HP KAYAK XU800 Troubleshooting Manual page 11

HP KAYAK XU800
INFO SERVICES
NOTE
Symptom...
Power indicator light and hard
disk activity light work but the
screen remains blank.
If the monitor is still blank
You may need to update the Basic Input Output System (BIOS).
Case 2 — Monitor Is Blank
When the power button is pressed, the PC Workstation appears to
boot (sound from the hard disk drive and fan, and status LED is
green), but the monitor is blank.
Hard disk drive and fan can be heard.
•
Status LED is GREEN.
•
MaxiLife status panel displays a smiling face
•
Press the power-off button and keep it pressed for about five seconds.
The PC Workstation will turn off.
Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Check that...
The display is switched ON (LED is on).
The monitor's power cord is correctly
connected.
The monitor's power outlet is working.
Check that...
The monitor's brightness and contrast
settings are correct.
The monitor itself is not faulty.
The video cable pins are not damaged.
Your PC Workstation Does Not Start Correctly
.
How...
Refer to the monitor manual for an explanation of the LEDs.
Ensure the power cord is plugged into a grounded power outlet
and into the monitor.
Plug a light into the grounded power outlet and check that it
comes on.
How...
Refer to the monitor manual if necessary.
1 Replace the monitor by a known working monitor from the
same model of PC Workstation.
2 If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.
1 Switch off and unplug the monitor.
2 Disconnect the video cable and straighten any bent pins.
3 Reconnect the video cable.
4 Switch on the monitor and see if it works.
Create a bootable floppy to update the BIOS. Refer to page 36.
Or, if the BIOS is corrupt, refer to page 38 for instructions on
how to recover the BIOS.
Case 2 — Monitor Is Blank is continued on the next page
Case 2 — Monitor Is Blank
11