Canon MG8100 series On-Screen Manual page 1018

Advanced Guide > Problems with Scanning/Printing Film > Cannot Scan Film
Troubleshooting >
S921
Cannot Scan Film
Check 1: Make sure that the FAU (Film Adapter Unit) Protective Sheet is
removed from the Document Cover.
Check 2: Make sure that the Film Guide is placed correctly on the Platen.
Check 3: Make sure that the calibration slot is not blocked.
Do not block the calibration slot on the Film Guide with film or other items.
Check 4: Make sure that the Document Cover is closed properly.
Check 5: The machine may be locked.
Close the running software program. Slide the Scanner Lock Switch to the release position ( ), then
restart the machine.
Check 6: Make sure that ScanGear (scanner driver) is set for scanning film.
In ScanGear, set Select Source on the Basic Mode tab to Negative Film(Color) or Positive Film(Color), or
set Select Source on the Advanced Mode tab to Negative Film(Color), Positive Film(Color), Monochrome
Negative Film or Monochrome Positive Film.
Check 7: In MP Navigator EX, select the machine on the General tab of the
Preferences dialog box and click OK.
Check 8: In the dialog box that opens by clicking an icon in the One-click
Mode screen of MP Navigator EX, set Document Type to film, then click
Apply.
Check 9: Set the appropriate output resolution and scan again.
If the computer has stopped operating, restart it and scan again.
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