be used to enable call out line identification using LDAP. When the setting is turned “Enabled”, the phone performs an LDAP number search for PreDial or Dial status.

  • Page 72: Ldap Server Installation

    ES320 IPPhone 5. LDAP Server Installation 5.1Install OpenLDAP Server on Windows 2003 System Install “openldap-2.2.29-db-4.3.29-openssl-0.9.8a-win32_Setup.exe” according to default prompt,please remember the install path for next steps. 1. Double click the install program to run the installation. www.escene.hk Escene Communication...
  • Page 73 ES320 IPPhone 2. Please remember the install path. E.g. C:\Program Files\OpenLDAP. www.escene.hk Escene Communication...
  • Page 74 ES320 IPPhone 3. Choose the [Full installation] mode as picture. www.escene.hk Escene Communication...
  • Page 75 ES320 IPPhone www.escene.hk Escene Communication...
  • Page 76 ES320 IPPhone 5.2Configure OpenLDAP Server 5.2.1 Configure slapd.conf file 1. Add “schema” in slapd.conf file Access to the install path (for example,C:\Program Files\OpenLDAP),open the file names slapd.conf,find the command include ./schema/core.schema Add the other commands like: include ./schema/cosine.schema include ./schema/inetorgperson.schema include ./schema/corba.schema...
  • Page 77 ES320 IPPhone 3. Modify the LDAP password Access to the install path,open the file names slapd.conf,find the command rootpw secret Please modify it to the password you want to set. rootpw escene 5.2.2 Run slapd server OpenLDAP‟s install path,for example,”cd c:\Program Files\OpenLDAP”...
  • Page 78 ES320 IPPhone Escene Organization cn=Manager,dc=escene,dc=cn objectClass: organizationalRole Manager description: Escene Address Book Administrator Cmd to execute command “ldapadd -xv –D “cn=Manager,dc=escene,dc=cn” –W –f escene.ldif”. Input the password you set,here is escene. www.escene.hk Escene Communication...
  • Page 79 ES320 IPPhone 6. Install LDAP Client tool in Windows System 6.1 Install LDAPExploreTool2 Install the LDAPExploreTool2 according to the prompt. 6.2 Create the Configurations in LDAPExploreTool2 1. Run the LDAPExploreTool2,access to File→Configurations. 2. Create the New Configuration a. Fill in a name in Configuration option www.escene.hk...
  • Page 80 ES320 IPPhone b. Input the server address on Server option. www.escene.hk Escene Communication...
  • Page 81 ES320 IPPhone c. Press Test connection,the password is blank(no password),press ok,will display Test OK. NOTE: Server name or IP\Server port\Version settings are relate with the settings on escene phone. d. Configure the “cn=Manager,dc=escene,dc=cn” on User DN,and tick the Store password for protect your settings,enter the password which you configure on the server.
  • Page 82 ES320 IPPhone The Base DN will auto-configure if you press the [Guess value]. After the settings above,you can press [Test connection] to test your settings,if it prompt warning message,please re-try the steps above again,we can continue the next steps if the test is passed.
  • Page 83 ES320 IPPhone action to add the contacts. 6.3 Add the Entry 1.Please right click the action to add the contacts. 2.Create new entry. Parent DN: This setting will automatic generation according the Configuration setting. Entry RDN: The format is cn=XXX Object Class(from schema): Select the structure class which entry belongs to, each structure class has its own must attributes and may attributes.
  • Page 84 ES320 IPPhone Please notice the note label on the picture above. After save the settings, you can find the new added entry at the left of the LDAP catalogue. 3.You can add more contact entries by these steps. www.escene.hk Escene Communication...
  • Page 85 ES320 IPPhone ---------------------------------------------------------------------------------------------------------------------- Address: Floor 4,Building C,Yuean Industrial Park,Huangcun Road No.51,Tianhe District,Guangzhou,China. Postal Code: 510660 Tel: (+86)20-28096798 Fax: (+86)20-28096786 http://www.escene.hk Technical Support: E-mail: support@escene.cn www.escene.hk Escene Communication...

This manual is also suitable for:

Sayhi es330Sayhi ws320Sayhi ds320Sayhi gs320

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