Appendix; Trouble Shooting - Siemens Gigaset Powerline Adapter 200 User Manual

Appendix

Trouble shooting

This section describes common problems and their solution. The Gigaset Powerline
Adapter 200 is easy to monitor thanks to its LED displays. Problems can be quickly iden-
tified. If you cannot solve the connection problem after checking the LED displays,
please consult the other sections of the following table.
Symptom
The Power LED does
not light up.
The Network Link
Active LED does not
light up.
You cannot connect to
another device in the
Powerline network.
Possible cause and solutions
No power supply.
ì
Check whether the mains cable is connected to the
Gigaset Powerline Adapter 200 and a power outlet.
No LAN connection.
ì
Make sure that the connected device is switched on.
ì
Check whether the Ethernet cable is plugged in.
ì
Check that you are using the right cable type (CAT5) and
that the cable is not too long (100 m).
ì
Check that the network interface on the connected
device and the cables are not defective. If necessary,
replace a defective network card or cable.
ì
Use the Windows device manager (My Computer – Prop-
erties) to check whether the network interface is func-
tioning. If you see a red cross or a question mark, then the
driver may not have been installed or there is a resource
conflict. Follow the Windows instructions to remedy the
problem.
The Gigaset Powerline Adapter 200 connected to your device
is not using the correct network ID.
ì
Change the network ID on the Gigaset Powerline Adapter
200 (see page 19).
The settings for encryption are not the same on the Gigaset
Powerline Adapter 200 devices in your network.
ì
Activate the encryption on the Powerline adapters with
the correct key (see page 20).
If you do not know the key, you will have to reset the
Gigaset Powerline Adapter 200 (see page 11).
Warning: Please bear in mind that this will restore all the
configuration settings to the factory settings.
The device to be reached has not a matching IP address.
ì
Check the IP addressing in your network (see page 26).
Appendix
35