Accessing 3Com Support Databases; Knowledgebase; Nic Help System; Release Notes And Frequently Asked Questions - 3Com 3C905CX User Manual

6 Troubleshooting the NIC

Accessing 3Com Support Databases

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3 Click 3Com Connection Assistant.
4 Click Install 3Com Connection Assistant.
5 Follow the prompts on the screen.
A 3Com Connection Assistant icon appears on your Windows desktop. Double-click
the icon to start the program. For help on using the 3Com Connection Assistant, refer
to the online help included with the software.
In addition to the 3Com support databases listed in this section, refer to the README.TXT
and the Help text files located in the HELP directory on the EtherCD for troubleshooting
information.

Knowledgebase

To access a database of technical information that can help you diagnose and solve NIC
installation, configuration and upgrade problems, go to:
http://knowledgebase.3com.com

NIC Help System

To access the 3Com NIC Help system:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are installed.
See "Installing the 3Com NIC Diagnostics Program" on page 23 for instructions.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Select 3Com NIC Doctor Help.
The main Help screen appears.
5 Click Help Topics to display a list of Help topics or click Find to search for a Help topic.

Release Notes and Frequently Asked Questions

To access release notes and frequently asked questions about the NIC:
1 Make sure that the NIC, its driver, and the 3Com NIC Diagnostics program are installed.
See "Installing the 3Com NIC Diagnostics Program" on page 23 for instructions.
2 Open the Windows Start menu.
3 Select Programs, and then 3Com NIC Utilities.
4 Click 3Com NIC Doctor.
The 3Com NIC Diagnostics General screen appears.
5 Click the Support tab.
The Support screen appears.