Dish Network Hopper User Manual page 112

Reference
Troubleshooting Tables
Message
Possible Reason
Number
You may have just plugged in the
receiver and it is acquiring the
015
satellite signal or the receiver may
have temporarily lost the signal.
The receiver may not be connected
018
to an active telephone line or
broadband Internet connection.
The receiver may not have received
authorization for programming yet.
The satellite dish may have moved
so that it is no longer picking up the
022
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.
The receiver may need to get new
028
software before you can use it to
order Pay-Per-View programs.
You may have tried to close an
059
installation menu without having
done the Check Switch test.
You may have aimed the satellite
dish at one satellite, but selected the
060
option for another satellite on the
Point Dish screen.
The receiver is downloading current
061
software.
The receiver gives you three
chances to enter the correct
074
password. If you fail to do so, the
receiver "times out" and will not allow
you to try again for several minutes.
You may not have connected the
receiver to an active telephone line
078, 079,
or broadband Internet connection, or
080
the telephone line or Internet
connection may be defective.
You may have selected the Reset
093
Factory Defaults option.
106
What to Do
• Wait a few minutes to see if the message goes away. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 102. If not, contact your installer to re-aim the satellite
dish.
• You must connect the receiver to an active telephone line or
broadband Internet connection at all times.
• Call the Customer Service Center at 1-800-333-DISH (3474)
for help checking the credit limit and/or to get authorization to
make a purchase.
• If you have authorized the receiver, wait a few minutes to see
if the message is removed. Make sure that all required cables
are in place, and check that all cable connections are tight and
dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
• Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 102. If not, contact your installer to re-aim the satellite
dish. If you have not authorized the receiver, call the
Customer Service Center at 1-800-333-DISH (3474).
Turn the receiver off. Doing this allows the receiver to download
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to
order Pay-Per-View programs.
If your setup includes a multi-dish switch, you must contact DISH
Customer Service at 1-800-333-DISH (3474) for help and to run
the Check Switch test as described on page 102.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen, as described on page 102.
• Make sure that the cable(s) for the satellite you have selected
is connected to the LNBF that receives signals from that
satellite. Re-aim the satellite dish at the right satellite.
It is very important for the receiver to get the latest software to
function properly. The download may take several minutes. Do
not disturb or unplug the receiver during this time.
Wait a few minutes and then try again to enter the password.
Note:
The "time out" feature is designed to prevent someone
from trying password after password until he or she happens to
guess the right one and gains unauthorized access to the
receiver.
Connect the receiver to an active telephone line or broadband
Internet connection. Make sure that the telephone line or Internet
connection to which you connect the receiver is working
properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active telephone line or broadband
Internet connection. The receiver uses the telephone line to
make toll-free calls (when the phone is not in use) or the Internet
connection to send purchase information to DISH.
IIf you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select No.