Supertrak Sx6000 Bios Error Messages; Installation & Runtime Problems - Promise Technology SuperTrak SX6000 User Manual

SuperTrak SX6000™ User Manual

SuperTrak SX6000 BIOS Error Messages

On boot-up, the SuperTrak SX6000 BIOS will initialize. Should an error be detected, the
following messages will appear on screen and the boot-up process halted.
Message: No Array is defined...
Cause: Either no drives are detected, or the drives detected are not assigned
to an array. The SuperTrak SX6000 BIOS only provides int 13h
support for defined arrays. If there are no drives detected, or the
detected drives are not assigned to an array, then the BIOS has
nothing to support for int 13h. You must use the SuperBuild utility to
define an array using drives attached to the SuperTrak SX6000.
Message: Problem is detected with Array: X
Cause: There is a critical or offline array. A fault tolerant array will require one
of the drives to be replaced (if a hot spare has not already been
invoked). A non-fault tolerant array will be pulled completely offline,
and is no longer accessible.
Installation & Runtime Problems
This segment covers certain problems that may be encountered during SuperTrak
SX6000 installation, configuration and run-time.
Event: SuperTrak SX6000 BIOS does not show up.
Cause: Being fully PnP compatible, the SuperTrak SX6000 controller card
offers no means of overriding the assigned memory address at which
the BIOS will appear. It is entirely dependent upon the system BIOS
being able to properly allocate a memory address resource for it.
Make sure that your system PnP/PCI configuration allows for the
BIOS to have a memory address between 640K and 1MB (more
specifically, anywhere from 0xC8000 to 0xE8000, a total of 64KB). If
your system BIOS supports ROM shadowing, you can disable ROM
shadowing for a particular address at which the SuperTrak SX6000
BIOS will then load.
Event: No LEDs on card light up.
Cause: The SuperTrak SX6000 card is not connecting with the computer.
Make sure the card is fully seated in the PCI slot and that the data
cable ground straps are properly secured.
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Chapter 5