Answering An Active Call On A Monitored Extension; Picking Up A Call To Another Call Pickup Group; Picking Up A Call To Another Extension; Answering A Call For A Call Pickup Group Member - Avaya 9600 Series Manual

Answering an active call on a monitored extension

Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to choose the monitored extension for which you want to answer the incoming call.
4. Press Select.

Picking up a call to another call pickup group

About this task
When your administrator has set up this feature, you can answer a call ringing at a phone in a call
pickup group other than your own.
Procedure
1. Scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Extended Call Pickup and press OK or just press the
corresponding line button.
3. Answer the call using the pickup number and then press Enter or OK.

Picking up a call to another extension

About this task
When your administrator has set up this feature, you can answer a call ringing at another
extension without having to be a member of a Pickup group.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Directed Call Pickup and press OK or just press the
corresponding line button.
3. Answer the call using the extension number and then press Enter or OK.

Answering a call for a call pickup group member

Procedure
1. From the Phone screen, gain access to the Features screen.
October 2020 Using Avaya 9608/9608G/9611G IP Deskphones SIP
Comments on this document? infodev@avaya.com
Handling incoming calls
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