HP KAYAK XU800 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. Kayak XU800 Series
  6. Troubleshooting manual
HP KAYAK XU800 Troubleshooting Manual

HP KAYAK XU800 Troubleshooting Manual

Hewlett-packard personal computer user manual
Hide thumbs Also See for KAYAK XU800:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Service Handbook, Online Manual
HP Kayak XU800
Troubleshooting Guide

Advertisement

Table of Contents
loading

Related Manuals for HP KAYAK XU800

Summary of Contents for HP KAYAK XU800

  • Page 1 HP Kayak XU800 Troubleshooting Guide...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3 How to obtain the latest drivers, software utilities and BIOS updates. Also details on how to download documentation corresponding to your PC Workstation. Contacting HP Support Services. Refer to page 52. Details the type of information you should prepare before contacting HP Support for assistance.

  • Page 4: Important Warnings

    HP’s web site at: Which Kayak Do You Have? Before connecting to HP’s web site or phoning your support organization, look at the identification label on the side of your PC Workstation for the series and model number.

  • Page 5: Safety Information

    PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.
  • Page 6 Important Warnings...
  • Page 7 PC Workstation may not be correctly connected to the power supply. • Monitor may be badly connected or not switched • HP MaxiLife has detected a hardware configuration error. A component may be badly connected inside the PC Workstation. • Configuration error has been detected by the POST (Power-On Self Test).

  • Page 8: Table Of Contents

    Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Checking Memory Installed on a Memory Expansion Card EMU (Error Message Utility) Description Beep Code Table. Troubleshooting POST Test and POST Error Codes With HP MaxiLife Troubleshooting BIOS Problems: • Updating the BIOS.
  • Page 9 3 Reconnect the power connectors one by one to the internal devices to see if a device is defective. 4 If a device is found to be defective, contact HP Support or your authorized dealer. Case 1 — If There Is No Activity At All is continued on the next page...
  • Page 10 If the PC Workstation still does not start There is not a problem with the power supply unit. If the problem persists, contact HP Support or your authorized dealer How... 1 Replace the power supply unit by a known working power supply from the same model of PC.
  • Page 11 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor may need to be replaced. 1 Switch off and unplug the monitor.
  • Page 12 Your PC Workstation Does Not Start Correctly Case 2 — Monitor Is Blank Symptom... Check that... Dual monitor or multi-monitor configuration problem If you have a dual monitor video card installed, but only one monitor, check that it is connected to Output 1. If you have two or more video cards installed, but only one monitor.
  • Page 13 PC Workstation and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly. Troubleshooting Pre-Boot Checks With HP MaxiLife NOTE When the system is turned off, the power cord must remain plugged in to the PC Workstation to provide power to the MaxiLife hardware monitoring device.
  • Page 14 RIMM sockets. the system does not boot. • Continuity modules are correctly installed. HP Kayak XU800 Info Services For information about the different memory configurations, refer to page 15. Check that... Symptom...

  • Page 15: Memory Installation

    NOTE Use only the HP memory modules provided for your PC Workstation model. If you want to find out about available accessories for your PC Workstation, refer to the HP Accessories Web site at: Memory Expansion Card With RIMM Sockets...
  • Page 16 Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails Case 4 — Boot Process Fails When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message.

  • Page 17: If There Is A Beep Code During Boot

    Category #2: If the error is only a warning (i.e. key stuck), the POST should prompt: WARNING 00100 Keyboard Error Press <Enter> to view more information about error Category #3: If the error is serious, the POST should prompt: 00xx The BIOS has detected a serious problem that prevents your PC from booting Press <Enter>...

  • Page 18: Refer To

    Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails Number Description of Beeps Processor test error. Input/Output (I/O) error. The processor on the system board generated an error. The system video card is either missing or faulty.
  • Page 19 POST Test Sequence Following the pre-boot checks, the POST (Power-On Self Test) sequence is initiated. It should be noted that in some cases, a Beep and and POST Error Post Error can occur at the same time. The following table shows the type of error message that could be displayed on the MaxiLife status panel, and the action to take.

  • Page 20: Refer To

    Your PC Workstation Does Not Start Correctly Case 4 — Boot Process Fails Error Message... Action to Take... • Check that the CD-ROM drive has been detected in the Setup ERROR ! program. Press CD-ROM Setup program • Check that the data and power cables are correctly connected to the CD-ROM drive.

  • Page 21: Refer To

    PLL problems and CPU problems. Test During normal usage of the PC, HP MaxiLife continually checks vital system parameters. If an error should occur, a message would be automatically displayed on the LCD panel.
  • Page 22 3 Replace the cover and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly. Install the latest driver for the video card. This can be downloaded from the Kayak Support website: , then HP Kayak www.hp.com\go\kayaksupport XU800 PC Workstation.

  • Page 23: Configuration Problems

    Configuration Problems If your PC Workstation boots normally, but you are having problems configuring different parts of your PC Workstation. Symptom PC Workstation starts to boot, but a POST (Power- On Self-Test) error message is displayed on the screen. You cannot turn off the PC Workstation. You have forgotten your password.

  • Page 24: Refer To

    Restoring the BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup Program. Troubleshooting Drives With a Problem: • Hard Disk Drive. • CD-ROM, DVD Drives or CD-RW Drives. Troubleshooting Hardware With HP DiagTools.

  • Page 25: If There Is A Cmos Test Error

    You have the latest BIOS version. The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... Set the PC Workstation to the correct time (refer to the operating system manual).

  • Page 26: If There Is A Keyboard Or Mouse Test Error

    Replace the keyboard/mouse by known working units. Refer to page 36 for instructions on how to update the BIOS. Check that... There is a possible problem with the system board. Contact HP Support or your authorized dealer. How... If not...

  • Page 27: If There Is A Floppy Disk Drive Test Error

    The floppy disk is working. If the drive still does not work... The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... When the message Press F2 to Enter Setup appears, press the F2 key.
  • Page 28 The system board is working. You receive a S.M.A.R.T. alert during the Power-On-Self-Test. If there is a hard disk drive crash... If the problem persists, contact HP Support or your authorized dealer Check that... Switch the PC OFF then ON.

  • Page 29: If There Is A Serial Or Parallel Port Test Error

    If the PC still has a problem... You may need to update the Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer Check that... Switch the PC Workstation OFF then ON.

  • Page 30: If You Cannot Turn Off Your Pc Workstation

    Configuration Problems If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Symptom... PC Workstation does not make a You have saved all data and exited all buzzing or beeping sound when programs. you press the power button, but you are still unable to turn it off.

  • Page 31: If There Is An Irq Problem

    The software installation steps have been followed correctly. Check that you have followed the installation instructions provided with the sound board. Disable the integrated audio in the HP Setup program. Refer to the following page for instructions. Check if the new accessory board supports shared interrupts and if possible implement a shared interrupt (refer to the accessory board manufacturer for more information).

  • Page 32: If Your Pc Workstation Has An Audio Problem

    Configuration Problems If Your PC Workstation Has an Audio Problem If Your PC Workstation Has an Audio Problem Symptom... No sound when running any If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating system applications.

  • Page 33: If Your Pc Workstation Has A Software Problem

    To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2 of your User’s Guide). If there still is a software problem... Run HP DiagTools to check the hardware configuration. Refer to page 45. Configuration Problems If Your PC Workstation Has a Software Problem...
  • Page 34 Please return used batteries to the shop from which you bought them, to the dealer from whom you purchased your PC Workstation, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.

  • Page 35: If You Have Problems Using The Euro Symbol

    If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest operating systems, such as Windows 98, provide •...
  • Page 36 Updating the BIOS The latest system BIOS (standard flash operation) for your PC Workstation can be downloaded from HP’s Support Web site at: www.hp.com/go/kayaksupport are supplied with the downloaded BIOS files and a BIOS flash utility.
  • Page 37 Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch CMOS memory. 3 Replace the cover, and only reconnect the power cord. 4 Reboot the PC Workstation. A message similar to the following will be displayed: “Configuration has been cleared.
  • Page 38 Configuration Problems Troubleshooting BIOS Problems Recovering the BIOS (Crisis Mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS. To do this: 1 Format a new floppy disk.

  • Page 39: System Board Switches

    Switches can also be referenced as: UP = Open = Off (disable), DOWN = Close = On (enable) Switch Boxes There are two types of system board switch boxes that may be used on the HP Kayak XU800 PC Workstation. Default Position Enables normal mode.

  • Page 40: Using The Hp Setup Program

    Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration.

  • Page 41: Refer To

    Setup program, accessed by pressing submenu in the menu of the Setup program, accessed Boot at startup). Õ from the System Tools Configuration Problems More Troubleshooting for Drives at startup. Programs menu. Start option from HP Advanced System Test Hard Õ...
  • Page 42 Configuration Problems More Troubleshooting for Drives If a SCSI Hard Disk If a SCSI hard disk drive is not recognized during the system boot, nor available during normal operation, check that the Internal SCSI cable is Drive Is Not Available connected to: a Internal U-160 SCSI connector on the system board located near b 16-bit SCSI Terminator on the system board located behind the...

  • Page 43: Refer To

    (refer to the HP Setup program). NOTE You can use HP DiagTools to perform accessing and usability tests on the CD-ROM drive. Refer to page 23 for instructions on how to use HP DiagTools. DVD Drive Doesn’t Play DVD Video 1 Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting.
  • Page 44 Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.

  • Page 45: Refer To

    Before Using HP DiagTools Decide how you are going to run the diagnostics utility: using either the HP Utility Partition on the hard disk drive or one of the CD-ROM options. It is recommended that you check the following settings in the...
  • Page 46 The different available tests are described in page 47. From either the Image Creation and Recovery CD-ROM or HP DiagTools CD-ROM: 1 Insert the CD-ROM into the CD-ROM drive and restart the computer.
  • Page 47 HP DiagTools Hardware Tests The following hardware tests can be performed from HP DiagTools: Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video adapter, audio card, keyboard, and USB controller) and determines the appropriate tests to be performed.
  • Page 48 To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools from the hard disk drive, a floppy disk drive is required to store the Support Ticket file. If you are using HP DiagTools from a CD-ROM, you can create the Support Ticket file on either the hard disk drive or floppy disk drive.
  • Page 49 CD-ROM. If you do not have an Image Creation and Recovery CD-ROM, reinstall the operating system from the CD-ROM provided for this purpose with your PC Workstation. Any drivers you need to reinstall can be downloaded from HP’s Support Web site at: www.hp.com/go/kayaksupport.

  • Page 50: Refer To

    Recovering Hard Disk Drive Contents Recovering Preloaded Drivers You can use the Image Creation and Recovery CD-ROM to reinstall drivers that were delivered with the PC Workstation. To do this, insert the CD-ROM into the CD-ROM drive. Automatically an HTML file is displayed.

  • Page 51: Other Sources Of Information

    BIOS. Troubleshooting Guide—this online guide. • You will also find complete information on available service and support at the HP World Wide Web site. To see the full set of services available, go to: www.hp.com/go/kayak...

  • Page 52: Collecting Information Before Contacting Hp Support

    This test checks all installed components. PC Description There may be some compatibility problems with non-HP RAM. The amount of RAM is displayed on the LCD status panel System Info “Sys Info” menu. There may be some compatibility problems with non-HP RAM.

Table of Contents