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After-sales service
Before contacting our after-sales service
1. See if you can solve the problem yourself by referring to the "Troubleshooting" section.
2. Switch the hob off and on again to see if the problem persists.
If the fault persists after you have carried out the checks listed above, contact your nearest after-
sales service.
Always provide:
• A brief description of the fault
• The type of product and the exact model
• The service number (the number after the word "Service" on the rating plate) on the underside of the
appliance (on the metal plate). The service number is also given in the warranty booklet.
• Your full address
• Your telephone number and area code
If repairs are required, please contact an authorised after-sales service (to guarantee that original spare
parts will be used and that repairs will be carried out correctly). Replacement parts are available for 10
years.
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