AT&T SynJ SB67108 User Manual
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AT&T SynJ SB67108 User Manual

Dect 6.0 expansion handset for use
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User's manual
SynJ SB67108
DECT 6.0 expansion handset
for use with AT&T model
SynJ SB671�8�SB671�8
SB671�8�SB671�8

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Summary of Contents for AT&T SynJ SB67108

  • Page 1 User’s manual SynJ SB67108 DECT 6.0 expansion handset for use with AT&T model SynJ SB671�8�SB671�8 SB671�8�SB671�8...
  • Page 2 Congratulations Getting started on your purchase of this AT&T product. Before using this AT&T product, please read Important safety information on pages 69-71 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product.

  • Page 3: Parts Checklist

    Parts checklist Check to make sure the telephone package includes the following items: User’s manual Quick start guide SynJ SB67108 SynJ SB67108 DECT 6.0 expansion handset DECT 6.0 expansion handset for use with AT&T model SynJ for use with AT&T model SB671�8�SB671�8...

  • Page 4: Table Of Contents

    User’s manual SynJ SB67108 DECT 6.0 expansion handset for use with AT&T model SynJ SB671�8�SB671�8 Table of contents Getting started Customer support .......18 Screen icons, indicator tones Quick reference guide ....1 and lights ........19 Installation ..........3 Mailbox setup ........20 Charger installation ......
  • Page 5 Call waiting ........28 Review directory entries ..46 Call privacy ........28 Search directory....... 47 Recording a call ......29 Search by name ......47 Mute ...........30 Dial, delete or edit entries ..48 Hold ...........31 Display dial ........48 Switching between lines ..31 Delete an entry ......48 Join a call in progress ....32 Delete all entries......48 Chain dialing .........32...
  • Page 6 New message indication ..59 Turn alert on or off ....60 Message playback ......60 Options during playback ..61 Delete all old messages ..62 Recording and delivering memos ..........63 Remote access ......... 64 Appendix Handset display screen messages ..........66 Maintenance ........

  • Page 7: Getting Started

    Getting started Quick reference guide Softkeys MENU�ENTER Press to select an item Press to enter menus. While displayed above the key. in the menus, press to select an item or save an L 1-L 4 keys entry or setting. Press to make or answer a call on the desired line HOLD (pages 24-25).
  • Page 8 Getting started Quick reference guide PTT (push-to-talk) VOLUME Press and release, then press During a call, press DIR or CID to select an to adjust the listening extension. Press and hold volume (page 28). to broadcast your voice to During message that extension or to the base playback, press to adjust (page 39).

  • Page 9: Installation

    Getting started Installation If you subscribe to high-speed Internet service (DSL - digital subscriber - digital subscriber line) through your telephone line, you must install a DSL filter between ) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 10: Charger Installation

    Getting started Charger installation Plug the power adapter into an electrical outlet not controlled by a wall switch. IMPORTANT INFORMATION • Use only the power adapter supplied with this product. To order a replacement adapter supplied with this product. To order a replacement supplied with this product.

  • Page 11: Handset Battery Installation

    Getting started Handset battery installation and charging Install the battery, as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the charger to charge the battery.
  • Page 12 Getting started Handset battery installation and charging Step 1 Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated. Step �...

  • Page 13: Low Battery Indicator

    Getting started Handset battery installation and charging Step 4 To charge the handset, place it in the charger. The CHARGE light is on when the handset is charging. CHARGE light Low battery indicator 1:Handset 1 Return the handset to the charger to recharge when the handset screen displays Low battery.

  • Page 14: Add And Register Handsets

    (Handset 2 to Handset 10). You can register a maximum of 10 handsets. You can add new handsets (SynJ SB67108, sold separately) to the SynJ SB67138/SB67158 at any time, but each new handset must be registered with the telephone base before use.
  • Page 15 Getting started Add and register handsets 6. Place the unregistered handset into the charger. The handset beeps once and begins registering 2:Handset 2 to the telephone base. It takes up to It takes up to 60 seconds to complete the registration. There is a beep Set date &...

  • Page 16: Deregister Handsets

    Getting started Deregister handsets You may need to deregister your handsets if you already have ten registered devices and need to replace a handset, or if you wish to change the assigned numbers of your registered handsets. You must first deregister the desired device(s), and then register the handset(s) that you wish to use, one at a time.

  • Page 17: Belt Clip And Optional Headset

    Getting started Belt clip and optional headset Install the belt clip, if desired. Snap the belt clip into notches on To release the belt both sides of the clip, pull and unlock handset. one flap from its notch first before detaching the whole belt clip from the handset.

  • Page 18: Handset Setup

    Getting started Handset setup Menu settings You can use the menus to change the handset settings. Press MENU� when in idle mode (when the phone is not in ENTER use) to enter the main menu. Press DIR or or CID to scroll to the feature to be changed.

  • Page 19: Ringer Tone

    Getting started Handset setup Ringer tone You can choose one of seven ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is ringing. When the handset is idle, press MENU� ENTER Ringer volume DIR or CID...

  • Page 20: Key Tone

    Getting started Handset setup Key tone Use this feature to turn the key tone on and off. The handset is factory set to beep with each key press. You can turn off this beep sound by turning the key tone off. When the handset is idle, press MENU�...

  • Page 21: Language

    Getting started Handset setup Language You can select the language used for all screen displays of this handset only. When the handset is idle, press MENU� ENTER Press DIR or CID to scroll to Handset setup. LCD contrast Press �ENTER. MENU Key tone Auto key lock...

  • Page 22: Line Selection

    Getting started Handset setup Line selection You can select the default telephone line to be used when you make outgoing calls. This handset comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1, Line 2, Line �...

  • Page 23: Hold Reminder

    Getting started Handset setup Hold reminder When there is a call on hold for more than three minutes, the handset gives you a triple beep every 30 seconds. You can set its volume to one of the three levels or turn the hold reminder off. When the handset is idle, press MENU�...

  • Page 24: Speed Dial

    Getting started Handset setup Speed dial The handset has 10 speed dial locations where you can store the phone numbers you wish to dial using two key presses. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number: When the handset is idle, press MENU Mailbox setup �ENTER...

  • Page 25: Screen Icons, Indicator Tones

    Getting started Handset setup Screen icons, indicator tones and lights Screen icons On when line 1, line 2, line 3, or line 4 is in use. L1 L2 L3 L4 Line1 Flashes when line 1, line 2, line 3, or line 4 is put COVM L1 -PRIV -MUTE...

  • Page 26: Mailbox Setup

    Getting started Mailbox setup Handset mailbox overview Each handset has its own mailbox which is different from the general mailbox which is different from the general which is different from the general mailbox on the base. If you turn on the auto attendant on the base on the base.

  • Page 27: Notify Alert

    Getting started Mailbox setup When the handset is idle, press MENU �ENTER Set access code Set access code Press DIR or CID to scroll to Mailbox setup. Notify alert 3. Press �ENTER twice to select MENU Back Set access code. 4.
  • Page 28 Getting started Mailbox setup When the handset is idle, press MENU �ENTER Set access code DIR or CID to scroll to Mailbox setup. 2. Press Notify alert Notify alert �ENTER. Press MENU 3. Press DIR or CID to scroll to Notify alert. Back Press �ENTER.

  • Page 29: Announcement Setup

    Getting started Mailbox setup Announcement setup The announcement is the greeting callers hear when calls are answered by the handset mailbox. The handset has the default announcement “Hello, please leave a message after the tone.” You can use this announcement, or replace it with your own recording.

  • Page 30: Handset Operation

    Handset operation Handset basic operation Making a call To make a call: Elapsed time Press PHONE� �SPKR. FLASH Line1 00:01:15 -OR- To override automatic line selection, press the L 1-L 4 key for the desired line. 2. Enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

  • Page 31: Calling A Speed Dial Number

    Handset operation Handset basic operation Calling a speed dial number Press and hold a dial pad key (1-0) to display the speed dial number. 2. Press PHONE� �SPKR. FLASH -OR- To override automatic line selection, press the L 1-L 4 key for the desired line.

  • Page 32: Temporary Ringer Silencing

    Handset operation Handset basic operation Temporary ringer silencing Press OFF� or MUTE while the handset is ringing to silence CLEAR the ringer temporarily on that handset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.

  • Page 33: Last Number Redialing

    Handset operation Handset basic operation Last number redialing The last 10 phone numbers dialed (up to 32 digits) are stored in handset memory. To view the 10 most recently dialed numbers: Press REDIAL� to enter the redial list and PAUSE 888 883 2445 display the most recently called number.

  • Page 34: Options While On Calls

    Handset operation Options while on calls Volume control While on a call, press VOLUME to increase or decrease the listening volume. NOTES: • Handset and speakerphone volume settings are independent. • When the volume reaches the minimum or maximum setting, you hear an error tone.

  • Page 35: Recording A Call

    Handset operation Options while on calls To cancel call privacy: >Privacy OFF During the call, press �ENTER twice to select Record call on MENU Privacy OFF. Other extensions can now join the call by Back pressing the appropriate line key. Line1 00:01:15 NOTES:...

  • Page 36: Mute

    Handset operation Options while on calls While recording a call: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and federal regulations regarding the recording of a telephone call, you should start the recording process by informing the caller that you are recording the call.

  • Page 37: Hold

    Handset operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The L 1-L 4 indicator for the line on hold flashes slowly on the screen.

  • Page 38: Join A Call In Progress

    Handset operation Options while on calls Join a call in progress You can join in an ongoing call on any line that does not have call privacy set (see page 28 for information on call privacy). The line icon appears on the screen when the line is in use. Press and hold the appropriate L 1-L 4 key on the handset to join •...

  • Page 39: Three-Way Conference Calls

    Handset operation Options while on calls Three-way conference calls You can set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.
  • Page 40 Handset operation Options while on calls To drop an intercom call: Press the L 1-L 4 key to activate the external call and the intercom call drops automatically. To end a conference call: OFF� Press or hang up. The call does not end until all CLEAR extensions hang up.

  • Page 41: Covm

    Handset operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, and you want the handset to indicate when you have new voicemail, turn the , turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM LX (X is the telephone line number) displays on the screen.

  • Page 42: Intercom

    Handset operation Intercom You can use the intercom feature for conversations between the telephone base and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset, it can only receive intercom calls.

  • Page 43: Answer An Incoming Call During An Intercom Call

    Handset operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear two beeps. To answer the call, press the L 1-L 4 key. The intercom call ends automatically. NOTE: You cannot use PHONE�...

  • Page 44: Call Transfer Using Intercom

    Handset operation Call transfer using intercom You can transfer a call to any other system telephone. *: Base *: Base During a call, press INT. 1: Handset 1 #: All DIR or CID Press to scroll to the desired extension number. Press �ENTER.

  • Page 45: Push To Talk (Ptt) Intercom

    Handset operation Push to talk (PTT) intercom You can directly broadcast your voice to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin two-way communication. Up to five pairs of PTT calls can be maintained at a time.

  • Page 46: Ptt Call To All Devices

    Handset operation Push to talk (PTT) intercom PTT call to all devices When the handset is idle: Press and hold PTT on the side of your handset until until your handset screen shows PTT to: All. PTT to: -OR- Release PTT key to stop Press PTT.

  • Page 47: Convert Ptt Call To Intercom Call

    Handset operation Push to talk (PTT) intercom NOTE: If the PTT call is sent to all handsets and base, the intercom call is established with the first one who presses INT. Convert PTT call to intercom call You can convert the PTT call to a two-way intercom call on the called handset.

  • Page 48: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the telephone base or other extensions. Each handset has its own directory. Capacity The directory in each handset is independent from all other handsets.

  • Page 49: Create Directory Entries

    Directory Create directory entries Create and store a directory entry Use the following steps to store a name and number in the directory. When the handset is idle: Directory �ENTER twice to select Directory. • Press MENU 2 entries -OR- Del All •...

  • Page 50: Store A Pause In A Directory Number

    Directory Create directory entries – Press to move the cursor to the left or right. – Press �CLEAR to backspace and delete characters. �CLEAR on the handset to – Press and hold delete all characters. – Press the Back softkey to return to the previous screen. Characters by number of key presses Number �...

  • Page 51: Store A Flash In A Directory Number

    Directory Create directory entries Store a flash in a directory number Use this feature to store the flash needed to access Enter phone #: certain custom-calling services in a directory number. 8888832445F • When you wish to enter a flash in the dialing Back Flash sequence, press the Flash softkey.

  • Page 52: Review Directory

    Directory Review directory Review directory entries 1. When the handset is idle: When the handset is idle: Press �ENTER twice to select Directory. MENU -OR- DIR to enter the directory. Press Press If there are no directory entries, the screen displays Directory empty. 2.

  • Page 53: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. When the handset is idle, press �ENTER twice to select Directory. MENU -OR- Press DIR to enter the directory. DIR or CID 2.

  • Page 54: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset screen. See Review directory entries on page 46 for instruction on how to display an entry. Display dial When a number is displayed on the screen, you can dial the number by pressing...

  • Page 55: Caller Id

    Caller ID About caller ID (call log) This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.

  • Page 56: Caller Id History

    Caller ID Caller ID history How caller ID history (call log) works The handset stores caller ID information for the last 50 incoming calls . Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. Each extension has an independent caller ID history.
  • Page 57 Caller ID Caller ID history NOTES: • Caller ID information might not be available for every incoming call. The callers might intentionally block their names and/or telephone numbers. • Each entry can store up to 32 digits for the telephone number and 16 characters for the name.

  • Page 58: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 59: Review Caller Id History

    Caller ID Caller ID operation Review caller ID history When the handset is idle: Press CID or the CID softkey. -OR- Press MENU . Press DIR or CID to scroll to Call log, then �ENTER press �ENTER. MENU DIR or CID 2.

  • Page 60: Dial A Call Log Entry

    Caller ID Caller ID operation Dial a call log entry DIR or CID When in the call log, press to browse to the entry browse to the entry you wish to dial. PHONE� /SPKR, or L 1-L 4 key to dial the entry. Press to dial the entry.

  • Page 61: Save A Call Log Entry To The Directory

    Caller ID Caller ID operation Save a call log entry to the directory DIR or CID When in the call log, press to browse to the entry you wish to save. Press the Edit softkey to select the displayed entry. Enter phone #: displays. Use the dialing keys to edit the number.

  • Page 62: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the telephone Private caller number and name. Your telephone service provider cannot determine the Unknown caller caller’s name and telephone number.

  • Page 63: Answering System

    Answering system Handset voicemail box (answering system) Each handset has a private voicemail box that is different from the general mailbox on the base. The voicemail messages for each handset can be accessed from that handset or telephone base. Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail.

  • Page 64: Setting Your System To Automatically Answer Calls

    Answering system Answering system and voicemail Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings.

  • Page 65: Answering System Capacity

    Answering system Setting your system to automatically answer calls Answering system capacity The maximum recording time of all handsets and base is 180 minutes. The actual recording time depends on individual message characteristics. Individual messages can be up to three minutes. Messages remain available for review until you delete them.

  • Page 66: Turn Alert On Or Off

    Answering system Setting your system to automatically answer calls Turn alert on or off When the handset is idle, press MENU �ENTER Alert number DIR or CID to scroll to Mailbox setup. Press Alert on/off Alert on/off �ENTER. Press MENU Calling alert # Press DIR or CID...

  • Page 67: Options During Playback

    Answering system Message playback Listen to new messages on the general mailbox: When the handset is idle, press the M.box softkey. DIR or CID to scroll to General mailbox. Press Press �ENTER and the new messages plays automatically. MENU Play all old messages on the general mailbox: When the handset is idle, press the M.box softkey.

  • Page 68: Delete All Old Messages

    Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. Delete all old messages on the handset mailbox: When the handset is idle, press the M.box softkey. 0 New Messages General mailbox Press...

  • Page 69: Recording And Delivering

    Answering system Recording and delivering memos Memos are messages you record at a handset. You can save, play and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a memo to other extensions using the answering system.

  • Page 70: Remote Access

    Answering system Remote access You can access your handset answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely access the answering system: Dial your telephone number from any touch-tone telephone. When the system answers, enter the four digit remote access code of your handset (0001 is default code for handset 1, 0002 is default code for handset 2 and so on.
  • Page 71 Answering system Remote access • Press to transfer the current message (during playback): Press the handset number (1-9) or (star key) for the base, then press # (pound key) to transfer a message to the destination mailbox (This option is only available when transferring messages).

  • Page 72: Appendix

    Appendix Handset display screen messages Failed intercom or conference call (there are already Busy two handsets being used). Your extension is in the restricted extension list and Call restricted you are trying to dial a number that starts with the restricted prefix set in the telephone base.
  • Page 73 Appendix Handset display screen messages The directory is full. You cannot save any new entries Memory is full unless you delete some current entries. The system memory is full. You cannot record new Message full messages unless you delete some old messages. The microphone is off.

  • Page 74: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 75: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 76 Appendix Important safety information CAUTIONS: • Use only the power adapter provided with this product. To obtain a replacement, www.telephones.att.com visit our website at or call 1 (888) 91�-2007 1 (866) 288-4268 . In Canada, dial • Use only the supplied rechargeable battery or replacement battery (model 27910). www.telephones.att.com To order, visit our website at or call...

  • Page 77: Save These Instructions

    Appendix Important safety information RBRC® Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center.

  • Page 78: For C-Ul Compliance

    Appendix For C-UL compliance In compliance with the bilingual requirements for safety, caution, and warning markings of Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation.
  • Page 79 Appendix For C-UL compliance • L’adaptateur de courant est conçu pour être orienté verticalement ou installé sur le plancher. Les broches ne sont pas conçues pour se maintenir en place si la fiche est branchée dans une prise de courant au plafond, sous la table ou sous une armoire. MISES EN GARDE: •...
  • Page 80 Appendix For C-UL compliance Le sceau de l’organisme de recyclage RBRC sur les piles à l’hydrure métallique de nickel signifie que le fabricant de cet appareil participe volontairement au programme industriel visant à reprendre et recycler ce type de piles lorsqu’elles ne servent plus, au sein du territoire des États- Unis et du Canada.

  • Page 81: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 82 Appendix FCC part 68 and ACTA Industry Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 83: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 84: California Energy Commission Battery Charging Testing Instructions

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions on the cordless handsets, except battery charging, will be disabled.

  • Page 85: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, www.telephones.att.com 1 (888) 91�-2007 visit or call 1 (866) 288-4268 In Canada, call What does this limited warranty cover?
  • Page 86 Appendix Limited warranty • PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or • PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems;...
  • Page 87 Appendix Limited warranty Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT.

  • Page 88: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 32°F - 122°F Operating temperature 0°C - 50°C Handset voltage 3.2VDC - 4.2VDC Charger voltage 96 Vrms - 127Vrms (AC voltage, 60Hz) Charger voltage 9VDC @200mA (AC adapter output) Replacement battery 3.6V 600mAH Operation Operating time*...

  • Page 89: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com 1 (888) 91�-2007 , or call 1 (866) 288-4268 In Canada dial My phone doesn’t work at all. •...
  • Page 90 Appendix Troubleshooting I cannot dial out. • First try all the suggestions on the previous page. • Make sure you have a dial tone before dialing. The cordless handset might take a second or two to find the telephone base and produce a dial tone.
  • Page 91 Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off in this Troubleshooting guide. • Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the charger when not in use.
  • Page 92 Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack.
  • Page 93 Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not off. Refer to the section on ringer selection in this user’s manual. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack.
  • Page 94 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
  • Page 95 Appendix Troubleshooting The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
  • Page 96 Appendix Troubleshooting The answering system is recording incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes. • If the caller pauses for longer than six seconds, the system stops recording and disconnects the call.
  • Page 97 Appendix Troubleshooting System does not respond to remote commands. • Make sure to enter your remote access code correctly (see page 20). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.
  • Page 98 Appendix Troubleshooting Common cure for electronic equipment. If the telephone does not respond normally, try putting the cordless handset in the charger. If it does not seem to respond, do the following (in the order listed): • Disconnect the power to the telephone base. •...

  • Page 99: Index

    Index Index AC adapter, 4 Delete call log entries, 54 Access code, 20, 64 Delete redial entries, 27 Adding new handsets, 8 Deliver a memo, 63 Alert tones, 19 Dialing, Announcement, 23 directory dialing, 48 Answering calls, 25 from a record in the caller Answering system, 57-65 ID history, 54 Auto key lock, 14...
  • Page 100 Index Index Limited warranty, 79 Line selection, 16 Hands-free use, 11 Lock keypad, 26 Handset, central office voicemail indicator, 35 deregistration, 10 Maintenance, 68 key tone, 14 Making calls, 24 quick reference guide, 1 Memory match, 52 registration, 8 Menu settings, 12 ringer tone, 13 Message memo, 63 ringer volume, 12...
  • Page 101 Index Index Quick reference guide, 1-2 Voicemail, 35 Voice prompts, 59 Volume control, 28 Receiving calls, 25 Recharging, 7 Record Warranty, 79 a call, 29 message memo, 63 announcement, 23 Redial, 27 Registration, 8 Remote access, 64 Review directory entries, 46 Review the caller ID history, 53 Ring silencing, 26 Ring tone options, 13...

  • Page 102: Remote Access Wallet Card

    Change the announcement ......... Change to the general delivery mailbox ....End remote access call ..........(or hang up) Model name: SynJ SB67108 SynJ SB67108 Type: DECT 6.0 expansion handset for use with AT&T model DECT 6.0 expansion handset for use with AT&T model SynJ SB671�8�SB671�8...
  • Page 103 www.telephones.att.com © 2009-2014 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. SynJ® is a trademark of Advanced American Telephones. RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation.

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