Using Troubleshooting Tools - Dish Network Hopper User Manual

Chapter 12

Using Troubleshooting Tools

U T
SING ROUBLESHOOTING
Your receiver and the remote control(s) have troubleshooting tools that a DISH Customer
Service Representative may ask you to use if you should ever run into issues while using
your equipment. Even though these tools are quite helpful, it is recommended that you
only use them when directed to on the phone by a DISH Customer Service representative.
Running System Wizard
A Customer Service Representative will instruct you when to access and run this wizard.
1
Press and hold the System Wizard (NUMBER 0) button on your remote control until the
SAT mode light blinks.
2
When the SAT mode light goes out, release the System Wizard button.
The receiver may take several minutes to complete the data-sharing process.
Resetting Your Receiver
A Customer Service Representative will instruct you when you should reset the receiver.
1
Press the red RESET button behind the door on the front panel of the receiver.
2
The receiver's front-panel lights will blink and the receiver will restart.
The receiver may take several minutes to restart, reacquire the satellite signals, complete
any software downloads, and display live video again.
Receiver Tests
The Customer Service Representative may ask you to access the Diagnostics screen.
Remember to have an active phone line or broadband Internet connected to your receiver.
1
Press the MENU button, select the Settings tile, then Network Setup, and then Tests.
The Network Setup Tests screen contains various tests that a DISH Customer Service
Representative may ask you to initiate for your receiver:
• Test Connection: Tests for a valid receiver telephone connection.
• Call Out: If "No Dial Out Pending" is displayed, the receiver does not need to have its
smart card records updated.
• View Counters: Shows you a list of diagnostic counters. Use PAGE UP and PAGE
DOWN to scroll through the list of counters displayed, if applicable.
• Send Status: Sends data about your system to DISH for analysis. This should be
performed only as directed by a DISH Customer Service Representative.
• HDMI: Select an available HDMI connection analysis from the list and test data will be
displayed on the right. Tests should be performed as directed by DISH instructions.
2
Select Close.
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