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8. Help
8.3.5 Copying
Problem
The unit will not make a
copy.
A black line, a white line or
smudge appears on the
copied document.
The printing quality is
poor.
8.3.6 Using an answering machine
Problem
I cannot receive
documents automatically.
I cannot receive voice
messages.
I pressed the remote
access code to access the
answering machine
remotely, but the line was
disconnected.
Callers complain that they
cannot send a document.
72
Cause & Solution
L You cannot make a copy during programming. Make the copy after
programming.
L The document was not fed into the unit properly. Re-insert the
document.
L Recording paper is not installed or the unit has run out of paper.
Install paper (page 19).
L Recording paper is installed in the manual input tray. Remove the
recording paper from the manual input tray.
L The glass or rollers are dirty with correction fluid, etc. Clean them
(page 82, 86). Please do not insert a document before correction
fluid has dried completely.
Original
ABC
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L The remaining toner is low. Replace the toner cartridge (page 75).
L To check the drum life and quality, please print the printer test list
(page 87). If printing quality is still poor, replace the toner cartridge
and drum unit.
L The toner save mode of feature #482 is ON (page 59).
Cause & Solution
L Your greeting message on the answering machine is too long.
Shorten the message. Record a message up to 10 seconds long.
L The answering machine rings too many times. Set to 1 or 2 rings.
L Check if the answering machine is turned ON and connected to the
unit properly (page 38).
L Set the number of rings on the answering machine to 1 or 2.
L The code may include "#" which is used for certain features
provided by telephone companies. Change the code on the
answering machine to another number which does not include "#".
L There is no room left in memory of your answering machine to
record voice messages. See the operating instructions of the
answering machine and erase unnecessary messages.
L You set the answering machine to only give a greeting message.
Copy
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