AT&T SB67118 DECT 6.0 User Manual page 101

Appendix
Troubleshooting
System does not
answer after the
correct number
of rings.
System does
not record
messages.
• Make sure that the answering system is on (page 72).
• If toll saver is selected, the number of rings changes to
two when there are new messages waiting (page 28).
• If the memory is full or if the system is off, the answering
system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used by your telephone service provider.
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail answers (page 66). To determine
how many rings activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
• Make sure the answering system is on (page 72).
• Make sure the memory of the answering system is not
full. Please refer to the Remaining space section on
page 32 in the user's manual. When the answering
system memory is full, it does not record new
messages until some old messages are deleted.
• If you subscribe to voicemail service, change the
number of rings so that your answering system
answers before your voicemail answers (page 66). To
determine how many rings activate your voicemail,
contact your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
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