Gigaset E380 A Care User Manual
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Gigaset E380 A Care User Manual

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E380
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A
You can find the most up-to-date
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Summary of Contents for Gigaset E380 A Care

  • Page 1 E380 Care You can find the most up-to-date user guide at www.gigaset.com/manuals...

  • Page 2: Table Of Contents

    Gigaset.net directory ........
  • Page 3 Contents Adjusting the telephone settings ........... . . 87 Handset .
  • Page 4 Internet calls at the same time. The functions on Gigaset GO phones In addition to the functions of previous analogue or IP phones, Gigaset GO phones also offer further new options: •...
  • Page 5 E380A Care INT 1 Calls...

  • Page 6: Overview

    Overview Overview Handset 13 Message key ( p. 38) Access to the call and message lists; Flashes: new message or new call 1 Display 2 Status bar ( p. 127) Icons display current settings and operating status of the telephone Base 3 Emergency call display key Triggering an alarm call...

  • Page 7: Setting Up (Overview)

    Connecting the base to a router Setting up an IP account ¤ Press the Message key on the handset ¤ use the web configurator on a PC/tablet www.gigaset-config.com This connection is required to make automated alarm calls using the Gigaset E380A Care. Done!
  • Page 8 Connect the base to a router. Ensure the E380A Care phone base, the smart care base station and your smartphone are in the same network. ¤ Load the Gigaset smart care app onto the smartphone From the screen menu of the smart care app, select any alarm scenario...

  • Page 9: Illustration In The User Guide

    Illustration in the user guide Illustration in the user guide Warnings, which, if not heeded, can result in injury to persons or damage to devices. Important information regarding function and appropriate handling or functions that could generate costs. Prerequisite for being able to carry out the following action. Additional helpful information.

  • Page 10: Safety Precautions

    Use only rechargeable batteries that correspond to the specification (see list of permitted batteries www.gigaset.com/service). Never use a conventional (non-rechargeable) battery or other battery types as this could result in significant health risks and personal injury. Rechargeable batteries, which are noticeably damaged, must be replaced.

  • Page 11: Getting Started

    Getting started Getting started Parts of the phone Gigaset E380A Care • One base (E380A Care), • One power adapter for the base, • One phone cable (for an analogue phone connector), • One LAN cable (for connecting to your router), •...
  • Page 12 Handset Setting up the handset for use The display is protected by a plastic film. Please remove the protective film! Inserting the batteries Only use rechargeable batteries, as this could otherwise result in significant health risks and personal injury. For example, the outer casing of the batteries could be destroyed or the batteries could explode.

  • Page 13: Base Station

    Base station Changing the display language You can change the display language, if the telephone has been set to an incomprehensible language. ¤ Press the centre of the control key ¤ Press the keys slowly and successively . . . the Example language settings display appears, the set language Deutsch...
  • Page 14 An answering machine in the base station is set with a pre- recorded announcement in answer and record mode. In order to be able to use all Gigaset GO functions, you may need to install apps on your smartphone and apply settings in the phone's web configurator, e.g. registering your phone with Gigaset elements.

  • Page 15: Setting Up An Ip Account

    Setting up an IP account Data protection notice When the device is connected to the router, it will automatically contact the Gigaset Support Server. It will send the following device-specific information daily: • Serial number/item number • MAC address •...
  • Page 16 Open the wizard again later via the menu to configure the IP account. The wizard establishes a connection to the Gigaset configuration server on the Internet. Various profiles with general configuration data for different providers can be downloaded here.
  • Page 17 Setting up an IP account Send and receive connections Assign the available phone connections (fixed line network, Gigaset.net and up to six IP connections) to the end devices as receive and, where necessary, send connections. End devices are the registered handsets and the three base answer machines.
  • Page 18 INT 1 you wish to change the default assignment OK . . . the display shows an entry for each available phone connection (IP 1– IP 6, Receive calls for Gigaset.net, Fixed Line) IP 1: Change assignment: ¤ < Yes >...

  • Page 19: Using The Telephone

    Getting to know your telephone Using the telephone Getting to know your telephone Switch the handset on/off ¤ Switch on: When the handset is switched off, press and hold the End call key ¤ When the handset is in idle status, press and hold the End call key Switch off: Lock/unlock the keypad The keypad lock prevents any accidental use of the telephone.
  • Page 20 Getting to know your telephone During a conversation Open the directory Open the list of available online directories Press and hold Mute the microphone Initiate an internal consultation call Adjust the loudspeaker volume for receiver and handsfree mode Extra-loud function During a call or when listening to a message, make the volume for the handset or the loudspeaker very loud.
  • Page 21 Getting to know your telephone Menu guidance The functions of your telephone are displayed in a menu that consists of several levels. Menu overview p. 129 Selecting/confirming functions Confirm selection using OK or press the centre of the control key One menu level back using Back Change to idle status...
  • Page 22 Getting to know your telephone Entering text Input position ¤ to select an entry field. The cursor flashes in the active New Entry entry field, the title and the text entered turn orange and are shown in large font. First Name: ¤...

  • Page 23: Making Calls

    For fast access (quick dial): Assign numbers from the directory to the digit or display keys. Choose from: a public directory p. 44, the Gigaset.net directory p. 46 Dialling from the redial list The redial list contains the 20 numbers last dialled with the handset.
  • Page 24 Making calls Dialling from the call list The call lists ( p. 37) contain the most recent accepted, outgoing and missed calls. ¤ . . . use to select Call Lists . . . use Example to select a list .
  • Page 25 With Smart Call Block service The seriousness of the number is checked and the number is displayed with information. tellows is specified as the source. The Smart Call Block service is registered and set up for Gigaset. Information about the call number: Colour...
  • Page 26 Making calls Making internal calls Multiple handsets have been registered to the base station ( p. 81). ¤ Press briefly . . . the handset list is opened, this handset is indicated by < . . . use to select handset or Call all (group call) Press the Talk key Fast access for group call: ¤...
  • Page 27 Making calls Accepting/rejecting call waiting An external call arriving during an internal call is indicated with a call waiting tone. If the number is transferred, you will see the number or the name of the caller on the display. • Rejecting a call: Reject The call waiting tone is turned off.

  • Page 28: Making Calls Via The Internet (Voip)

    . . . The number is dialled approximately 3.5 seconds after the last digit is entered Numbers ending with the suffix #9 are automatically dialled via the Gigaset.net connection ( p. 98). The calls are free of charge.
  • Page 29 Making calls via the Internet (VoIP) Using an alternative connection/connection list on the display key An "alternative connection" or the list of all configured connections is assigned to a display key. ¤ Press the display key Sel. Line . . . Use to select the connection Dial .
  • Page 30 Making calls via the Internet (VoIP) Call transfer – ECT (Explicit Call Transfer) The feature is supported by the network provider. Activate/deactivate ECT ¤ . . . use to select Select Services Transfer (ECT) Change ( = on) Transferring a call You are making an external call via a VoIP connection and wish to transfer the call to another external participant.

  • Page 31: Provider-Specific Functions (Network Services)

    Provider-specific functions (network services) Provider-specific functions (network services) Network services depend on the network (analogue fixed line network or IP telephony) and on the network provider (service provider) and must be requested from that provider if required. You will find a description of the features on your network provider's website or at one of their store branches.
  • Page 32 Provider-specific functions (network services) Calling Line Identification for outgoing calls Switching Calling Line Identification on/off for all calls These settings apply to all registered handsets. ¤ . . . use to select Select Services All Calls Anonym. Change ( = activated) Deactivating Calling Line Identification for the next call ¤...
  • Page 33 Switch on/off: Status: . . . use to select On or Off Enter the number for call diverting: ¤ To Phone Number . . . use to enter the number ¤ Enter a different Gigaset.net number to divert the Gigaset.net number.
  • Page 34 Provider-specific functions (network services) Set the time for call divert: ¤ When . . . use to select the time for call divert All Calls: Calls are diverted immediately No Answer: Calls are diverted if no one accepts the call within several rings. When Busy: Calls are diverted if the line is busy.
  • Page 35 Provider-specific functions (network services) Calls with three participants Consultation calls Make another external call during an external call. The first call is Consultation placed on hold. ¤ Ext. Call . . . use to enter the number of the second participant .
  • Page 36 Provider-specific functions (network services) Conference Speaking to both participants at the same time. ¤ During an external call, dial the number of a second participant (consultation call) or accept a waiting caller . . . then Initiate conference call: ¤ Conf.

  • Page 37: Call Lists

    Call lists Call lists The telephone saves different types of calls (missed, accepted and outgoing calls) in lists. List entry The following information is displayed in the list entries: Example • The list type (in the header) All calls • Icon for the type of entry: Frank Missed calls,...

  • Page 38: Message Lists

    Message lists Message lists Notifications about missed calls, messages on the answer machine/network mailbox, received SMS messages and missed alarms are saved in the messages list. As soon as a new message arrives, an advisory tone will sound. The Example Message key also flashes (if activated p.
  • Page 39 ¤ return to idle display without making changes: Back Gigaset GO: The telephone will send a notification of newly received calls to your smartphone. The Gigaset elements app has been installed on the smartphone. The telephone has been registered with Gigaset elements ( Web config- urator).

  • Page 40: Directories

    Local handset directory Directories Local handset directory The local directory is unique to the handset. However, it is possible to send entries to other handsets. Opening the directory ¤ Briefly press in idle status ¤ . . . use to select Handset Directory Directory entries Number of entries:...
  • Page 41 Local handset directory The entry is only valid if it contains at least one number. For Caller Melody (VIP): the telephone number of the caller must be supplied. Searching for/selecting a directory entry ¤ . . . use to browse searched names ¤...
  • Page 42 Local handset directory Copying number to the directory Copy numbers to the directory: • From a list e.g. the call list or the redial list • From the text of an SMS • From a public online directory or classified directory •...
  • Page 43 OK . . . the entries are copied one after the other Copying directory entries from a smartphone (Gigaset GO) The phone is connected to the Internet. The Gigaset ContactsPush app has been installed on the smartphone. Further information is available at www.gigaset.com/contactspush...

  • Page 44: Network Directories

    Pages. The network directory is configured from the Web configurator. Exclusion of liability Gigaset Communications GmbH assumes no guarantee or liability for the availability of this service. The service may be discontinued at any time. Opening a network directory ¤...
  • Page 45 Network directories No entries found to match the search criteria given: • Start a new search: • Change search criteria: Change Too many entries found: • Start a refined search: Refine • The number of hits appears in the display (depends on the provider). Display hit list: View Start a refined search...

  • Page 46: Gigaset.net Directory

    The Gigaset.net directory is opened ¤ . . . Use to dial the phone number of the Gigaset.net directory (1188#9) Press the Talk . . . The Gigaset.net directory is opened When the Gigaset.net directory is opened for the first time: Register with Gigaset.net...
  • Page 47 ¤ . . . Use to select participant from the hit list View . . . The display shows the Gigaset.net number and the participant's name. The name may appear over a number of lines ¤ . . . Use...

  • Page 48: Answer Machine

    Local answer machine Answer machine Local answer machine Once the telephone has been set up, an answer machine (AB1) is activated. There are two further answer machines available if, in addition to the fixed line connection, VoIP connections have been configured and one or more receive connections have been assigned to the answer machines.
  • Page 49 Local answer machine ¤ . . . use to select Answer Machine Play Messages . . . use to select Answer Machine (if more than one answer machine is available) The answer machine begins immediately with message playback. New messages are played back first.
  • Page 50 Local answer machine ¤ Inform the caller of the two-way recording Options WAN error OK . . . two-way recording is indicated in the display by an advisory text and placed in the answer machine list as a new message End two-way recording: Activating/deactivating call screening During recording of a message you can screen a call via the handset loudspeaker:...
  • Page 51 Local answer machine Pause playback. Press again to resume. After a pause of approx. 60 seconds, the connection is ended. Go to the next message. Repeat the last 5 seconds of the message playback. During message playback: Delete current message. Change the status of a previously played back message to "new".
  • Page 52 Local answer machine Listening to announcements/advisory messages ¤ . . . use to select Answer Machine Announcements . . . to switch between Play and Play Advisory Msg..use to select Answer Machine (if more than one answer machine is available) OK .

  • Page 53: Network Mailbox

    Network mailbox Changing the language for the voice prompt and default announcement ¤ . . . use to select Answer Machine Language . . . to select your language Select ( = selected) ¤ . . . then ¤ Set German: ¤...

  • Page 54: Set Fast Access For The Answer Machine

    Set fast access for the answer machine For a VoIP connection Activate/deactivate network MB: ¤ Status . . . use to select On or Off ¤ Enter number: Network Mailbox . . . use to enter or amend the network mailbox number With some VoIP providers, the phone number has already been downloaded together with the general VoIP provider data and...

  • Page 55: Additional Functions

    Automatic SOS alarm call Additional functions Automatic SOS alarm call (only in conjunction with the Gigaset smart care system plus) You can configure up to four numbers as alarm call numbers. The Emergency activated smart care app is used to set up these numbers. You can enable or disable the alarm call function at any time using the smart care app.
  • Page 56 Automatic SOS alarm call The party called does not accept the emergency call: After 60 seconds, the alarm call function automatically dials the next alarm call number (provided more than one number is stored). The alarm call function also automatically switches to the next alarm call number after 60 seconds in the following situations: •...

  • Page 57: Calendar

    Calendar Enabling/disabling an alarm call ¤ Open the pages menu of the app Select any alarm scenario In Notification chan- nels, click the switch for Alarm Call When no more valid numbers are entered, the alarm call function is disabled automatically.
  • Page 58 Calendar Notification of appointments/anniversaries Anniversaries are transferred from the directory and displayed as an appointment. An appointment/anniversary is displayed in idle status and the selected ringtone plays for 60 seconds as a notification. Acknowledge and stop the reminder: Press the display key OFF Respond with SMS: Press the display key SMS .

  • Page 59: Timer

    Timer Displaying/changing/deleting stored appointments ¤ . . . use to select Additional Features Calendar . . . to select day OK . . . the appointment list is displayed . . . use to select date . . . possible options: Display appointment details: ¤...

  • Page 60: Alarm Clock

    Alarm clock Alarm clock Date and time have been set. Activating/deactivating the alarm clock and setting the wake-up time ¤ . . . use to select Alarm Clock OK . . . then ¤ Switch on/off: Activation: . . . use to select On or Off Setting the wake-up time: ¤...
  • Page 61 Room monitoring If you accept an incoming call, the room monitor mode is suspended for the duration of the call, but the function remains activated. The room monitor mode is not deactivated by switching the handset off and on again. The range of the room monitor is max.

  • Page 62: Eco Dect

    ECO DECT Deactivating the room monitor / cancelling the alarm ¤ Deactivate room monitor: In idle status press the display key OFF ¤ Cancel the alarm: During an alarm press the End call key Deactivating the room monitor remotely The alarm is forwarded to an external destination number. The receiving phone supports tone dialling.

  • Page 63: Protection Against Unwanted Calls

    Protection against unwanted calls Deactivating radiation in idle status ¤ . . . use to select Settings ECO DECT Radiation Change ( = on) To benefit from the advantages of the setting No Radiation, all registered handsets must support this feature. If the setting No Radiation is activated and a handset is registered to the base that does not support this feature, No Radiation is automatically deactivated.
  • Page 64 Protection against unwanted calls Protection from anonymous callers The handset will not ring if callers' numbers are not revealed. ¤ . . . use to select Audio Settings Ringtones (Handset) Anon. Calls Silent Edit ( = on) . . . the call is only signalled on the display Black list When the black list function is activated, calls from black list numbers are not indicated or are only indicated in the display.
  • Page 65 Protection against unwanted calls . . . Information on the call is displayed. You can block the call number permanently or retract the block ¤ Transferring block into the black list permanently: ¤ Cancel the block: Setting the protection mode ¤...

  • Page 66: Sms (Text Messages)

    SMS messages can also be sent and received via VoIP. The lines for sending SMS messages must be expressly set. It is not possible to receive SMS messages via Gigaset.net. Writing and sending SMS messages An SMS may be up to 612 characters in length. If the number of characters exceeds 160, the SMS is sent as linked SMS messages (up to four individual SMS messages).
  • Page 67 SMS (text messages) Sending SMS messages to an e-mail address The network provider supports this feature. ¤ . . . use to select Messaging New SMS . . . then ¤ Enter address: . . . use to enter the e-mail address at the start of the SMS message ¤...
  • Page 68 The incoming SMS message list contains all the received SMS messages and those SMS messages that could not be sent due to an error. New SMS messages are indicated on all Gigaset handsets by the icon on the display, the flashing Message key and an advisory tone.
  • Page 69 SMS (text messages) Forward SMS to recipient of your choice: ¤ Options Forward Display text in a different character set: ¤ Options Character Set . . . use to select character set Select ( = selected) Saving numbers from SMS text to the directory If a telephone number in the SMS text is recognised, it is automatically highlighted.
  • Page 70 SMS (text messages) SMS service centres When supplied, the access number (062 210 00 0*) for the Swisscom SMS centre is pre-programmed. The number for at least one SMS service centre must be saved in the device to be able to send SMS messages.
  • Page 71 SMS (text messages) SMS to PABXs • The Call Line Identification must be forwarded to the extension of the PABX (CLIP). • If necessary, the access code/outside line code must be prefixed to the number of the SMS service centre (depending on your PABX). To test: Send an SMS to your own number, once with the access code and once without.
  • Page 72 SMS (text messages) SMS troubleshooting Calling Line Identification permanently withheld (CLIR) or Calling Line Identification not activated. Error occurred while sending SMS. Connection to SMS service centre failed, see self-help. Self-help with errors You cannot send messages • You have not requested the CLIP service (Calling Line Identification Presentation). ¤...

  • Page 73: E-Mail Notifications

    E-Mail notifications E-Mail notifications The phone periodically connects to the incoming e-mail server and checks for new messages. An e-mail account is set up with an Internet provider. The incoming e-mail server uses the POP3 protocol. The name of the incoming e-mail server and your personal access data (account name, password) are stored in the phone ( Web configurator).
  • Page 74 E-Mail notifications Messages when establishing a connection The following problems may occur when connecting to the incoming e-mail server. The messages are displayed in the display for a few seconds. Server not accessible • The connection to the incoming e-mail server could not be established: •...
  • Page 75 E-Mail notifications Reading e-mails ¤ . . . use to select Messaging eMail . . . use to select an e-mail Read The subject of the e-mail (maximum 120 characters) and the first Example: few characters of the text (maximum 560 characters) are displayed. eMail Scroll through the message: Subject:...

  • Page 76: Info Centre

    • Via a computer web browser: Enter the address www.gigaset.net . . . Enter the user ID and password on the Gigaset.net website. You can find both on the Web configurator page Settings Info Services. The Gigaset.net website is displayed.
  • Page 77 Info Centre Customising info services Customising information for an info service: ¤ Click the icon that belongs to an info service (e. g. weather) . . . This will open another web page to customise the RSS feeds. The web pages for the individual info services describe which settings can be made. Example "Weather information"...
  • Page 78 Info Centre Can’t display requested page • General error when loading the info service. Login failed. • Registration data has not been correctly entered. Reselect the info service and repeat the login process. Please remember that data is case sensitive. •...
  • Page 79 Copy an entry to the local directory: . . . Use to select hyperlink Accessing info services using quick dial Every info service available on Gigaset.net is assigned a quick dial. Examples: Info service Quick dial Info service Quick dial...
  • Page 80 Selecting information for the screensaver The default setting for the screensaver Info Services is the weather forecast. Changing default setting: • On the PC using your account on the Gigaset.net server ( p. 76) • On the handset using the Info Centre ¤...

  • Page 81: Expanding The Functionality Of The Telephone

    When a Gigaset handset is registered, the base station transfers entries for the following online directories to the local directory on the handset to enable the online directories to be used on the new handset as well.
  • Page 82 Multiple handsets Maximum possible number of handsets registered to the base station (all internal numbers assigned): The handset with the highest internal number is replaced by the new one. If this is not possible, because a conversation is being held on this handset, for example, the message No available internal number is given.

  • Page 83: Repeater

    The registration procedure for a repeater depends on the version of the repeater being used. • Repeater without encryption, e.g. Gigaset repeater prior to Version 2.0 • Repeater with encryption, e.g. Gigaset repeater later than Version 2.0 Further information about the Gigaset repeater can be found in the repeater user guide and at www.gigaset.com.

  • Page 84: Operation With A Pabx

    Press and hold the Registration/paging key on the telephone base station (min. 3 secs) . . . the repeater is automatically registered It is possible to register more than one Gigaset repeater. Repeater with encryption Encryption is activated (default setting).
  • Page 85 Operation with a PABX Setting the flash time ¤ . . . use to select Settings Telephony Recall . . . possible flash times are listed . . . use to select flash time Select ( = selected) Saving an access code (outside line code) Setting the access code (e.g.
  • Page 86 Operation with a PABX ¤ Pause after Recall key: 800 ms ¤ 1600 ms ¤ 3200 ms ¤ Dialling pause (pause after access code): 1 sec ¤ 2 secs ¤ 3 secs ¤ 6 secs To enter dialling pause when dialling: ¤...

  • Page 87: Adjusting The Telephone Settings

    Handset Adjusting the telephone settings Handset Changing the language ¤ . . . use to select Settings Language . . . use select language Select ( = selected) If the handset has been set to an incomprehensible language: ¤ Press the keys slowly one after the other .
  • Page 88 . . . select location with Save The type of info service available to your phone is set on the Internet on the Gigaset.net server. Changing the setting p. 76. If no information is currently available, the digital time (Digital Clock) is displayed instead until information is available again.
  • Page 89 Handset Colour scheme You can choose from a range of colour combinations for the display. ¤ . . . use to select Settings Display Colour Schemes . . . use to select the desired colour scheme Select ( = selected) Display backlight The display backlight always illuminates when the handset is taken out of the base station/ charging cradle or when a key is pressed.
  • Page 90 Handset Changing the earpiece and handsfree volume You can set the volume of the earpiece and speaker at 5 levels independently of each other. During a conversation ¤ Handset Volume . . . use to select volume Save . . . the setting is saved Without saving, the setting is automatically saved after around 3 seconds.
  • Page 91 Handset Ringtone melody Set different ringtones for internal and external calls for every available receive connection of the telephone (Fixed Line, IP1, Gigaset.net) or set the same ringtone for All calls. ¤ . . . use to select Audio Settings...
  • Page 92 Handset There is no battery warning when the baby monitor is switched on. Fast access to numbers and functions Assigning a number to digit keys (quick dial) It is possible to assign a number from the directory to the keys A number has not been assigned to the digit key.
  • Page 93 Handset Assigning display keys / Changing assignments The left display key has a function preset by default, but the key can be re-assigned. ¤ Press and hold the left display key in idle status . . . the list of possible key assignments is opened .

  • Page 94: System

    System System The following settings can be set via the menu on a registered handset or using the Web configurator of the telephone/router. Setting the date and time manually To ensure you have the correct time for incoming calls and to use the alarm clock and calendar, for example, the date and time must be set.
  • Page 95 System Setting the IP address of the base station in LAN Your base station is connected to a router or a PC. An IP address is required in order for the LAN to "recognise" your phone. The IP address can be assigned to the phone automatically (by the router) or manually.
  • Page 96 System Updating the phone firmware The firmware update is downloaded directly from the Internet by default. The relevant web page is preconfigured in your phone. The phone is connected to the Internet (i.e. connected to a router). The phone is in idle status i.e. no calls are being made, there is no internal connection between registered handsets and the menu is not open on any handset.
  • Page 97 System Changing the system PIN Secure the telephone's system settings with a system PIN. You have to enter the system PIN when you register or de-register a handset, change local network settings, perform a firmware update or reset the phone to default settings. Change the telephone's 4-digit system PIN (default setting: 0000): ¤...

  • Page 98: Internet Telephony (Voip)

    Gigaset.net is a VoIP service offered by Gigaset Communications GmbH. All users of a Gigaset VoIP device can make calls over the Internet directly and free of charge to other Gigaset.net users – without setting up an account with a phone provider (provider) and without making any further settings.
  • Page 99 Save Data protection notice The nickname is saved on a central Gigaset server. The nickname appears in the Gigaset.net directory and other users of the Gigaset.net service can call you using this name. By entering your information, you agree for this data to be saved.
  • Page 100 Internet telephony (VoIP) Change default assignment • Using the installation wizard for initial installation ( see Set-up) • Using the Web configurator on a PC: Page Settings Telephony Number Assignment see Web configurator) • Via the handset menu ¤ . . . Use to select Settings Telephony...

  • Page 101: Web Configurator

    • You can connect the phone to the Gigaset cloud in order to receive call notifications on your smartphone •...
  • Page 102 Start your web browser on the PC/tablet In the web browser address field, enter www.gigaset-config.com If you can contact multiple Gigaset devices via your Internet connection: Select device The connection between the PC and the Web configurator is a local connection (LAN connection).
  • Page 103 Web configurator Carry out initial configuration A wizard is available for initial configuration when no VoIP connection (IP account) has been set up. The wizard will help you configure an IP account. The phone offers a range of provider profiles that make it easier to configure an IP account. Each profile contains the most important configuration settings for the provider concerned.
  • Page 104 Web configurator Network IP Configuration Connect phone to local network (LAN)/router. ¤ Settings Network IP Configuration In most cases, special settings are not required to connect the phone to the router/a local network. Your phone is preconfigured for dynamic assignment of the IP address by default (DHCP).
  • Page 105 The Gigaset.net connection is preconfigured in your phone. Your phone is preassigned a Gigaset.net number. You can activate and deactivate the Gigaset.net connection. If the connection is deactivated, the phone will not register with the Gigaset.net service. You are then not available via the Gigaset.net connection.
  • Page 106 You can activate the fixed line network connection on your phone as a fallback connection. If a call attempt fails via VoIP (IP connection or Gigaset.net), an attempt is automatically made (without prompting) to establish a connection via the fixed line network.
  • Page 107 Web configurator Voice quality for VoIP connections Functions to improve the voice quality on VoIP connections (IP or Gigaset.net) are available on the web page: ¤ Settings Telephony Audio The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.
  • Page 108 You can specify the following dialling plans: • Specify a connection for phone numbers (Fixed line, Gigaset.net or IP1 - IP6), which should always be used to dial these phone numbers and therefore also for billing. If you enter just a few digits (e. g. local area, national or mobile network code) any call to a number beginning with these digits will be made via the selected connection.
  • Page 109 You can divert calls to your VoIP connections to any external number (VoIP, fixed line network or mobile number). Call Forwarding takes place via VoIP. You can divert calls to your Gigaset.net number within the Gigaset.net, i. e. to another Gigaset.net number.
  • Page 110 ¤ Settings Messaging Message Notification Call notifications on mobile devices To receive notifications about newly received calls/messages on your phone on a mobile device (e. g. your smartphone), you need to register the phone with Gigaset elements.
  • Page 111 Services. Activate info services for handsets. ¤ Settings Info Services On this page, you will be able to access the Gigaset.net server and view your personal access data. Directories Online Directory Select provider for online directory. You can set the Display of caller’s name option, depending on the provider selected.
  • Page 112 Web configurator Directory Transfer Deleting handset directories and downloading to/from the PC. ¤ Settings Directory Transfer • Save directories on a PC. Entries are stored in vCard format in a vcf file on the PC. You can download these files onto every registered handset. You can also copy directory entries to your PC address book.
  • Page 113 Web configurator Example of an entry in vCard format: BEGIN:VCARD VERSION:2.1 N:Smith;Anna TEL;HOME:1234567890 TEL;WORK:0299123456 TEL;CELL:0175987654321 E-MAIL:anna@musterfrau.de BDAY:2008-12-24T11:00 END:VCARD Management Date and Time Managing the synchronisation of the base with a time server. By default, your phone is configured so that the date/time is transferred from a time server on the Internet. Changes to time server settings via web page: ¤...
  • Page 114 DSL connection. Enabling/disabling the automatic version check When the version check is enabled, the phone checks on a daily basis whether the Gigaset configuration server has a new version of the phone firmware. If the phone is not connected to the Internet at the time when the check is to be performed (e.
  • Page 115 Web configurator Status of the phone ¤ Status Device Information about the phone is displayed: • IP and MAC address for the base • Version of the firmware currently loaded, format: aa.bbb (aabbbxxyyyzz) Phone product variant Firmware version Sub-version yyyzz only significant for the service Example: 42.020 (420200000000 / V42.00) means that version 20 of the firmware is currently loaded on your base.
  • Page 116 Web configurator Menu overview Quick Start Wizard p. 103 Settings Network IP Configuration p. 104 Security p. 104 Telephony Connections p. 105 Audio p. 107 Number Assignment p. 106 Call Divert p. 109 Dialling Plans p. 108 Network mailboxes p. 107 Advanced VoIP Settings p.

  • Page 117: Appendix

    Questions and answers Appendix Questions and answers Possible solutions are available online at www.gigaset.com/service Troubleshooting The phone is not ready for use after initial set-up. • The one-off initialisation phase may take up to 10 minutes. The display is blank.
  • Page 118 Questions and answers The caller's number is not displayed. • Calling Line Identification (CLI) is not enabled for the caller. The caller should ask the network provider to enable Calling Line Identification (CLI). • Calling Line Identification Presentation (CLIP) is not supported or enabled by the network provider. Ask the network provider to enable Caller Line Identification Presentation (CLIP).
  • Page 119 You have not selected a connection that can be used to transfer events to your smartphone. ¥ Once you have registered the phone with Gigaset elements on the Web configurator page Settings – Messaging – Call Notification select connection(s) The name of the participant is not displayed in the events list on your smartphone.
  • Page 120 Operation behind routers with network address translation (NAT) In general, no special telephone or router configuration is required when operating a Gigaset telephone with NAT router. The configuration settings described in this section are only necessary if you encounter one of the following problems.

  • Page 121: Service (Customer Care)

    Please have your proof of purchase ready when calling. Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE mark for which country/countries the equipment has been developed.

  • Page 122: Manufacturer's Advice

    Successful assertion of a warranty claim does not extend the term of the warranty. • Unless there is a warranty event, Gigaset Communications reserves the right to charge the customer for an exchange or repair. Gigaset Communications will inform the customer of this in advance.
  • Page 123 Data protection We at Gigaset take the protection of our customers’ data very seriously. It is precisely for this reason that we are ensuring all our products feature "Privacy by Design" as standard. All information we collect is used to make our products as good as possible.
  • Page 124 Manufacturer's advice Contact with liquid If the device comes into contact with liquid: Disconnect the power supply. Remove the batteries and leave the battery compartment open. Allow the liquid to drain from the device. Pat all parts dry. Place the device in a dry, warm place for at least 72 hours (not in a microwave, oven etc.) with the battery compartment open and the keypad facing down (if applicable).

  • Page 125: Technical Data

    Capacity: 750 mAh Handset operating times/charging times The operating time of your Gigaset depends on the capacity of the battery, its age and the way it is used. (All times are maximum possible times.) Standby time (hours) 320 / 190 * Talktime (hours) Operating time with 1.5 hours of calls per day (hours)
  • Page 126 Technical data Base station power supply 230 V ~/50 Hz Environmental conditions for operation +5 °C to +45 °C; 20% to 75% relative humidity Dialling mode DTMF (tone dialling)/PD (pulse dialling) Pin connections on the telephone jack 1 unused 2 unused 5 unused 6 unused Character charts...

  • Page 127: Display Icons

    Display icons Display icons The following icons are displayed depending on the settings and the operating status of your telephone. Icons in the status bar Icon Meaning Icon Meaning Signal strength (No Radiation off ) Answer machine activated indicator flashes: Answer machine is recording 1% -100% a message or is being operated by white, if Maximum Range on;...
  • Page 128 Display icons Display key icons Icon Meaning Icon Meaning Last number redial Open the directory Delete text Copy number to the directory Divert a call to answer machine Display icons to indicate . . . Icon Meaning Icon Meaning External call Reminder for appointment Reminder for anniversary Internal call...

  • Page 129: Menu Overview

    Menu overview Menu overview Not all functions described in the user guide are available in all countries or from all network providers. Open the main menu: when handset is in idle status press Handset Directory p. 40 p. 37 Call Lists All calls Outgoing calls Accepted calls...
  • Page 130 Menu overview Audio Settings Handset Volume p. 90 Acoustic Profiles Earpiece Profiles p. 90 Handsfree Profiles p. 90 Advisory Tones p. 91 Ringtones (Handset) Volume p. 90 Melodies p. 91 Time Control p. 63 Anon. Calls Silent p. 64 Music on hold p.
  • Page 131 Menu overview ECO DECT Maximum Range p. 62 No Radiation Additional Features Info Centre p. 76 Calendar p. 57 Timer p. 59 Baby Monitor p. 61 One Touch Call p. 24 Missed Alarms p. 58 Select Services Next Call Anonym. p.

  • Page 132: Index

    ......33 Gigaset.net ....... . . 58...
  • Page 133 De-registering (Web configurator) ......47 Gigaset.net Dialling ....... . 26 internal .
  • Page 134 ..... 67 Draft message list (SMS) Gigaset E380A care ..... 84, 86 .
  • Page 135 Index . . . 107 High Definition Sound Performance (HDSP) LAN connection ....... . . 10 Outage Icons Language...
  • Page 136 Register ....110 with Gigaset elements Registering ....102...
  • Page 137 Symbols, see Icons ..46 Searching for participants on Gigaset.net System PIN ..... . . 41 .
  • Page 138 Index ......31 Withheld number ..103 Wizard for quick initial configuration .

  • Page 139: Open Source Software

    The liability of Gigaset Communications GmbH remains unaffected by this. Licence and copyright information Your Gigaset unit includes Open Source software which is subject to the GNU General Public License (GPL) or the GNU Library/Lesser General Public License (LGPL). The corresponding licence conditions can be found below in their original version.
  • Page 140 Open Source Software We protect your rights with a two-step method: (1) we copyright the library, and (2) we offer you this license, which gives you legal permission to copy, distribute and/or modify the library. To protect each distributor, we want to make it very clear that there is no warranty for the free library. Also, if the library is modified by someone else and passed on, the recipients should know that what they have is not the original version, so that the original author's reputation will not be affected by problems that might be introduced by others.
  • Page 141 Open Source Software Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running a program using the Library is not restricted, and output from such a program is covered only if its contents constitute a work based on the Library (independent of the use of the Library in a tool for writing it).
  • Page 142 Open Source Software However, linking a "work that uses the Library" with the Library creates an executable that is a derivative of the Library (because it contains portions of the Library), rather than a "work that uses the library". The executable is therefore covered by this License.
  • Page 143 Open Source Software 8. You may not copy, modify, sublicense, link with, or distribute the Library except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
  • Page 144 Open Source Software AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 16.
  • Page 145 Issued by Gigaset Communications GmbH Frankenstr. 2a, D-46395 Bocholt © Gigaset Communications GmbH 2019 Subject to availability. All rights reserved. Rights of modification reserved. www.gigaset.com...

This manual is also suitable for:

Comfort 5 ip flex seriesComfort 500a ip flexComfort 550a ip flex

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