Dish Network Hopper User Manual page 118

Reference
Troubleshooting Tables
Hearing a Program
What Is Happening
The receiver's front panel power
light is on and there is a good
picture on the TV set, but you do
not hear any sound.
You hear a foreign language
with a program.
Caller ID
What Is Happening
Caller ID is not working.
Telephone for Voice/Data/FAX
What Is Happening
While you are making a
telephone call, you hear
"clicks."
You pick up the telephone to
make a call, but you do not hear
a dial tone.
112
Possible Reason
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.
Possible Reason
• You do not have Caller ID
service from your local phone
company.
• Your phone line is not
connected to the phone jack
on the back of the receiver.
• You do not have the Caller ID
option enabled.
Possible Reason
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected.
What to Do
• Check the volume level on the TV or audio
device. Turn off the mute or turn up the volume,
as required.
• Check the audio connectors and cables from the
receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select
PCM for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.
MENU
Press the button on your remote. From the
Preferences
Main Menu, select
Audio , and choose the language that you prefer.
What to Do
• Verify that Caller ID is a service provided by your
local phone company and you subscribe to it.
• Verify that you have connected the phone line to
the phone jack on the back of the receiver.
MENU
• Press the button on your remote. From
Settings
the Main Menu, select
Setup , and then Caller ID
Save
option and then .
What to Do
You do not have to do anything. You can always use
your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
Hang up, and then pick up the telephone again to get
a dial tone.
Dolby Digital/
Alternate
, then
Network
, then
. Select the Enable