Dish Network Hopper User Manual page 119

What Is Happening
Your computer or FAX machine
tries to send a FAX or modem
transmission, but fails.
Your computer or FAX machine
was receiving a FAX or modem
transmission, but an error
occurred.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
Buying a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-
View program without your
permission.
You find that you are not able to
order a Pay-Per-View program.
You find that you are not able to
cancel a Pay-Per-View
program.
Your setup includes more than
one receiver. You order a Pay-
Per-View program, but it does
not appear on all of the
receivers.
Possible Reason
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected. The
fax or modem found that there
was no dial tone, and cancelled
the transmission.
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line during the fax or
modem call. When the receiver
found that the telephone was
busy, it automatically
disconnected. This generated
"clicks" that caused an error in
the FAX or modem transmission.
Possible Reason
You may not have locked the
receiver.
You may not have written down
the password.
Possible Reason
You may have been away from
the receiver, and someone else
used it.
The receiver may not be
connected to an active telephone
line or broadband Internet
connection.
You ordered a Pay-Per-View
program, and then decided not to
watch it.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
Troubleshooting Tables
What to Do
Re-send the FAX or modem transmission.
Have the sender resend the FAX or modem
transmission.
What to Do
You must lock the receiver to apply any lock
that you have set.
Call the Customer Service Center at 1-800-
333-DISH (3474).You must be able to verify
your account information with the customer
service representative.
What to Do
Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-Per-
View purchases, whether or not you authorize such
purchases. If you lock Pay-Per-View purchases,
then anyone who wants to order a Pay-Per-View
program must enter the password.
Connect each receiver to a phone line or a
broadband Internet connection for Pay-Per-View
ordering using the remote control.
You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.
If you want to watch a Pay-Per-View program on
TVs connected on each receiver, you must order the
program for each receiver but you only pay for the
program once.
Reference
113