If There Is A Keyboard Or Mouse Test Error - HP KAYAK XU800 Troubleshooting Manual

NOTE
Symptom...
POST displays a keyboard The keyboard and mouse cables are
or mouse test error. correctly connected.
The keyboard is clean and no keys are
stuck down.
The mouse is clean.
The keyboard/mouse are working
If the PC Workstation boots but you still have a problem...
You may need to update the Basic Input Output System (BIOS).
If the keyboard/mouse still does not work
The system board is working.
If the problem persists, contact HP Support or your authorized dealer
Configuration Problems

If There Is a Keyboard or Mouse Test Error

If There Is a Keyboard or Mouse Test Error
Before removing the cover, always switch off the display and PC Workstation.
Disconnect the power cord and any accessory cables. When checks have been
completed, close the PC Workstation and reconnect the power cord and accessory
cables. Verify that the PC Workstation boots correctly.
Check that...
Check that...
26
How...
Plug the cables into the correct connectors on the back of the PC
Workstation. These connectors are easily identified by their color coded
icon.
•
Check all keys are at the same height, and none are stuck
(keyboard).
•
Clean the mouse ball and sensors.
Replace the keyboard/mouse by known working units.
Refer to page 36 for instructions on how to update the BIOS.
If not...
There is a possible problem with the system board. Contact HP Support
or your authorized dealer.