Dish Network Hopper User Manual page 115

What Is Happening
When you are using the Program
Guide or Browse Banner, some
channels are missing.
Watching a Program
What Is Happening
The TV Viewing Status screen is
displayed when you turn on the TV.
The receiver's front panel power light
is on, but the TV image is black, blue,
or snowy.
The TV image has pixels (small
squares), is freezing, or you have
intermittent black screens.
The receiver's front panel power light
is on, and there is a picture on the TV
screen, but the picture:
• has sparkles or is grainy
• has a herringbone pattern
• lacks color or vertical hold
• wobbles
• looks "washed out" or fuzzy.
Possible Reason
• You may have applied a Favorites
List other than the list named All
Chan.
• You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels
Possible Reason
• All three Hopper tuners are
currently in use across your
Whole-Home DVR system.
• The TV set may not be
working properly.
• The TV may be connected to
the wrong input.
• If the TV and the receiver are
working properly, there may
be interference with the
satellite signal.
Your receiver may be
experiencing signal loss due to
something blocking your dish's
view of the sky, the dish being
mis-aligned, or weather.
• If the receiver is connected to
the remote TV using the RF or
VHF connections, there may
be a strong local broadcast on
the same channel, or a
channel adjacent to the one to
which the TV is tuned.
• The TV set may not be
working properly.
Troubleshooting Tables
What to Do
• You can change the applied
Favorites List while using the
Program Guide by pressing the
GUIDE
remote control
You can choose another custom
Favorites List, the All Chan list,
which includes all the channels,
the All Sub list, which includes all
subscribed channels, and the All
HD list, which includes all
subscribed HD channels.
• Unlock the receiver for the
Program Guide to display adult
channels.
What to Do
• From this screen, you can choose to join
one of the live TV programs being viewed on
another TV, play back a DVR recording of a
PrimeTime Anytime™ or other program, or
view an On Demand program or event.
• Verify the TV is set to the correct input or
channel for your setup.
• Make sure that the TV set is plugged into a
working electrical outlet.
• Make sure that the TV is turned on.
• Make sure that the TV is connected properly
to the receiver.
• Make sure that the TV's text mode and
Closed Captioning features are turned off.
• Make sure that the TV brightness and
contrast are adjusted correctly.
• Make sure that the satellite dish has a clear
line of sight to the satellite.
• Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at
the satellite. Check the strength of the signal
using the Point Dish screen, as described
on page 102. Consult your DISH installer to
re-aim the dish, if necessary, to obtain the
maximum possible signal strength.
• Note the local weather conditions. Heavy
rain, snow, or cloud cover may be interfering
with transmission of the satellite signal.
Remove any snow or other debris which
may have collected on the satellite dish.
• Make sure that the TV is connected properly
to the receiver.
• Make sure that the TV brightness and
contrast are adjusted correctly, and that the
TV is working properly.
Reference
button.
109