Trouble Shooting - Beam iridium IntelliDOCK 9555 Installation & User Manual

Trouble Shooting

This chapter provides information to help you troubleshoot problems you
may encounter while running the IntelliDOCK.
Q No power on IntelliDOCK
A Check power is connected to the interface unit.
If applicable, check the vehicle ignition is in ACC or IGN or ON position.
Ensure the Connector cable to the IntelliDOCK is firmly fitted
Check all the connection cables to and from the IntelliDOCK.
Q 9555 handset fails to register with the Iridium service after 60 sec-
onds
A Check the antenna cable is connected to the antenna.
Check the antenna cable is connected securely to the IntelliDOCK.
Ensure SIM is inserted in handset.
Remove the handset from the cradle and test 9555 handheld on its own.
Q I am unable to make a call / unable to register on the network
A
Check that the antenna cable is connected correctly to the IntelliDOCK.
Check the phone has power.
Check the phone is registered on the network.
Check that the 9555 handset is correctly seated in the IntelliDOCK cradle.
Try powering the cradle on and off again whilst 9555 is in the cradle connected.
Attempt to make a call outside of the cradle using the 9555 in handheld mode.
Q The phone will not operate in handheld or in-vehicle mode
A Check your SIM is inserted correctly in the handset.
Check your battery is charged.
Refer to your service provider.
Q There is a lot of background noise on the call
A Check the signal strength and that you have 5 bars to make a quality call.
Test on another call.
Q Dropped calls
A
Due to a satellite network when you are in motion the satellite signal may
become obstructed (such as buildings, bridges, tunnels, larger vehicles).
Check the antenna connection.
Ensure the antenna cable has not been damaged.
Ensure that only approved antenna cable has been used.
Refer to Antenna Install Guide on Beam website support.
Q Poor voice quality
A
Ensure the signal strength is at 4-5 bars on the handheld terminal.
Check your location and for interference.
Satellite network have a slight delay in the call.
Q Battery not charging on the cradle
A
Ensure the ambient temperature is within the specifications for charging the
battery.
Allow up to 100 seconds before charging begins.
Q Phone powers off once the ignition is switched off or the key is
removed after 20 minutes.
A This is normal operation; however connecting the ACC cable to a con-
stant power source on the vehicle will rectify this, if such an operation
scenario is required.
Q Party B cannot hear your voice
A Privacy Handset must be docked in its cup when not in use.
Check that the IntelliDOCK is not in mute or privacy mode.
Check the signal strength on the handset.
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