Picking Up A Call From Your Pickup Group; Calling Someone In Your Intercom Group; Tracing A Malicious Call - Avaya one-X User Manual

About Features

Picking up a call from your pickup group

When your administrator has set up your phone as part of a "pickup group" use the Call Pickup
feature to answer any other phone in the group.
1. From the Phone screen, scroll right to access the Features menu.
2. If necessary, scroll down to Call Pickup and press OK or just press the
3. Answer the call as you normally would.

Calling someone in your intercom group

If your system administrator has set up an intercom group, you can call anyone in that group
by pressing a few numbers.
1. Before dialing, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Dial Icom and press OK or just pressthe corresponding
3. Press the number(s) that corresponds to the destination extension.
4. Press Enter or OK to activate the intercom call to that extension, where the call

Tracing a malicious call

Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious
calls and there is an attendant or controlling user to oversee the trace.
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64 Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide
corresponding line button.
line button.
The intercom group number shows next to the Dial Intercom feature and the next
denotes the extension your administrator has predefined as your automatic
intercom destination extension.
appearance identifies the incoming call with your name followed by ICOM.
September 2010