HP KAYAK XU800 Troubleshooting Manual page 48

Troubleshooting with HP DiagTools
Producing a Support Ticket
To produce a complete record of your system's configuration and test
results, you will need to create a Support Ticket
If you are using HP DiagTools from the hard disk drive, a floppy disk
drive is required to store the Support Ticket file. If you are using HP
DiagTools from a CD-ROM, you can create the Support Ticket file on
either the hard disk drive or floppy disk drive. You can also view or
print the Support Ticket file using the "Support Ticket Viewer"
program.
The Support Ticket file can be sent, via e-mail or fax, to your local or
HP support agent.
Resetting Setup Values
When you have completed the above procedure, and before restarting
your computer, you must change any settings you have modified in the
Setup program back to their original position. Setting incorrect values
may cause system boot failure. Should this occur, press the key
while you are in the Setup program to load the default values.
This utility will automatically detect the complete hardware
configuration of your system before any tests can be performed.
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