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Contact
In case you need to return a product or request support, follow the procedure below:
Procedure
CHAUVET®
World Headquarters
CHAUVET®
Contact
General Information
Information
Technical Support
World Wide Web
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our website for contact details.
Returning
Call the corresponding CHAUVET® Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
Products to
provide the model number, serial number, and a brief description of the cause for the
CHAUVET®
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper FedEx packing or double-
boxing are recommended packaging methods.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Page 26 of 28
If you live in the U.S., contact CHAUVET® World Headquarters (see below).
If you live in the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your
distributor of record. Refer to our website for contact details of distributors outside
the U.S., United Kingdom, or Ireland.
Address:
5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 929-1115
Fax:
(954) 929-5560
Toll free:
(800) 762-1084
Voice:
(954) 929-1115 (Press 4)
Fax:
(954) 756-8015
Email:
tech@chauvetlighting.com
www.chauvetlighting.com
Your name
Your address
Your phone number
The RMA number
A brief description of the problem
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
Freedom™ series User Manual (Rev. 06)
Unit 1C
NG16 6NT
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