Polycom SoundPoint IP 650 User Manual
Full-duplex, hands-free sip desktop phone
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Summary of Contents for Polycom SoundPoint IP 650
- Page 1 User Guide for the Polycom® SoundPoint IP® 650 Phone SIP 3.2 July 2009 1725-12648-001 Rev. E...
- Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: About This Guide
This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 650 phone. As well, be sure to read the Parts List... - Page 4 User Guide for the SoundPoint IP 650 Desktop Phone...
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Page 5: Table Of Contents
Contents About This Guide ....... . . iii Changes to This Guide ........–iii 1 Getting Started with Your Phone . - Page 6 User Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts ......... . . 2–13 Editing Contacts .
- Page 7 Index ........Index–1 End-User License Agreement for Polycom® Software...
- Page 8 User Guide for the SoundPoint IP 650 Desktop Phone viii...
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Page 9: Getting Started With Your Phone
Polycom ® HD™ Voice technology. When equipped with up to three SoundPoint IP Backlit Expansion Modules, the SoundPoint IP 650 delivers the advanced call handling capabilities of a high-performance attendant console. This chapter contains: • Parts List •... -
Page 10: Parts List
User Guide for the SoundPoint IP 650 Desktop Phone Parts List The following components are included in your SoundPoint IP 650 package: • Polycom SoundPoint IP 650 phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ... -
Page 11: Assembling Your Phone
Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Phone This section describes how to assemble your SoundPoint IP 650 phone: • Connect network and power source •... - Page 12 3. Connect the country-specific AC cord to the power adapter. Power PC Connection Adapter (optional) (24V DC) Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...
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Page 13: Connecting The Handset And Optional Headset
Getting Started with Your Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset... -
Page 14: Attaching The Base
“Technical Bulletin 37477: Headset Compatibility List”. Attaching the Base The phone base can be attached to the SoundPoint IP 650 in one of two ways: • As a desk mount • As a wall mount... - Page 15 Getting Started with Your Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3.
- Page 16 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). The wall mount is not included in SoundPoint IP 650 package. Contact your system Note administrator if you require one.
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Page 17: Registering Your Phone
Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, refer to “Quick Tip 44011: Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX Phones” at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html... - Page 18 User Guide for the SoundPoint IP 650 Desktop Phone The features of your SoundPoint IP 650 phone are: Item Description Message Waiting Alert for voice and text (instant) Indicator messages. Arrow Keys Scroll through displayed information. Select a field of displayed data.
- Page 19 Getting Started with Your Phone Item Description Allows for hands-free communication Speakerphone during calls. Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer.
- Page 20 User Guide for the SoundPoint IP 650 Desktop Phone Item Description Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).
- Page 21 Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb...
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Page 22: Before You Use Your Phone
User Guide for the SoundPoint IP 650 Desktop Phone Before You Use Your Phone The background and key colors that appears on your SoundPoint IP 650 phone Note may differ from what appears in this user guide. Using the Navigation Keys To help you navigate menus and enter data, use these tips: •... -
Page 23: Using A Usb Device To Record Calls
Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 650, you can record active calls on your phone. - Page 24 User Guide for the SoundPoint IP 650 Desktop Phone The USB port is on the back of your SoundPoint IP 650 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears or the USB device is tested to determine if it is acceptable.
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Page 25: Customizing Your Phone
Customizing Your Phone You can customize your SoundPoint IP 650 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 26: Configuring Basic Settings
You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 650 phone. If the phone cannot obtain a time and date from the call server, the display will flash. -
Page 27: Changing The Display Contrast
Customizing Your Phone 3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. 4. Using , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. -
Page 28: Changing The Backlight Intensity
Backlight Idle intensity decrease. If you have attached one or more SoundPoint IP Expansion Modules to your SoundPoint IP 650 and you find that the backlight levels between them are incompatible, you can modify the maximum backlight intensity on a unit-by-unit basis. - Page 29 Customizing Your Phone • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the Backlight Idle intensity applies. To modify the backlight intensity: 1. Press 2. Select Settings > Basic > Backlight Intensity. 3.
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Page 30: Enabling The Headset Memory Mode
User Guide for the SoundPoint IP 650 Desktop Phone 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok or Cancel soft keys to accept or cancel changes. -
Page 31: Selecting The Correct Headset For Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www.polycom.com/support/voice enter “Headset Compatibility List” in the Knowledge Base text box or contact your system administrator. -
Page 32: Selecting The Ring Type
6. Press to return to the idle display. If you configure your SoundPoint IP 650 phone with a silent ring, press the flashing Note Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. -
Page 33: Changing The Graphic Display Background
Customizing Your Phone 3. Use to highlight the language you want. 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. -
Page 34: Changing The Soft Key Label Color
User Guide for the SoundPoint IP 650 Desktop Phone Note Under certain circumstances, you may need make an additional menu selection, Select Background, to actually select the background. If your system administrator has configured the phone’s idle browser and you want... -
Page 35: Muting The Microphone
Customizing Your Phone To change the soft key label color: 1. Press 2. Select Settings > Basic > Preferences > Label Color. Using the dialpad keys 1, 3, 7, and 9 change the soft key color to your desired color. The Label soft key on the right reflects your changes. Note When the color of the label reaches a certain level of whiteness, “Cannot save this color. -
Page 36: Adjusting The Volume
User Guide for the SoundPoint IP 650 Desktop Phone Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but your system administrator can change this. -
Page 37: Managing Contacts
Customizing Your Phone Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. You can use these shortcuts while placing calls or performing transferring and conferencing functions. - Page 38 User Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key.
- Page 39 Customizing Your Phone 8. (Optional.) Change the Ring Type and Divert Contact. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-21. For more information on diverting contacts, refer to Diverting Calls page 2-23.
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Page 40: Editing Contacts
User Guide for the SoundPoint IP 650 Desktop Phone 4. Press to return to the idle display. You may want to go to the local contact directory to check if the contact was saved Note correctly, and to add any missing fields. -
Page 41: Deleting Contacts
Customizing Your Phone 2. Select Contact Directory. 3. Use to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key 5. Edit the contact information. 6. -
Page 42: Placing Calls To Contacts
User Guide for the SoundPoint IP 650 Desktop Phone Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Use to highlight the contact. -
Page 43: Searching For Contacts
Customizing Your Phone Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last name. - Page 44 User Guide for the SoundPoint IP 650 Desktop Phone — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Carol Woller, enter wo in the search line.
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Page 45: Managing Incoming Calls
Customizing Your Phone — Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first name and last name. Press the Submit soft key. In this example, Bryon Smith appears in the search results. -
Page 46: Rejecting Calls
User Guide for the SoundPoint IP 650 Desktop Phone To set a distinctive ring type for a contact: 1. Press 2. Select Contact Directory. 3. Use to highlight the contact. You can also use the * key to page up and the # key to page down. -
Page 47: Diverting Calls
Customizing Your Phone 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Use the to select Enabled. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party. -
Page 48: System Customizations
Supporting Multiple Lines Your SoundPoint IP 650 phone can support up to 34 lines with or without a SoundPoint IP Backlit Expansion Module. For more information, refer to Using the SoundPoint IP Backlit Expansion Module on page 5-1. -
Page 49: Supporting Multiple Line Keys Per Line
Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys. Supporting Shared Lines Your SoundPoint IP 650 supports shared lines. Note Shared lines are an optional feature and may not be supported on your particular system. - Page 50 User Guide for the SoundPoint IP 650 Desktop Phone Note Call Forwarding is not available on shared lines. Do Not Disturb (DND) on shared lines disables the ringing option only, the visual indication is still in place. 2 - 26...
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Page 51: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone Your SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. -
Page 52: Placing Calls
5-1. If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 650 phone: • using the handset • using the speakerphone •... - Page 53 The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com . Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
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Page 54: Answering Calls
User Guide for the SoundPoint IP 650 Desktop Phone To place a call using the headset: Do one of the following: >> — With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press Dial the desired number using the dial pad. - Page 55 Using the Basic Features of Your Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page for instructions on how to answer a call. You can ignore incoming calls by pressing the Reject soft key (for private lines) or Note the Silence soft key (for shared lines) or the Do Not Disturb key.
- Page 56 User Guide for the SoundPoint IP 650 Desktop Phone — Press the Answer soft key. To answer a call using the headset: Press >> If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call...
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Page 57: Ending Calls
Using the Basic Features of Your Phone Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-21. To answer an incoming call on a line configured for multiple Line Keys: Do one of the following: >>... -
Page 58: Redialing Numbers
User Guide for the SoundPoint IP 650 Desktop Phone Redialing Numbers To redial the last call placed from your phone: Press >> A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-11. -
Page 59: Hosting Conference Calls
Using the Basic Features of Your Phone Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls. -
Page 60: Setting Up Conference Calls
User Guide for the SoundPoint IP 650 Desktop Phone • Splitting Conference Calls • Ending Conference Calls Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists. - Page 61 Using the Basic Features of Your Phone 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. If configured for single key-press conferences, you do not need to press the Note Confrnc soft key again.
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Page 62: Managing Conference Calls
User Guide for the SoundPoint IP 650 Desktop Phone 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. - Page 63 Using the Basic Features of Your Phone 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.
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Page 64: Adding Parties To Conference Calls
User Guide for the SoundPoint IP 650 Desktop Phone — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. -
Page 65: Joining Conferences
Using the Basic Features of Your Phone To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. -
Page 66: Splitting Conference Calls
User Guide for the SoundPoint IP 650 Desktop Phone From the idle display, press the Join soft key. >> Both conferences are joined into a single five-way conference. Splitting Conference Calls To split a conference call: From the Active Conference page, press the More soft key, and then the >>... - Page 67 Using the Basic Features of Your Phone Performing a Consultative Transfer To transfer a call: 1. During a call, press the or the Trnsfer soft key. The active call is placed on hold. 2. Do one of the following: — Enter the number to which you want to transfer the call. —...
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Page 68: Forwarding Calls
User Guide for the SoundPoint IP 650 Desktop Phone Performing a Blind Transfer To perform a blind transfer: 1. During a call, press or the Trnsfer soft key. 2. Press the Blind soft key. 3. Do one of the following steps: —... - Page 69 Using the Basic Features of Your Phone Static Forwarding To forward all incoming calls to another party: 1. From the idle display, press the Forward soft key. 2. (Optional.) If multiple lines are configured on your phone, select the line to forward from the list using 3.
- Page 70 User Guide for the SoundPoint IP 650 Desktop Phone If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended.
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Page 71: Enabling Do Not Disturb
Using the Basic Features of Your Phone Dynamic Forwarding To forward an incoming call to another party: 1. When the phone rings, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. -
Page 72: Assigning Speed Dial Keys
User Guide for the SoundPoint IP 650 Desktop Phone To disable Do Not Disturb: Press again. >> Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using . - Page 73 Using the Basic Features of Your Phone Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle screen. To speed dial a contact, press the Up Arrow key followed by the contact’s speed dial index.
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Page 74: Using Voice Mail
User Guide for the SoundPoint IP 650 Desktop Phone 3. (Optional.) Enter contact information. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. - Page 75 Using the Basic Features of Your Phone To listen to voice messages: 1. Press If multiple lines are configured on your phone, select the line to retrieve messages from. 2. Follow voice or visual prompts on the screen to retrieve your messages. 3 - 25...
- Page 76 User Guide for the SoundPoint IP 650 Desktop Phone 3 - 26...
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Page 77: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 650 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists •... - Page 78 User Guide for the SoundPoint IP 650 Desktop Phone For example, the following figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-765-9266 on the same line. To answer an incoming call when configured for multiple call appearances: Do one of the following: >>...
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Page 79: Using Text Messaging
Using the Advanced Features of Your Phone Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key. - Page 80 User Guide for the SoundPoint IP 650 Desktop Phone To send a text message: 1. Do one of the following: — Press Select Instant Messages. Screen options may vary with your application. Voice Mail may be accessible with a Note single key press.
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Page 81: Using Buddy Lists
Your phone can be “watched” by up to eight other phones. If your SoundPoint IP 650 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. -
Page 82: Managing Buddies
User Guide for the SoundPoint IP 650 Desktop Phone Managing Buddies The instructions in this section do not apply if your call server is Microsoft Live Note Communications Server 2005. In that case, refer to the following section, Integrating With Microsoft Live Communications Server 2005. -
Page 83: Integrating With Microsoft Live Communications Server 2005
Using the Advanced Features of Your Phone 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. -
Page 84: Recording A Call
If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoint IP 650, you can record active calls on your phone. Recordings are stored as .wav files on the USB flash drive. - Page 85 Using the Advanced Features of Your Phone • When there are no connected calls on your phone • When you place a new call (to transfer or to conference) • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses.
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Page 86: Recording Calls
If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded at that time will be incomplete and cannot be played back later. -
Page 87: Recording Conferences
Using the Advanced Features of Your Phone 2. Press the Record soft key. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-level soft keys (for example, Hold, EndCall, Trnsfer, and Confrnc). -
Page 88: Pausing And Resuming Recording
User Guide for the SoundPoint IP 650 Desktop Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: Press the Pause soft key. -
Page 89: Playing Back A Recorded Call
For more information, contact your system administrator. If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 650, you can play back calls that you recorded on your phone. -
Page 90: Browsing Recorded Calls
User Guide for the SoundPoint IP 650 Desktop Phone Polycom recommends that you do not remove the USB flash drive while playing back files. There is a small probability that the USB flash drive itself may be damaged by this action. - Page 91 Using the Advanced Features of Your Phone 3. Select the file that you want to play back using , and then press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4.
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Page 92: Answering A Call While Playing Back Recorded Calls
User Guide for the SoundPoint IP 650 Desktop Phone 6. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. -
Page 93: Restarting Your Phone
Using the Advanced Features of Your Phone Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume. - Page 94 User Guide for the SoundPoint IP 650 Desktop Phone 4 - 18...
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Page 95: Using The Soundpoint Ip Backlit Expansion Module
Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field. Up to three SoundPoint IP Backlit Expansion Modules can be connected to the SoundPoint IP 650 phone to provide a productivity-enhancing solution for users who manage and monitor multiple simultaneous telephone calls on a daily basis. -
Page 96: Parts List
User Guide for the SoundPoint IP 650 Desktop Phone If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator. Parts List The following components are included in your SoundPoint IP Backlit Expansion Module package: •... -
Page 97: Connecting The Soundpoint Ip Backlit Expansion Module
Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules. To connect a SoundPoint IP Backlit Expansion Module to your phone: 1. -
Page 98: Features Of The Soundpoint Ip Backlit Expansion Module
User Guide for the SoundPoint IP 650 Desktop Phone Features of the SoundPoint IP Backlit Expansion Module The features of the SoundPoint IP Backlit Expansion Module are: Item Description Power Contact Not visible when you connect the SoundPoint IP Backlit Expansion Module to the phone. -
Page 99: Adjusting The Display Contrast
Using the SoundPoint IP Backlit Expansion Module Item Description Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field [BLF] and presence). The mapping is: Solid green—An active call is in progress. Fast flashing green—There is an incoming (ringing) call. -
Page 100: Answering Calls
User Guide for the SoundPoint IP 650 Desktop Phone To place a call using a SoundPoint IP Backlit Expansion Module Line Key: Press the assigned directly opposite the number on the >> graphic display. For more information on placing a call, refer to Placing Calls on page 3-2. - Page 101 “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index invalid” appears. Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”.
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Page 102: Using The Busy Lamp Field
The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 650 phone with the attached Backlit Expansion Module. For more information, contact your system administrator. -
Page 103: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 650 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. -
Page 104: Power And Startup
User Guide for the SoundPoint IP 650 Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 phone Do one of the following: has no power. • Verify that no lights appear on the phone when it is powered up. -
Page 105: Controls
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following: IP 650 phone does not respond. • Check for a response from other feature keys or from the dial pad. •... -
Page 106: Access To Screens And Systems
User Guide for the SoundPoint IP 650 Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The SoundPoint IP 650 phone is Do one of the following: press a feature key. not in an active state. -
Page 107: Calling
Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following: the SoundPoint IP 650 phone. • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging and re-inserting the cable). - Page 108 User Guide for the SoundPoint IP 650 Desktop Phone Symptom Problem Corrective Action You turned off the ringer. Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key, or press the Headset key to obtain a dial tone.
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Page 109: Displays
The display flickers. A certain type of older Do one of the following: fluorescent lighting causes the • Move the SoundPoint IP 650 SIP display to appear to flicker. phone away from the lights. • Replace the lights. •... -
Page 110: Audio
User Guide for the SoundPoint IP 650 Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. -
Page 111: Testing Phone Hardware
Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. - Page 112 User Guide for the SoundPoint IP 650 Desktop Phone 6 - 10...
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Page 113: Regulatory Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 114 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 115 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
- Page 116 CE and VCCI Mark This SoundPoint IP 650 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
- Page 117 Modification of these Polycom Soundpoint IP 320, 330, 430, 550, 650 VoIP Telephones for the New Zealand network 5. All samples of Polycom Soundpoint IP 320, 330, 430, 550, 650 VoIP Telephones connected to the Telecom network shall be modified as described in KTL Test Report Nos.
- Page 118 User Guide SoundPoint IP Regulatory Notices - 6...
- Page 119 4–6 advanced 4–1 buddy lists 4–5 basic 3–1 buddy status 4–7 list of 1–9 SoundPoint IP 650 1–9 SoundPoint IP Backlit Expansion Module 5–1 call lists forwarding calls 3–18 missed calls 2–12 placed calls 2–12 received calls 2–12 getting started with your phone 1–1...
- Page 120 User Guide SoundPoint IP 650 headset playing back calls answering a call 3–6 answering a call 4–16 connecting 1–5 browsing files 4–14 electronic hookswitch 2–7 how to start 4–15 memory mode 2–6 how to stop 4–15 placing a call 3–4 introduction 4–13...
- Page 121 Index SoundPoint IP 650 using multiple lines 2–24 adjusting backlight intensity 2–4 voice mail 3–24 adjusting display constrast 2–3 SoundPoint IP Backlit Expansion Module adjusting volume 2–12 figure, features 5–4 advanced features 4–1 speakerphone. See hands-free mode answering calls 3–4, 3–5 speed dialing 3–22...
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Page 122: Index
User Guide SoundPoint IP 650 Index – 4... - Page 123 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
- Page 124 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 125 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 126 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.
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