Palm PRE User Manual page 173

TIP A number of third-party applications (sold separately) are available that let
you synchronise data on your Pre phone with a desktop application. Visit
palm.com/sync-solutions to learn more.
I have an Exchange account at work, but my data is not being
downloaded to my phone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give it
out because they do not want wireless access to their servers), you cannot
synchronise with your Exchange account.
If your company requires you to change your password for accessing your
Exchange account, you must change the password on your phone (see
Change account login settings).
I have entered the settings to sync with Exchange, but I can't
synchronise with my company's Exchange server
Check with your system administrator to find out if a system-wide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server, or the server may be
temporarily overloaded. Try again later, and if the problem persists, contact
your system administrator.
A notification tells me that there is not enough free memory to
synchronise
1 Press Centre to display Card view.
2 Scroll through the cards and note how many applications are open.
3 Close any application you are not using by throwing its card off the top
of the screen.
If the problem persists, see Making room on your phone
suggestions.
A notification tells me that the server could not be reached
Make sure your phone is connected either to the your wireless service
provider network or to a Wi-Fi network (see
If you have a network connection and receive this notification, it means your
phone had to wait too long to connect to the Exchange server. The
connection may have been lost, the server may be temporarily overloaded,
or the server may have encountered an internal error. Check your Exchange
server name and proxy server settings (see
Exchange), and try again later.
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronising a single item. This error can usually
be corrected only by deleting the item that caused the error. If you sync
again to see if the error persists, be aware that items causing this type of
error are skipped and do not show up again.
for other
Icons in the title bar).
Set up email: Microsoft
Chapter 11 : Troubleshooting 173