About This Guide; Who Should Read This Guide; Related Publications - IBM 4820 Planning, Installation And Service Manual

Update November 2005

About this guide

This guide provides information on installing and servicing the IBM 4820 SurePoint
Solution and is organized as follows:
v Chapter 1, "Introducing the IBM 4820 SurePoint Solution," describes all models
v Chapter 2, "Installing the IBM 4820," on page 11 provides the installation steps
v Chapter 3, "Maintaining the IBM 4820," on page 67 describes common
v Chapter 4, "Troubleshooting common problems," provides information on
v Appendix A, "Field-replaceable units" provides the field replaceable unit (FRU)
v Appendix B, "Mounting surface templates" are necessary when installing the
Throughout this guide, the following numeric terms refer to the IBM product name:
4820
4694
4840
4800

Who should read this guide

Personnel responsible for installing, maintaining, and using the IBM 4820 SurePoint
Solution should read this guide. Some chapters provide information that is intended
for trained technical personnel.

Related publications

The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
v IBM 4820 SurePoint Solution: System Reference, SA27-4249
v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005
v IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364
v IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223
v IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254
v IBM SurePOS 300 Series Installation and Service Guide, GA27-4309
v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,
v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329
v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392
© Copyright IBM Corp. 1999, 2005
and available options for the 4820 SurePoint
for the display and the features.
maintenance procedures for all models of the 4820.
resolving common problems.
part numbers for the 4820.
distributed pedestal and the free-standing pedestal.
4820 SurePoint Solution
4694 Point of Sale Terminal
IBM 4840 SurePOS
4840 SurePOS 700 Series
GA27-4328
™
Solution.
™
500 Series
ix