Siemens Gigaset Powerline Adapter 200 User Manual page 39

Appendix
Symptom
You cannot connect to
another device in the
Powerline network.
A device cannot be
reached by a PC in the
Powerline network
with a ping com-
mand.
No or bad VoIP or
IP-TV receiving.
No connection to the
Gigaset Powerline
Adapter 200's config-
uration environment.
Password forgotten or
lost
IP address of the
Gigaset Powerline
Adapter 200 forgotten
or lost
36
Possible cause and solutions
Your home electric wiring consists of more than one electric
phase.
ì
Install a phase coupler to connect the phases of your elec-
tricity supply to send the Powerline signal to all phases.
Warning: A phase coupler may only be installed by author-
ised electricians. The installation must be carried out in the
electrical distribution box.
ì
Check that the IP addresses have been properly config-
ured. In most cases router's DHCP function is used to
assign dynamic addresses to the devices in the Powerline
network. In this case, you have to configure the IP address
settings of all the devices so that they obtain the IP
address automatically.
If you configure the IP addresses statically, remember to
use IP addresses in the right address range (see page 27).
Not enough bandwidth.
ì
Reduce the network load by disconnecting other applica-
tions from the Powerline network.
ì
Change the QoS parameters to assign more bandwidth to
the desired application.
ì
Use the ping command to check whether you can estab-
lish a network connection to the Gigaset Powerline
Adapter 200.
ì
Check the Network Link Active LED.
ì
Check the network cable between the PC you want to use
to administer the device and the Gigaset Powerline
Adapter 200.
ì
Make sure that you are using the correct IP address (see
page 26).
ì
Check if the HTTP proxy of your browser is deactivated
(see page 37).
ì
Reset the Gigaset Powerline Adapter 200 (see page 17).
Warning: Please bear in mind that this will restore all the
configuration settings to the factory settings.
ì
User the GetIP procedure to obtain the IP address (see
page 37).