Operator Panel Error Messages - Rimage DLN5200 User Manual

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Operator panel error messages

These messages may display on the operator panel.
CLAMP FAILURE – The Everest printer tried to clamp a disc but it failed. Check the alignment of
the printer to the gripper fingers. Refer to Aligning the Everest printer on page 12. Also, check the
discs to ensure they are not warped.
SYSTEM PAUSED CHECK DOOR/BIN – The Rimage DLN5200/DL5200 stopped all movement
because the door is open.
NO PRINTER DETECTED – The printer serial cable is not connected to the autoloader, or the
printer has no power. Check the cabling and the mode switch setting. The mode switch must be
set to 1.
NO DISPENSER DETECTED – The dispenser (the mechanism that contains the output trays,
transfer slides, and dispenser circuit board) was not detected. Check the cable connection to the
dispenser circuit board or the connection to the internal circuit board.
OUTPUT TRAY X OUTPUT FAIL – A disc was dropped into the X output tray and the tray sensor
detected that the disc did not slide past the tray sensor. This stops the autoloader from further
movement.
SUPPLY BIN NO MEDIA – The supply bin is empty. If the supply bin is not empty, perform
diagnostic 3 to recalibrate the lift arm positioning.
Everest printer errors
Error messages from the Everest printer that may display on the Rimage DLN5200/DL5200
operator panel include:
EVEREST PRINTER #1 NOT LOCKED – Open the Everest printer cover and close latch 1.
EVEREST PRINTER #2 NOT LOCKED – Open the Everest printer cover and close latch 2.
EVEREST PRINTER #3 NOT LOCKED – Open the Everest printer cover and close latch 3.
EVEREST PRINTER CLAMPING FAILURE – Ensure that the printer is aligned. Refer to Aligning
the Everest printer on page 12. Also, check the discs to ensure they are not warped.
EVEREST PRINTER CLOSING ERROR – The printer drawer could not close. Check the printer
alignment and ensure that the printer drawer is not obstructed.
EVEREST PRINTER COVER OPEN – Close the Everest printer cover.
EVEREST PRINTER DATA ERROR – The label file may be corrupt or the label file was built by
the wrong printer driver. Check the selected printer driver, rebuild the label, and try again.
EVEREST PRINT DRAWER ENCODER – Remove the shipping screw. If the shipping screw is
removed and you continue to receive this error, contact Rimage support.
EVEREST PRINTER HALOGEN LAMP OUT – The halogen lamp in the Everest printer must be
replaced.
EVEREST PRINTER INK RIBBON GONE – The print ribbon is not installed. Install a print ribbon.
EVEREST PRINTER INK RIBBON SENSR – Clean the print ribbon sensor or contact Rimage
support.
EVEREST PRINTER LOWER P.H. ERROR – Contact Rimage support.
EVEREST PRINTER NO MEDIA – The lift arm could not pick a disc from the printer tray. There is
no disc on the print pad or the printer is not aligned to the gripper fingers. The gripper solenoid
may not be working or may need adjustment.
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