Trouble Shooting - Beam PotsDOCK Extreme Installation & User Manual

Trouble Shooting

This chapter provides information to help you troubleshoot problems you may
encounter while running the PotsDOCK.
Q1 The Extreme handset is docked into the PotsDOCK, but the Extreme handset is not
turned on and the PotsDOCK doesn't seem to have power.
A Press the Ring button and you should hear a tone. (if volume buttons are at low Silent mode)
If not, the PotsDOCK is either not being powered up or is in the SLEEP mode.
Make sure the Extreme is docked correctly. Refer to the section "Docking & Undocking
Extreme Handset" for more details.
Disconnect the power cable and check if there is voltage on the power cable.
Make sure that the power cable is connected properly to the 4-way Microfit connector
on the PotsDOCK cable loom. It is possible to plug the power cable into the Microfit
connector in the wrong way by force.
If applicable, check the position of the vehicle ignition or accessory output. It should be in
the ON position. Otherwise, the PotsDOCK may be in the SLEEP mode.
Q2 The Extreme handset is docked into the PotsDOCK, but it fails to register with the
Iridium network.
A Check the Iridium antenna connector on the cable loom is properly connected to the
external antenna.
Check the external antenna is installed properly with clear sky view. Refer to the
"Assuring Quality of Iridium Service" section for more details.
Check if there is a valid SIM card in the Extreme handset. Remove the Extreme handset
from the PotsDOCK and test it on its own.
Make sure the Extreme is docked correctly. Refer to the section "Docking & Undocking
Extreme Handset" for more details.
Q3 The Extreme handset in the PotsDOCK keeps re-booting about every 20 minutes.
A Please check if the Extreme handset is registered with the Iridium network. If the
PotsDOCK detects that the Extreme handset is not registered with the network, it will try
to re-boot the Extreme handset every 20 minutes by default. Refer to the question 2 to fix
the registration issue.
Q4 The Extreme handset is docked into the PotsDOCK. It keeps being turned on and off
by the PotsDOCK then eventually turns off and stays off. All LEDs flash orange slowly
(3 LEDs at a time).
A This is generally caused by a very flat Extreme battery or bad contacts between the Extreme
bottom connector and the PotsDOCK base connector. It indicates that the PotsDOCK has
trouble communicating with the Extreme handset. Please try the following methods to
recovery.
The PotsDOCK is actually in the CHARGE only mode charging the Extreme handset battery.
If this is caused by a flat battery, the PotsDOCK will automatically recover in either 1 minute
or 10 minutes.
If the battery is not flat, please remove the Extreme handset from the PotsDOCK and clean
its bottom connector. Also check the PotsDOCK base connector and make sure there are no
damaged pins on this connector. Re-dock the Extreme into the PotsDOCK.
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