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Intermec PB21 User Manual

Mobile receipt printer
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PB 21
Mobile Receipt Printer
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PB 31
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Summary of Contents for Intermec PB21

  • Page 1 PB 21 Mobile Receipt Printer & PB 31 User’s Guide...
  • Page 2 Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2009 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Using the PB21/PB31 Mobile Receipt Printer Learning About the PB21/PB31 Mobile Receipt Printer....... 2 Identifying the Parts of the Printer .
  • Page 4 Changing the Printer Language ........
  • Page 5 ..............69 PB21/PB31 Mobile Receipt Printer User's Guide...

  • Page 6: Before You Begin

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at Returns and Repairs > Warranty. www.intermec.com and click Support >...

  • Page 7: Web Support

    This user’s guide is for the person who is responsible for installing, configuring, and maintaining the PB21/PB31 printer. This guide provides you with information about the features of the PB21/PB31, and how to install, configure, operate, maintain, and troubleshoot it. PB21/PB31 Mobile Receipt Printer User's Guide www.intermec.com...

  • Page 8: Related Documents

    Before you work with the PB21/PB31, you should be familiar with your network and general networking terms, such as IP address. Related Documents This table contains a list of related Intermec documents and their part numbers. Document Title Intermec Fingerprint Command Reference Manual Intermec Fingerprint Programmer’s Reference Manual...

  • Page 9: Using The Pb21/Pb31 Mobile Receipt Printer

    Using the PB21/PB31 Mobile Receipt Printer Use this chapter to familiarize yourself with the PB21/PB31 mobile receipt printer. In this chapter you will find these sections: • Learning About the PB21/PB31 Mobile Receipt Printer • Using the Batteries • Loading Media •...

  • Page 10: Learning About The Pb21/Pb31 Mobile Receipt Printer

    Intermec mobile computers, Intermec fixed computers, and Intermec vehicle mount computers as well as the SF51 and SR61 scanners. The PB21 uses 50.8 mm (2 in) media and the PB31 uses 76.2 mm (3 in) media.

  • Page 11: Understanding The Control Panel

    Understanding the Control Panel The PB21/PB31 control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the PB21/PB31 printer. See the following tables to understand the buttons, the menu system, and what the LED means.
  • Page 12 Understanding How to Use the PB21/PB31 Buttons (continued) Button Name Info All of the buttons can act as “soft keys,” which means that the function of each button depends on the state of the printer. A small icon appears in the screen next to the button to indicate the function it performs.

  • Page 13: Understanding The Printer Language

    There is only one LED on the PB21/PB31 printer: the Ready-to- Work™ indicator. Understanding the Ready-to-Work Indicator Indicator State Blinking Understanding the Printer Language Your PB21/PB31 printer comes with Intermec Printer Language (IPL), Fingerprint, ESC/P, and ZSIM. The language you choose affects the functionality of the printer and how you interact with it.

  • Page 14: Understanding The Printer Sounds

    Button Error Understanding the Backlight The screen backlight on the PB21/PB31 behaves the same way as a screen saver on your PC. After a set amount of time elapses without any user interaction, the backlight goes off. The screen backlight turns on when: •...

  • Page 15: Using The Batteries

    The PB21/PB31 uses a rechargeable 2250 mAh lithium-ion battery (Model AB27) for power. You must fully charge the battery before you can use the PB21/PB31. A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode.
  • Page 16 2 Insert the battery with the tab facing away from the front control panel. 3 Insert the edge of the battery under the lip of the PB21/PB31 and then push down until you hear the battery latch click. PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 17: Charging The Batteries

    Intermec 12 VDC power supply (Model AE19). an AC power cord. • To charge the battery inside the PB21/PB31 1 Install the battery in the PB21/PB31. For help, see the previous section, 2 Connect the power supply to the DC power connector on the printer.

  • Page 18: Extending Battery Life

    Here are some tips for extending the overall life of your battery: • Never expose the battery to direct sunlight or temperatures over 50°C (122°F). Only charge the battery inside the PB21/PB31 using a power • supply or in the 4-bay battery charger (Model AC18). •...

  • Page 19: Loading Media

    Loading Media You can use roll or fanfold receipt media with the PB21/PB31 printer. The PB21/PB31 ships with a small amount of media loaded and a test page printed to verify that the printer works. For information on media, see...
  • Page 20 Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer 2 Insert a roll of media. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer. 3 Pull out approximately 8 cm (3 in) of the media.

  • Page 21: Printing A Test Page

    You can choose from several test page options for each of the printer language. If you cannot get the test page information to print, see To print a test page with a PB21/PB31 loaded with IPL 1 Press the Setup button. 2 Press...
  • Page 22 To print a test page with a PB21/PB31 loaded with Fingerprint 1 Press the Setup button. 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press To print a self test with a PB21/PB31 loaded with ESC/P •...
  • Page 23 Configuring the PB21/PB31 In this chapter you will find these sections: • Configuring the PB21/PB31 • Establishing Communications With a Host • Downloading Fonts and Graphics...

  • Page 24: Configuring The Pb21/Pb31

    “IPL and Fingerprint Setup Menus” on page Understanding the Display Modes The PB21/PB31 has six display modes to help you effectively interact with the printer: Ready, Information, Paused, Setup, Error, and Test. Use the following sections to understand the different printer modes.

  • Page 25: Understanding Information Mode

    Understanding Information Mode When the printer is in Information mode, it displays a subset of pertinent information about the printer. If the printer experienced an error, the error message displays first followed by the printer information. Each message displays on the screen for five seconds.

  • Page 26: Understanding Setup Mode

    When the field blinks, you can edit it. • Press to increase the value of the field. PB21/PB31 Mobile Receipt Printer User’s Guide soft key) to cancel the print To Accept Value Press Press...

  • Page 27: Understanding Error Mode

    Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Some error messages appear on the screen immediately when they occur, such as DOOR OPEN. Other error messages do not appear until you press the Information button.

  • Page 28: Understanding Test Mode

    To enter Test mode 1 Make sure the printer is in Ready mode and is loaded with media. 2 Press the Feed and Standby buttons at the same time and hold until Select Media appears on the screen and it displays the type of media you are using.
  • Page 29 Options in Extended Test Mode Function Select Media Test Labels Dump Mode Factory Default Exit to Setup Exit PB21/PB31 Mobile Receipt Printer User’s Guide Press to cycle through the options. Press to select a test option. Press to exit Extended Test mode. Description...

  • Page 30: Changing Configuration Settings From The Display

    Each level has several sub-levels. SETUP: DISPLAY SETUP: POWER SETUP: PRINT DEFS The Main Levels of the Setup Menu in Fingerprint Starting point SETUP: SER-COM,UART1 SETUP: MEDIA PB21/PB31 Mobile Receipt Printer User’s Guide “Understanding Setup Mode” SETUP: NET-COM, NET1 SETUP: NETWORK SETUP: FEEDADJ...

  • Page 31: Changing Wifi Configuration Settings From Printset

    Changing WiFi Configuration Settings From PrintSet PrintSet is a printer configuration tool that you can download from the Intermec web site. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later).

  • Page 32: Changing Configuration Settings From The Printer Home Page

    Changing Configuration Settings From the Printer Home Page If you have an 802.11 radio in your printer and it is connected to the network, you can use your web browser to open the printer home page and make configuration changes. To connect to a wireless network, follow the procedure in Communications”...

  • Page 33: Changing The Printer Language

    Changing the Printer Language The following printer languages are available on the PB21 and PB31 printers: • Fingerprint • • ESC/P • DSim • ZSim The most frequently used methods of changing languages are by using HyperTerminal and through the display settings. These methods are described below.

  • Page 34: Establishing Communications With A Host

    IPL -r Establishing Communications With a Host The PB21/PB31 must establish communications with a host that will send the data for the printer to print. The PB21/PB31 provides four ways to communicate with a host: • Bluetooth radio communications •...
  • Page 35 Each PB21/PB31 equipped with a Bluetooth radio has a unique Bluetooth Device Address (BDA) loaded into its module when manufactured. You can find the BDA on the certification label located on the bottom of the printer. To set up Bluetooth communications with a mobile computer •...

  • Page 36: Setting Up 802.11 Radio Communications

    Note: WPA and WPA2 Enterprise modes currently support PEAP, TTLS, and LEAP. For LEAP authentication, the PB21/PB31 supports Open EAP, but does not support Network EAP. To set up the PB21/PB31 to work in your wireless network, you will need: Serial cable (P/N 075497-xxx) •...
  • Page 37 If you have a Fingerprint version of the printer, send this command to the PB21/PB31: setup write "wlan","uart1:" 5 Set up the PB21/PB31 to use the correct SSID and authentication modes. See one of the following procedures to configure wireless printing on your IPL or Fingerprint printer.

  • Page 38: Configuring Wireless Printing Using Ipl

    Manual documents from the Intermec web site at www.intermec.com. Configuring Wireless Printing Using IPL Use the following procedures to configure your PB21/PB31 with IPL for wireless printing. To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID: <STX><ESC>.x,su -p pass admin<ETX>...
  • Page 39 8 and 64 characters. 3 Send the following command to activate the settings: <STX><SI>ws,ACTIVE,1<ETX> To configure the PB21/PB31 to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID: <STX><ESC>.x,su -p pass admin<ETX>...
  • Page 40 “****” if configured and CA_CERT which transmits the name of the last certificate authority successfully installed. An additional read-only variable for the supplicant state, called STATE, is also returned. PB21/PB31 Mobile Receipt Printer User’s Guide xxxx <ETX>...

  • Page 41: Configuring Wireless Printing Using Fingerprint

    • Configuring Wireless Printing Using Fingerprint Use the following procedures to configure your PB21/PB31 with Fingerprint for wireless printing. To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID: run"su -p pass admin"...
  • Page 42 "wlan","ACTIVE","1" setup write "wlan","uart1:" where xxxxxxxxxx is a value between 8 and 64 characters. To configure the PB21/PB31 to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID: run"su-p pass admin"...

  • Page 43: Setting Up Usb Communications

    Setting Up Serial Communications Use a serial cable (P/N 075497-xxx) to connect the PB21/PB31 to a PC or a mobile computer. For the mobile computer, you may need to purchase a serial adapter. For more information, contact your local Intermec sales representative.
  • Page 44 Parity Stop bits Flow control To connect the PB21/PB31 to a PC or mobile computer 1 Connect the 8-pin circular DIN connector to the serial port on the PB21/PB31. 2 Connect the other end of the serial cable to a serial port on the back of your PC or to a serial adapter on your mobile computer.

  • Page 45: Downloading Fonts And Graphics

    Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet. You can download PrintSet from the downloads page for the PB21/PB31 printer on the Intermec web site at www.intermec.com. Follow the procedures in the PrintSet online help to download fonts and graphics.
  • Page 46 Chapter 2 — Configuring the PB21/PB31 PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 47: Troubleshooting And Maintaining The Pb21/Pb31

    Troubleshooting and Maintaining the PB21/PB31 Use this chapter to solve problems you may encounter while using the PB21/PB31. This chapter contains the following sections. • Troubleshooting the PB21/PB31 • Resetting the PB21/PB31 • Upgrading the Firmware • Cleaning the Printer...

  • Page 48: Troubleshooting The Pb21/Pb31

    Use the following tables to troubleshoot some common error message you may see display on PB21/PB31 screen. Some of the error messages are specific to the type of firmware you have loaded on your PB21/ PB31. “Troubleshooting Printer Problems and Finding 44.
  • Page 49 Possible PB21/PB31 Error Icons and Messages Error Icon Error Message ‘ PB22/PB32 Mobile Receipt Printer User’s Guide Description Pause The print job is paused. Paper out (IPL) The printer is out of paper. Load a new roll of media. For help, see...

  • Page 50: Troubleshooting Printer Problems And Finding Solutions

    Possible PB21/PB31 Error Icons and Messages (continued) Error Icon Error Message Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the PB21/PB31 printer. Printer Problems and Solutions Problem The printer does not turn on when you press Standby.
  • Page 51 • Replace the battery. • Make sure that the blue light is not blinking. If it is, make sure your printer has media and that the media cover is closed. • Make sure that you can advance media by pressing the Feed button.

  • Page 52: Troubleshooting Communication Problems

    Problem Print quality it poor. Troubleshooting Communication Problems Use Dump mode to verify that the printer is receiving data from the host correctly. Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Line Analyzer.

  • Page 53: Using Dump Mode In Ipl

    2 Press 3 Press 4 Press 5 Press 6 Cold boot the printer to exit Dump mode. For help, see the next procedure, “Cold Booting the PB21/PB31.” PB22/PB32 Mobile Receipt Printer User’s Guide until you reach Test/Service. to enter the Test/Service menu.

  • Page 54: Resetting The Pb21/Pb31

    To reset the PB21/PB31 1 Disconnect the PB21/PB31 from power if externally powered. 2 Remove the battery from the PB21/PB31 for at least one second. 3 Insert the battery back into the PB21/PB31. 4 Reconnect external power if your PB21/PB31 is externally powered.
  • Page 55 You have options for upgrading the firmware based on whether your PB21/PB31 has a Bluetooth radio or an 802.11 b/g radio. Use one of the following procedures to upgrade your printer firmware. Your printer should reboot after you finish upgrading the firmware. If it does not reboot, you will need to cold boot the printer.

  • Page 56: Cleaning The Printer

    Cleaning the Printer To properly maintain your PB21/PB31, you should clean it at the recommended intervals. To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer.
  • Page 57 Cleaning the PB21/PB31 Printer (continued) Printer Part Printhead Tear bar Exterior Interior PB22/PB32 Mobile Receipt Printer User’s Guide Cleaning Method Clean thoroughly with the adhesive removal swab. Clean thoroughly with the adhesive removal swab. Clean with a water- dampened cloth.
  • Page 58 Chapter 3 — Troubleshooting and Maintaining the PB21/PB31 PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 59: A Specifications

    Specifications...

  • Page 60: Specifications

    12 VDC, 4.15 A Rechargeable 7.2 V 2250 mAh lithium- ion battery -20°C to 50°C (-4°F to 122°F) °C to 70°C (-40°F to 158°F) 0°C to 45°C (32°F to 113°F) 10 to 90% non-condensing IP54 PB21/PB31 Mobile Receipt Printer User’s Guide...
  • Page 61 Here are a few things to keep in mind when ordering media for the PB21/PB31 printer: • Black marks can be sensed on the front side of the media. PB21/PB31 Mobile Receipt Printer User’s Guide 3.17 mm (0.125 in) 12.7 mm (0.50 in) 6.35 mm (0.25 in) 12.7 mm (0.50 in)
  • Page 62 Intermec recommends that you test the media in your application. Supported Media The PB21/PB31 printer supports tag, and receipt media. Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only.

  • Page 63: Accessories For The Pb21/Pb31

    AV14 Vehicle Dock Use the vehicle dock to attach the PB21/PB31 to a truck. Belt Clip Use the PB21/PB31 belt clip to attach the printer to your belt. Handstrap Use the PB42 and PB21/PB31 handstrap to conveniently carry your PB21/PB31 printer. With the handstrap attached, you can also attach the shoulder strap.
  • Page 64 Appendix A — Specifications PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 65: Default Settings

    Default Settings...

  • Page 66: Factory Default Settings (Fingerprint Printers)I

    Discoverable Connectable Encryption Authentication Reserve printer Device name Default Value Normal Medium Printhead width 1200 Fast Variable length strip 75 mm/s 7.4 V 20 sec 30 min Enable Enable Disable Disable Disable 1-16 characters PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 67: Factory Default Settings (Ipl Printers)

    Low battery indicator Sleep timer Standby timer Ser-Com Baud rate Data bits Parity Stop bits Protocol # Network IP selection PB21/PB31 Mobile Receipt Printer User’s Guide Default Value 1234 Default Value Enable Normal Medium None Fast Continuous 3 ips 7.4 V...

  • Page 68: Factory Default Settings (Esc/P Printers)

    Authentication Reserve printer Default Value 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0 Unique Enable Enable Disable Disable Disable 1-16 characters 1234 Default Value Enable 75 mm/s 7.4 V 20 sec 30 min Enable Enable Disable Disable Disable PB21/PB31 Mobile Receipt Printer User’s Guide...
  • Page 69 Data bits Parity Stop bits Protocol # Network IP selection IP address Netmask Default router Name server MAC address PB21/PB31 Mobile Receipt Printer User’s Guide Default Value 1-16 characters 1234 115200 None XON/XOFF DHCP and BOOTP 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0...
  • Page 70 Apppendix B — Default Settings PB21/PB31 Mobile Receipt Printer User’s Guide...

  • Page 71: Ipl And Fingerprint Setup Menus

    IPL and Fingerprint Setup Menus...

  • Page 72: Ipl Setup Menu

    FONT LBL REST POINT FORM ADJ DOTS DATA DUMP FORM ADJ DOTS MEMORY RESET LSS TEST ADVANCED THERMAL MGMT MIN SPEED PB21/PB31 Mobile Receipt Printer User’s Guide POWER DISPLAY PWRUP LOW BATTERY ORIENTATION EMULATION PRINT SPEED SLEEP TIMER CONTRAST STANDBY TIMER...

  • Page 73: Fingerprint Setup Menu

    FLOWCONTROL NAME SERVER RTS/CTS MAC ADDRESS ENQ/ACK XON/XOFF DATA TO HOST DATA FROM HOST NEW LINE REC BUF TRANS BUF PB21/PB31 Mobile Receipt Printer User’s Guide Setup FEEDADJ MEDIA STARTADJ MEDIA SIZE IP ADDRESS STOPADJ XSTART NETMASK WIDTH DEFAULT LENGTH...
  • Page 74 Appendix C — IPL and Fingerprint Setup Menus PB21/PB31 Mobile Receipt Printer User’s Guide...
  • Page 75 Index...
  • Page 76 USB wireless printing with wireless printing with IPL configurartion settiings Fingerprint communications communications Fingerprint PB21/PB31 Mobil Receipt Printer User’s Guide display modes configuration settings changing configuration settings changing from printer home page changing using the command...
  • Page 77 WPA/WPA2 WPA-PSK/WPA2-PSK load media PB21/PB31 Mobile Receipt Printer User’s Guide authentication,configurin g to use authentication,configurin g to use authentication,configurin g to use authentication,configurin g to use...
  • Page 78 PB21/PB31 Mobil Receipt Printer User’s Guide support, web telephone support temperature and humidity specifications Tes mode test page, printing troubleshooting communication problems...
  • Page 79 Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2009 Intermec Technologies Corporation. All rights reserved. PB21/PB31 Mobile Receipt Printer User's Guide *934-051-001* P/N 934-051-001...
  • Page 80 Index PB21/PB31 Mobile Receipt Printer User’s Guide...

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