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General Troubleshooting
Symptom
Excessive load on the circuit
Circuit breaker or fuse
keeps blowing
Short circuit along the power lines
No energy on power outlet
Loose or damaged power cord
Product does not
power up
Blown fuse
Internal problem
Wrong starting address on the product
Wrong DMX personality on the product
Product does not
respond to DMX
Wrong polarity setting on the DMX
controller
Loose or damaged DMX cable
Internal problem
Signal cables are not DMX compatible
Interference with AC or radio signals
DMX cable too long
Intermittent DMX
Problems
Too many products connected
Terminator not connected
If you still experience problems after trying the above solutions, contact
CHAUVET® Technical Support.
Freedom™ series User Manual (Rev. 06)
Possible Cause
Possible Action
Make sure that the total load does not
exceed 80% of the breaker or fuse nominal
current
Check the power lines and power cords
Check power outlet
Change to another outlet
Check the power cord
Replace blown fuse with a good one of the
same type and rating
Send product for repair
Set the correct starting address on the
product
Use the right fader(s) on the controller
Set the correct DMX product's personality
Assign the faders accordingly
Change the signal polarity on the controller
Check the DMX cable before the faulty unit
Send product for repair
Replace non-DMX cables with true DMX
cables
Keep DMX cables away from AC wires or
radio equipment
Install an optically coupled DMX amplifier
right before the product with intermittent
problems
Install an optically coupled DMX amplifier
after unit #32
Install a terminator, as indicated in the DMX
Primer section
Page 25 of 28
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