After Sales Service
Before contacting the Customer Care Centre,
clarify that you cannot resolve the problem yourself based on the
descriptions given in the "Troubleshooting guide".
1. Turn the apparatus off and restart it to see if the fault is
If after carrying out the above checks, the fault persists, contact
your Customer Care Centre.
• a short description of the fault
• the precise type and model of the hob
• the service number (the number after the word Service on
the date plate), located under the hob. The service number
can also be found in the warranty booklet
• your full address
• your telephone number.
Note: failure to comply with these instructions could
seriously compromise the safety and quality of the hob.