Table of Contents
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Preface
Contacting Allied Telesis
Online Support
Email and
Telephone
Support
Returning
Products
Sales or
Corporate
Information
Warranty
Management
Software Updates
16
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesis web site: www.alliedtelesis.com.
Select your country from the list displayed on the website. then select the
appropriate menu tab.
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender's expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
You can contact Allied Telesis for sales or corporate information through
our web site: www.alliedtelesis.com. To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
Go to www.alliedtelesis.com/support/warranty for specific terms and
conditions of the warranty and for warranty registration for the
x600 series switch.
New releases of management software for our managed products are
available on our Allied Telesis web site at
www.alliedtelesis.com/support/software.
Go to "Where to Find Web-based Guides" on page 15 for instructions on
navigating to this information.
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