Troubleshooting Sms Problems - Gigaset SX790 ISDN User Manual

Sending SMS (text messages)
Troubleshooting SMS
problems
Error codes when sending
E0 Calling Line Identification permanently
restricted (CLIR) or Calling Line Identification
not activated.
FE Error occurred during SMS transfer.
FD Connection to SMS service centre failed; see
self-help.
Self-help with errors
The following table lists problem situations
and possible causes and provides advice on
troubleshooting.
You cannot send messages.
1. You have not requested the CLIP service (Call-
ing Line Identification Presentation).
¥ Ask your service provider to enable this
service.
2. SMS transmission has been interrupted (e.g.,
by a call).
¥ Re-send the SMS.
3. The network provider does not support this
feature.
4. No number or an invalid number is entered for
the SMS service centre set as the active send
service centre.
¥ Enter the number (¢ page 52).
You receive an incomplete SMS.
1. Your phone's memory is full.
¥ Delete old SMS messages (¢ page 48).
2. The service provider has not yet sent the rest
of the SMS.
You have stopped receiving SMS messages.
Call divert (redirecting) is set to When: All Calls or
All Calls is activated for the network mailbox.
¥ Change the call divert settings (¢ page 72).
54
The SMS is played back.
1. The "display call number" feature is not acti-
vated.
¥ Ask your service provider to enable this
feature (there is a charge for this).
2. No agreement is in place between your
mobile phone operator and your fixed line
network SMS service provider.
¥ Obtain information from your fixed line
network SMS service provider.
3. Your terminal has been recorded by your SMS
provider as having no fixed line network SMS
functionality i.e., you are not registered with
the provider.
¥ Send any SMS to automatically register
your telephone to receive SMS.
Messages are only received during the day.
The terminal is recorded in your SMS pro-
vider's database as having no fixed line net-
work SMS functionality i.e., you are not regis-
tered with the provider.
¥ Obtain information from your fixed line
network SMS service provider.
¥ Send any SMS to automatically register
your telephone to receive SMS.