Troubleshooting Printer Problems And Finding Solutions - Intermec PB21 User Manual

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

Troubleshooting Printer Problems and Finding Solutions

58
Possible Printer Error Icons and Messages (continued)
Error Icon Error Message
Door open
Use the following tables to troubleshoot some common problems you
may encounter with the printer.
Printer Problems and Solutions
Problem
The printer does not
turn on when you press
Standby.
The blue light (Ready-
to-Work indicator) is
blinking.
Printer keeps printing
or feeding when it
should stop.
The printout is not in
the desired position.
The printer is not
printing with an 802.11
wireless connection.
Description
The printer is not completely closed. Press
down on the media cover to make sure it is
latched.
Possible Solution
•
Replace the battery with a charged battery.
•
Connect external power to make sure the printer
works correctly and to charge the battery.
•
Make sure media is loaded and the media cover
is closed. For help, see
page 15.
•
There is a printing error. The screen displays an
error message containing information on the
error.
•
The printer is paused. The printer is cancelling a
print job.
•
Check media settings.
•
Check for errors in the software application.
•
Verify that the wireless settings are correct. For
help, see "Setting Up 802.11 Radio
Communications" on page
•
Make sure the printer has an IP address.
•
Make sure the printer is connected to the
network.
•
Make sure the printer is in Ready mode.
PB21 and PB31 Mobile Receipt Printer User's Guide
"Loading Media" on
35.