Using The Recovery Cd; Resetting The Recovery Password In The Microsoft Iscsi Initiator - US Robotics USR8700 User Manual

If desired, you can save the file in a different location.
Once the file has been created, you can send it to Technical Support.

Using the Recovery CD

To create a diagnostic file using the recovery CD:
1. Insert the recovery CD into the computer's CD-ROM drive and press Alt+F2.
2. At the command line, enter the following command and then press Enter:
xray
3. When prompted, enter your e-mail address and press Enter.
This ensures that your e-mail address is saved as part of the diagnostic file in case Technical Support
needs to contact you.
4. When prompted, insert a formatted floppy disk into the computer's floppy disk drive or attach a USB
disk and press Enter.
5. Select the media where you want to save the diagnostic file and press Enter.
The screen indicates whether the process succeeded or failed.
Once the file has been created, you can copy it from the floppy disk or USB disk to another operational
computer and send it to Technical Support.
6. To return to the recovery CD menu, press Alt+F1.
For information about using the recovery CD to restore data, refer to
Partition" on page 116.
Resetting the Recovery Password in the Microsoft iSCSI
Initiator
The recovery password used by the recovery CD and for booting remotely is actually the Microsoft iSCSI
Initiator CHAP secret. When you protect a disk or change the recovery password using DiskSafe Express,
the Microsoft iSCSI Initiator is configured automatically.
If you forget this password, you can reset it on the storage system. However, if you do this when your
system is down (that is, while you are booting from the recovery CD or booting remotely), the recovery
password in your Microsoft iSCSI Initiator will not match the recovery password on the storage system. As
a result, when you recover your system disk using the recovery CD and then boot from the local disk, you
will not be able to connect to the storage system. Likewise, when you boot remotely, you will not be able to
recover your disks at all.
You will not be able to recover your disks if you change the recovery password between backups using
DiskSafe Express and then remotely boot from one of the earlier backups. The recovery password in the
Serial ATA 4-Drive NAS
User Guide
"Recovering a System Disk or
Troubleshooting - 145