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IBM 4820 System Reference Manual

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4820 SurePoint Solution
System Reference
SA27-4249-05

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  • Page 1 4820 SurePoint Solution System Reference SA27-4249-05...
  • Page 3 4820 SurePoint Solution System Reference SA27-4249-05...
  • Page 4 PO Box 12195 Research Triangle Park, North Carolina, 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Table Of Contents

    . 1-10 Spill resistance . . 1-10 Calling for service . . 1-10 Part 2. IBM 4820 SurePoint Solution Models 42D, 42T, 4FD, 4FT Chapter 2. System specifications and planning information . 2-1 Product summary . . 2-1 Hardware features .
  • Page 6 . 4-2 Using Manual Adjust . . 4-2 Keypad and scan code arrangement . . 4-2 Part 3. IBM 4820 SurePoint Solution Models 46D, 46R, 46T Chapter 5. System specifications and planning information . 5-1 Product summary . . 5-1 Hardware features .
  • Page 7 . 8-1 RS485 pin connector assignments . . 8-1 Power supply pin voltages . . 8-2 Part 4. IBM 4820 SurePoint Solution Models 48D, 48T Chapter 9. System specifications and planning information . 9-1 Product summary . . 9-1 Hardware features .
  • Page 8 Configuring the touch sound . . 14-4 Connector pinouts . . 14-4 USB power voltage . . 14-4 Part 6. IBM 4820 SurePoint Solution Models 10D, 1FR Chapter 15. System specifications and planning information . 15-1 Product summary . . 15-1 Hardware features .
  • Page 9 Part 7. Appendixes Appendix A. Mounting the pedestal . . A-1 Mounting the distributed pedestal . . A-1 Attaching the free-standing pedestal to the counter . A-2 Appendix B. Troubleshooting common problems . . B-1 Appendix C. Mounting surface templates . .
  • Page 10 4820 SurePoint Solution System Reference...

  • Page 11: About This Book

    Part 1, “Introduction” contains Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” which describes all models and available options for the 4820 SurePoint Solution. Part 2, “IBM 4820 SurePoint Solution Models 42D, 42T, 4FD, 4FT” provides information about models 42D, 42T, 4FT, and 4FD.
  • Page 12 IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364 v IBM SurePOS 500 Series Point-of-Sale Terminals: System Reference, SA27-4225 v IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide, GA27-4328 v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329...

  • Page 13: Tell Us What You Think

    If you have any comments about this book: v Visit our home page at www.ibm.com/solutions/retail/store/ and then select the Support button. From there, you can take the link to the Publications Web page where you will find a feedback page for entering comments and sending them to us.
  • Page 14 4820 SurePoint Solution System Reference...

  • Page 15: Figures

    Figures 1-1. 4820 SurePoint Solution with features and available pedestals . . 1-2 1-2. Front view of 4820 . . 1-7 1-3. Rear view of 4820 . . 1-8 1-4. Views of Models 10D and 1FR . . 1-9 2-1.
  • Page 16 4820 SurePoint Solution System Reference...

  • Page 17: Tables

    Tables 1-1. Available 4820 SurePoint Solution models . . 1-1 1-2. 4820 SurePoint Solution models and features . . 1-3 1-3. 4820 SurePoint Solution hardware options . . 1-4 1-4. 4820 SurePoint Solution supported operating systems . . 1-5 1-5.
  • Page 18 4820 SurePoint Solution System Reference...

  • Page 19: Accessibility

    To assist users with color-vision deficiencies, the power LED blinks as well as changes color when in low-power mode. v Displays are driven at 60 Hz to eliminate problems caused by screen flicker. xvii © Copyright IBM Corp. 1999, 2003...
  • Page 20 4820 SurePoint Solution System Reference...

  • Page 21: Summary Of Changes

    This edition adds information about the 4820 SurePoint Solution models 4WT and 4GT. July 2002 This edition contains information about Models 10D and 1FR of the 4820 SurePoint Solution and information. March 2002 This edition contains information about the integrated touch pedestal available for the 4694 Point of Sale terminal.
  • Page 22 4820 SurePoint Solution System Reference...

  • Page 23: Part 1. Introduction

    Part 1. Introduction Chapter 1. Introducing the IBM 4820 SurePoint Solution . 1-1 Summary of models and features . . 1-3 Product advantages . . 1-3 Product summary—12-inch models . . 1-4 Hardware options . . 1-4 Supported operating systems .
  • Page 24 4820 SurePoint Solution System Reference...

  • Page 25: Chapter 1. Introducing The Ibm 4820 Surepoint Solution

    Chapter 1. Introducing the IBM 4820 SurePoint Solution The IBM 4820 SurePoint Solution (see Figure 1-1 on page 1-2) is the next generation of displays, offering full-screen and touch display performance in a single reliable solution. Table 1-1 describes the available models.
  • Page 26 Audio kit 4820 Pointing device Distributed Keypad pedestal Integrated pedestal Free-standing pedestal Figure 1-1. 4820 SurePoint Solution with features and available pedestals 4820 SurePoint Solution System Reference...

  • Page 27: Summary Of Models And Features

    Summary of models and features Table 1-2 summarizes the models and features of the 4820 SurePoint Solution: Table 1-2. 4820 SurePoint Solution models and features Pointing Touch Model Keypad Video² Keylock Touch / Driver Host System Device¹ Technology 4820-42D None...

  • Page 28: Product Summary-12-Inch Models

    International Standards Organization (ISO) 3-track and 2-head MSR, manager’s keylock, pointing device, and audio kit Product summary—12-inch models Table 1-3 summarizes the 4820 SurePoint Solution hardware options. Table 1-6 on page 1-8 describes the supported system software, and Table 1-4 on page 1-5 describes the supported operating systems.

  • Page 29: Supported Operating Systems

    Table 1-3. 4820 SurePoint Solution hardware options (continued) Optional Hardware Description Mounting v Integrated pedestal v Integrated touch pedestal – Short:10 in. (255 mm) – Tall:15 in.(380 mm) v Distributed pedestal – Short: 9.38 in. (240 mm) – Tall: 13.80 in. (352 mm)

  • Page 30: Touch Drivers And Diagnostics

    Table 1-5. Summary by model of touch drivers, calibration/test, and diagnostic diskette Touch 4820 Model Calibration/Test Service/Diagnostic Driver MicroTouch TouchWare 4820 42T/4FD POS Terminal Service diskette MicroTouch TouchWare 4694 Service/Diagnostics diskette 46R, 46T IBM POS 4694 Service/Diagnostics diskette IBM POS Device Diagnostics (POS Suite)

  • Page 31: Front View Of 4820 Surepoint Solution

    Front view of 4820 SurePoint Solution Figure 1-2 is a front view of the 12-inch (models 4xx) 4820 SurePoint Solution, which shows the location of the control buttons. - Brightness + Brightness Power Suspend/Resume Figure 1-2. Front view of 4820...

  • Page 32: Rear View Of 4820 Surepoint Solution

    Rear view of 4820 SurePoint Solution Figure 1-3 is a rear view of the 12-inch (models 4xx) 4820 SurePoint Solution. This view shows the keypad, the locating tabs for the MSR, and the audio kit, connector, and connector cover. Note the location of the manager’s keylock.

  • Page 33: Product Summary-10-Inch Models

    Product summary—10-inch models IBM offers the 10-inch screen size 4820 SurePoint Solution Models 10D and 1FR as lower-cost, more compact alternatives for customers who require display-only function and have limited space available (see Figure 1-4). Compared to CRTs, these models...

  • Page 34: Environmental Requirements

    (84° F) Ensure that the cooling vents are not blocked by papers, signs, or other items. Power usage Table 1-8 lists the power consumption and input voltage values for the 4820 SurePoint Solution. Table 1-8. Power usage values Power consumption (on and...

  • Page 35: Part 2. Ibm 4820 Surepoint Solution Models 42D, 42T, 4Fd, 4Ft

    Part 2. IBM 4820 SurePoint Solution Models 42D, 42T, 4FD, 4FT Chapter 2. System specifications and planning information . 2-1 Product summary . . 2-1 Hardware features . . 2-1 Display . . 2-1 Video interface . 2-1 Input/output (I/O) .
  • Page 36 Models 42D, 42T, 4FD, 4FT 4820 SurePoint Solution System Reference...

  • Page 37: Chapter 2. System Specifications And Planning Information

    This section describes the physical features of the 4820 SurePoint Solution. Display The 4820 SurePoint Solution provides a 12.1 inch TFT SVGA display with 800 x 600 resolution. The display can provide up to 16.7 million colors, subject to host pc limitations.

  • Page 38: Input/Output (I/O)

    RS232 I/O v Pointing device (Model 42T only), mouse Indicators and user controls The 4820 SurePoint Solution provides the following indicators and user controls: v Dual color LED:green power-on indicator; orange backlight dim v Power on and off v Brightness...

  • Page 39: Optional Features

    (ISO) 3- track and the Japanese Unified Cash Card (JUCC) 2-head. Note: Model 4820-42T does not support JUCC. Pointing device (models 42D, 42T) You can connect an IBM PS/2 compatible pointing device to the 6–pin mini DIN connector plug. External keyboard (models 42T and 4FT) The 4820 SurePoint Solution models 42T and 4FT support one PS/2 compatible keyboard for maintenance purposes.

  • Page 40: System Software

    Windows setting requirement When you install the 4820 SurePoint Solution with the Windows operating system, ensure that the display setting is 800 x 600. The 4820 operates at a VGA setting of 640 x 480, but the image is not optimized.

  • Page 41: Chapter 3. Installation And Operating Information

    Solution. IBM recommends that you refer to the IBM 4820 SurePoint Solution Installation and Service Guide for complete instructions. Option installation IBM recommends that you install the options for the 4820 SurePoint Solution in the following order: 1. MSR 2. Keypad (Model 42T only) 3.

  • Page 42: Pedestal Mounting

    Pointing device Pedestal mounting The 4820 SurePoint Solution models 42D, 42T, 4FT, and 4FD can be attached to a free-standing pedestal. Optionally, you can mount the pedestal to the counter. A mounting template is provided for installation of the pedestal (refer to Figure C-2 on page C-2.) See “Mounting the distributed pedestal”...

  • Page 43: Chapter 4. System Diagnostics And Scan Codes

    Chapter 4. System diagnostics and scan codes This section describes the diagnostics. Using the 4820 42T/4FD POS Terminal Service diskette The service diskette is available from the support Web site. Before you begin diagnostics, ensure your connections are as following:...

  • Page 44: Exiting The Osd Menu

    Adjust the screen display position and size To reduce the noise, adjust the Phase and Clock parameters. Keypad and scan code arrangement Figure 4-1 on page 4-3 shows the key arrangement of the keypad and the scan code definitions. 4820 SurePoint Solution System Reference...

  • Page 45: Keypad And Scan Code Arrangement

    Scan code definition F005 F006 F004 F00C F003 F00B F083 F00A F001 F009 F078 F007 BkSP F076 F079 F07B F066 Ctrl F06C F075 F07D F014 F06B F073 F074 F011 F069 F072 F07A F029 F070 F04A F07C F05A Figure 4-1. Keypad and scan code arrangement. Upper code denotes “make” and lower denotes “break”...
  • Page 46 4820 SurePoint Solution System Reference...

  • Page 47: Part 3. Ibm 4820 Surepoint Solution Models 46D, 46R, 46T

    Part 3. IBM 4820 SurePoint Solution Models 46D, 46R, 46T Chapter 5. System specifications and planning information . 5-1 Product summary . . 5-1 Hardware features . . 5-1 Display . . 5-1 Video interface . 5-1 POS input/output (I/O) .
  • Page 48 Models 46D, 46R, 46T 4820 SurePoint Solution System Reference...

  • Page 49: Chapter 5. System Specifications And Planning Information

    This section describes the physical features of the 4820 SurePoint Solution. Display The 4820 SurePoint Solution provides a 12.1 inch TFT SVGA display with 800 x 600 resolution. The display can provide up to 16.7 million colors, subject to host PC limitations.

  • Page 50: Pos Input/Output (I/O)

    POS input/output (I/O) The 4820 SurePoint Solution provides the following Point-of-Sale I/O devices: v Touch screen, key pad, and MSR v RS485 I/O v Pointing device; mouse Indicators and user controls The 4820 SurePoint Solution provides the following indicators: v Dual color LED:green power-on indicator; orange backlight dim or off...

  • Page 51: Transition Diagram

    Japanese Unified Cash Card (JUCC) 2-head. Audio kit The audio kit option is available for all models of the 4820 SurePoint Solution. This kit provides an integrated microphone, and stereo speakers molded into a single unit. This unit replaces the mounting cover.

  • Page 52: System Software

    Windows setting requirement When you install the 4820 SurePoint Solution with the Windows operating system, ensure that the display setting is 800 x 600. The 4820 operates at a VGA setting of 640 x 480, but the image is not optimized.

  • Page 53: Chapter 6. Installation And Operating Information

    2. Keypad and MSR 3. Pointing device 4. Audio kit Note: You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution. Cable connections and routing Figure 6-1 shows the view of the cable connections for the 4820 SurePoint Solution.

  • Page 54: Pedestal Mounting

    Audio cables (when applicable) Pedestal mounting The 4820 SurePoint Solution can be attached to either a distributed, integrated, free-standing, or VESA mounting. However, you must prepare the mounting surface for the installation of the distributed pedestal. See “Mounting the distributed pedestal” on page A-1 for instructions.

  • Page 55: Adjusting The Display

    Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution, models 46D, 46T. Brightness menu Available when you press the minus or plus buttons. OSD menu The on-screen display menu appears when you press the minus and plus buttons simultaneously.
  • Page 56 4820 SurePoint Solution System Reference...

  • Page 57: Chapter 7. System Diagnostics

    To exit the OSD menu, press the minus (−) and plus (+) buttons at the same time. The system saves your values. Exiting through time-out The OSD menu times-out after approximately 20 seconds of inaction. The system does not save the settings. © Copyright IBM Corp. 1999, 2003...

  • Page 58: 4820 Surepoint Solution System Reference

    However, Manual Adjust allows you to: v Decrease the screen noise v Adjust the screen display position and size To reduce the noise, adjust the Phase and Clock parameters. 4820 SurePoint Solution System Reference...

  • Page 59: Chapter 8. Connector Pinouts

    Red (coaxial ) Coaxial (shield) Green (coaxial) Coaxial (shield) Blue (coaxial) Coaxial (shield) White Black Green Yellow Brown Green Orange Purple RS485 pin connector assignments Description Reserved Serial I/O A Serial I/O B Reserved © Copyright IBM Corp. 1999, 2003...

  • Page 60: Power Supply Pin Voltages

    Power supply pin voltages Table 8-2 describes the power supply pin voltages and provides an example of the connector. Table 8-2. Power Supply Pin Voltages Voltage Example +14.5 to +17.0 Ground 4820 SurePoint Solution System Reference...

  • Page 61: Part 4. Ibm 4820 Surepoint Solution Models 48D, 48T

    Part 4. IBM 4820 SurePoint Solution Models 48D, 48T Chapter 9. System specifications and planning information . 9-1 Product summary . . 9-1 Hardware features . . 9-1 Display . . 9-1 Video interface . 9-1 POS input/output (I/O) .
  • Page 62 Models 48D, 48T 4820 SurePoint Solution System Reference...

  • Page 63: Chapter 9. System Specifications And Planning Information

    This section describes the physical features of the 4820 SurePoint Solution. Display The 4820 SurePoint Solution provides a 12.1 inch TFT SVGA display with 800 x 600 resolution. Although limited by the host PC, the display can provide up to 257k colors.

  • Page 64: Pos Input/Output (I/O)

    IRQ settings, and I/O addresses. This feature of USB is referred to as hot swapping, plug and play, hot plugging, or hot insertion. Indicators and user controls The 4820 SurePoint Solution provides the following indicators and user controls: v Dual color LED:green power-on/resume indicator; orange backlight dim (system off) v Power on/Resume...

  • Page 65: Managing The Screen Savers

    Japanese Unified Cash Card (JUCC) 2-head. Audio kit The audio kit option is available for all models of the 4820 SurePoint Solution. This kit provides an integrated microphone, and stereo speakers molded into a single unit. This unit replaces the mounting cover.

  • Page 66: System Software

    Sound Blaster sound card PCI128 or Yamaha sound card WF192XG. System software You can obtain the appropriate software for the 4820 SurePoint Solution from the IBM Retail Store Solutions Web site: www.ibm.com/solutions/retail/store/ (from the store page, click on Support).

  • Page 67: Chapter 10. Installation And Operating Information

    2. Keypad and MSR 3. Pointing device 4. Audio kit Note: You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution. Cable connections and routing Figure 10-1 shows the view of the cable connections for the 4820 SurePoint Solution.

  • Page 68: Adjusting The Display

    USB (Touch/Keypad/MSR) v Pointing device v Audio cables (when applicable) Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution, models 48D and 48T. Brightness controls Pressing the plus or the minus keys adjusts the screen brightness.

  • Page 69: Chapter 11. System Diagnostics And Pinout Connections

    Chapter 11. System diagnostics and pinout connections The 4820 SurePoint Solution models 48D and 48T connect through USB and to the IBM SurePOS 700 Series system unit. This section describes diagnostic information and pinout connections for models 48D and 48T.

  • Page 70: Touchscreen Properties Dialog Box

    Hold your finger as still as possible after you reach the calibration point. Do not use any swinging motion during lift-off. 11-2 4820 SurePoint Solution System Reference...

  • Page 71: Customizing The Touch Response Mode

    1. Allow the 4820 SurePoint Solution to warm-up at least one-half hour before you begin calibration. 2. Open the Touchscreen Properties dialog box. Select the Calibrate tab. 3. Click Calibrate. A calibration target appears in the lower left corner of the screen.

  • Page 72: Selecting A Touch Mode

    – Beep on touchdown produces a beep when you touch the screen – Beep on lift-off produces a beep when you lift your finger off the screen. – Beep off produces no sound when you touch the screen. This is the default setting. 11-4 4820 SurePoint Solution System Reference...

  • Page 73: Connector Pinouts

    Connector pinouts This section describes the connector pinouts. USB power voltage The powered USB cable should provide approximately 12 volts DC to the 4820 SurePoint Solution. Table 11-3 describes the pins and provides an example of the USB cable. Table 11-3. USB Power and Voltage...
  • Page 74 11-6 4820 SurePoint Solution System Reference...

  • Page 75: Part 5. Ibm 4820 Surepoint Solution Models 4Wt, 4Gt

    Part 5. IBM 4820 SurePoint Solution Models 4WT, 4GT Chapter 12. System specifications and planning information . 12-1 Product summary . . 12-1 Hardware features . . 12-1 Display . . 12-1 Video interface . . 12-2 POS input/output (I/O) .
  • Page 76 Models 4WT, 4GT 4820 SurePoint Solution System Reference...

  • Page 77: Chapter 12. System Specifications And Planning Information

    This section describes the physical features of the 4820 SurePoint Solution. Display The 4820 SurePoint Solution provides a 12.1 inch TFT SVGA display with 800 x 600 resolution. Although limited by the host PC, the display can provide up to 257k colors.

  • Page 78: Video Interface

    Video interface The 4820 SurePoint Solution model 4WT, 4GT provides an analog interface. POS input/output (I/O) The 4820 SurePoint Solution provides the following Point-of-Sale I/O devices: v Touch screen, key pad, and MSR v USB I/O v Pointing device; mouse...

  • Page 79: Managing The Screen Savers

    For Touch + I/O models only, an optional 32-key keypad is available with either an ISO 3 track MSR or JUCC MSR. Manager’s keylock For Touch + I/O models only, the 4820 SurePoint Solution allows for an optional two-position manager’s keylock. 12-3...

  • Page 80: Magnetic Stripe Reader (Msr)

    Japanese Unified Cash Card (JUCC) 2-head Audio kit The audio kit option is available for all models of the 4820 SurePoint Solution. This kit provides an integrated microphone, and stereo speakers molded into a single unit. This unit replaces the mounting cover.

  • Page 81: Chapter 13. Installation And Operating Information

    2. Keypad and MSR 3. Pointing device 4. Audio kit Note: You can attach either the MSR or the keypad with MSR to the 4820 SurePoint Solution. Cable connections and routing Figure 13-1 shows the view of the cable connections for the 4820 SurePoint Solution.

  • Page 82: Adjusting The Display

    USB (Touch/Keypad/MSR) v Pointing device v Audio cables (when applicable) Adjusting the display This section summarizes the methods of adjusting the 4820 SurePoint Solution, models 4WT, 4GT. Brightness controls Pressing the plus or the minus keys adjusts the screen brightness.

  • Page 83: Chapter 14. System Diagnostics And Pinout Connections

    Chapter 14. System diagnostics and pinout connections The 4820 SurePoint Solution models 4WT and 4GT connect through USB to the IBM Point of Sale system unit. This section describes diagnostic information and pinout connections for models 4WT and 4GT. Using the MicroTouch TouchWare This section describes how to calibrate the touchscreen and customize the touch response.

  • Page 84: Touchscreen Properties Dialog Box

    Do not use any lateral motion during lift-off. 1. Allow the 4820 SurePoint Solution to warm-up at least one-half hour before you begin calibration. 2. Open the Touchscreen Properties dialog box. Select the Calibrate tab.

  • Page 85: Customizing The Touch Response Mode

    b. Drag your finger across the screen. Check that the cursor accurately follows your movements. c. Touch each corner and along each edge of the screen. Check that the cursor reaches the full image area and that you can touch and activate all icons and menus across the entire screen 9.

  • Page 86: Selecting A Touch Mode

    Connector pinouts This section describes the connector pinouts. USB power voltage The powered USB cable should provide approximately 12 volts DC to the 4820 SurePoint Solution. Table 14-3 on page 14-5 describes the pins and provides an 14-4 4820 SurePoint Solution System Reference...

  • Page 87: Usb Power And Voltage

    example of the USB cable. Table 14-3. USB power and voltage DC Voltage Example 4.75 to 5.25 V Pin 4 2, 3 Data Pin 5 Pin 6 4, 5 Ground Pin 3 Pin 2 10.8 to 12.6 V Pin 1 14-5 Chapter 14.
  • Page 88 14-6 4820 SurePoint Solution System Reference...

  • Page 89: Part 6. Ibm 4820 Surepoint Solution Models 10D, 1Fr

    Part 6. IBM 4820 SurePoint Solution Models 10D, 1FR Chapter 15. System specifications and planning information . 15-1 Product summary . . 15-1 Hardware features . . 15-1 Display . . 15-1 Video interface . . 15-1 Supported video modes .
  • Page 90 Models 10D, 1FR 4820 SurePoint Solution System Reference...

  • Page 91: Chapter 15. System Specifications And Planning Information

    This section describes the physical features of the 4820 SurePoint Solution. Display The 4820 SurePoint Solution provides a 10.1 inch TFT SVGA display with 800 x 600 resolution. The display can provide up to 16.7 million colors, subject to host PC limitations.

  • Page 92: Supported Video Modes

    800x600 46.88 49.5 37 to 88 Indicators and user controls The 4820 SurePoint Solution provides the following user controls: v Power on/Resume v Brightness External ports The 4820 SurePoint Solution provides the following external ports: v Video: 15-pin D-shell style connector...

  • Page 93: Chapter 16. Installation And Operating Information

    Adjusting the display image Figure 16-1 on page 16-2 shows how to automatically adjust your display for Models 10D and 1FR of the 4820 SurePoint Solution. If you do not obtain the desired results with these procedures, use the manual adjustments.

  • Page 94: Other Methods To Adjust The Display

    Figure 16-1. Pictorial view display adjustments Other methods to adjust the display Other methods to adjust the 4820 SurePoint Solution display are as follows: Brightness menu Available when you press the minus or plus buttons. 16-2 4820 SurePoint Solution System Reference...
  • Page 95 OSD menu The on-screen display (OSD) menu appears when you press the minus and plus buttons simultaneously. For additional information, see “Using the OSD menu” on page 7-1. 16-3 Chapter 16. Installation and operating information...
  • Page 96 16-4 4820 SurePoint Solution System Reference...
  • Page 97 Part 7. Appendixes © Copyright IBM Corp. 1999, 2003...
  • Page 98 4820 SurePoint Solution System Reference...

  • Page 99: Appendix A. Mounting The Pedestal

    1. Using the template provided on Appendix C, “Mounting surface templates,” on page C-1 mark the screw hole locations for drilling through the counter. Use a 8 mm or 5/16 inch bit to drill the four screw holes. © Copyright IBM Corp. 1999, 2003...

  • Page 100: Attaching The Free-Standing Pedestal To The Counter

    Attaching the free-standing pedestal to the counter Follow these steps to mount the 4820 SurePoint Solution to your counter. 1. Using the template (see Figure C-2 on page C-2) as a guide, mark the screw hole locations for drilling through the counter.

  • Page 101: Appendix B. Troubleshooting Common Problems

    If the voltages are correct at the system unit port and wrong at the cable, replace the cable. v Check that the powered USB cable is properly connected to the 4820 SurePoint Solution. v Replace unit. Power LED orange (amber) v Standby mode.
  • Page 102 Note: The sensor can only detect fingers. Do not use pens or pencils on the touch display. v Check to ensure that the keypad/MSR/touch cable is correctly attached to the 4820 display and to the 4694 system. v Run the service diagnostic diskette.
  • Page 103 Resolution Blurred display data v Ensure that the video mode is set to 800 x 600. v For models 46D, 46T, run the 4820 Video Quality Test Pattern. v Check if touchscreen or protective screen is dirty. v Check the cable connections, and replace the cables, if necessary.
  • Page 104 Make sure the MSR is securely attached to the display. v Run the MSR test using the service diskette. v Replace the MSR. v For models 48D, 48T, refer to the IBM POS Device Diagnostics, which came with the POSS for Windows installation. Keypad malfunctioning v Check that the cable is securely connected.
  • Page 105 Change to a supported model. No Video/DPMS Communication is not yet established between the host unit and the 4820. Ensure that the 4694 system unit is powered on. Check the video cabling between the 4820 display and the 4694 system unit.
  • Page 106 Troubleshooting common problems 4820 SurePoint Solution System Reference...

  • Page 107: Distributed Pedestal Mounting Template

    Use the template in Figure C-1 as a guide for mounting the distributed pedestal assembly. 8 mm (5/16 in.) diameter 62 mm 22 mm (7/8 in.) (2.44 in.) diameter 35 mm (1.37 in.) 20 mm (.80 in.) Figure C-1. Distributed pedestal mounting template © Copyright IBM Corp. 1999, 2003...

  • Page 108: Free-Standing Pedestal Mounting Template

    Diameter=12 mm (0.47 in.) 75.3 mm (2.96 in.) Diameter=7.2 mm (0.28 in.) Back Figure C-2. Free-standing pedestal mounting template Mounting dimensions—Models 10D, 1FR Figure C-3 on page C-3 is provided for mounting Models 10D and 1FR. 4820 SurePoint Solution System Reference...

  • Page 109: Appendix C. Mounting Surface Templates

    Figure C-3. Mounting dimensions Appendix C. Mounting surface templates...
  • Page 110 4820 SurePoint Solution System Reference...

  • Page 111: Appendix D. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

  • Page 112: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 113: Germany

    In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern.″ Anmerkung: Um die Einhaltung des EMVG sicherzustellen, sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia / New Zealand Attention: This is a Class A product.

  • Page 114: Japanese Voluntary Control Council For Interference (Vcci) Statement

    Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find this is not suitable for your use, you may exchange it for a non-business purpose one. Taiwanese class A warning statement 4820 SurePoint Solution System Reference...

  • Page 115: Chinese Class A Warning Statement

    Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Electrostatic discharge (ESD) Attention: ESD damage can occur when there is a difference in charge between the part, the product, and the service person.

  • Page 116: Trademarks

    Trademarks IBM is a trademark of the IBM Corporation in the United States or other countries or both. Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks or registered trademarks of Microsoft Corporation. Pentium, MMX, ProShare, LANDesk and ActionMedia are trademarks or registered trademarks of Intel Corporation in the U.S.
  • Page 117 Index Numerics disability xvii display 4820 42T/4FD POS Terminal Services 4-1 blank B-2 4820 SurePoint Solution blurred data B-3 connections 1-8 noisy B-3 environemental requirements 1-10 not responding to touch B-2 front view 1-7 vertical bars B-3 introduction and product advantages 1-1...
  • Page 118 A-2 noisy display B-3 template, distributed pedestal A-2 NOVRAM error, message 11-2, 14-2 test pattern, 4820 video quality 3-2 time-out, exiting through 4-2, 7-1 touch display OSD menu 3-2, 6-3, 16-3 not responding to touch B-2 auto adjust 4-1, 7-1...

  • Page 119: Index

    vertical bars B-3 voltage, USB power 11-5, 14-4 warranty information 1-10 Index...
  • Page 120 4820 SurePoint Solution System Reference...
  • Page 121 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
  • Page 122 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA27-4249-05 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
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