Pen Tablet Troubleshooting - Wacom DTI-520 User Manual

Pen Tablet Troubleshooting

General Problems
Problem
● The computer does not have an
available USB port.
● The tablet power LED is off.
● The pen works only in mouse
mode, and does not draw with
pressure sensitivity.
● The pen selects everything or will
not stop drawing.
● Double-clicking is difficult.
● The eraser selects everything or
will not stop erasing.
● There is a delay at the beginning of
pen strokes when using the pen for
drawing or selecting.
● The pen tip does not function.
■ Check if there is an available USB port on a USB hub. If
none are available, you will need to add a USB hub or USB
card.
■ Make sure the pen display tablet power switch is turned on.
■ Check that the AC power adaptor is plugged into both the pen
display tablet and an active power outlet.
■ Always be sure to use only the power adaptor that came with
the pen display tablet; other adaptors may cause damage to
your product.
■ The tablet driver software was not installed or did not load
properly.
■ Make sure the tablet driver software is installed and functioning.
■ Install the driver software for the pen tablet in accordance
with the instructions found in the Installation section of this
manual.
■ Open the tablet control panel and go to the PEN tab.
Move the TIP FEEL slider toward FIRM.
■ Be sure you are quickly tapping the display screen twice
in the same place on the pen display tabletʼs active area.
Using the side switch (when equipped) to double-click is a
recommended method.
■ Try increasing the DOUBLE-CLICK DISTANCE.
■ Try using a lighter TIP FEEL.
Windows: You might also consider turning on the Web style
interface so that you can navigate using a single click of the
pen.
■ Open the tablet control panel and go to the PEN tab. Move
the ERASER FEEL slider toward FIRM.
■ Try decreasing the DOUBLE-CLICK DISTANCE.
■ Be sure you are using the pen (modelUP-911E) that originally
came with your pen display tablet. Other pens may not
function properly on the DTI-520 pen display tablet.
■ Make sure the status LED lights blue when the tip is pressed.
Verify also that the USB cable is plugged in; the LED will not
light if the USB cable is not plugged into an active port. If the
LED does not light, you may have defective hardware.
Hint
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