Error Codes; Service Call Error(Fatal Error) - TransAct Printrex 980 Operator's Manual

Appendix B: Frequently Asked Questions

Error Codes

This section describes error codes indicated in the case printer has an error.
There are 3 categories of error codes.
Type of code Contents
Service Call Recovery operation is restart only without error cancellation.
Error (Fatal Printer stops action automatically and proceed shut down operation.
error) Printer records some of errors occurred, error cancellation by
customer engineer can recover the printer.
Operator Call Operator call errors are errors that are recovered by error
Error cancellation.
Printer stops or interrupts printing operation when operator call error
occurs.
Printing operation starts automatically after the factor of the error is
excluded.
Warning Warning indicates that printer needs to be some operation even
though printing.
Using printer continually with warning may cause of operator call
error.

Service Call Error(Fatal Error)

"Service call error" refers to an error that cannot be corrected. The printer
automatically stops operating and performs a shut-down process.
Code Detail Code
01: Printer Controller PCB Error
01 01
01 02
01 03
01 04
01 05
Page 184
Item Description
Condition Flash ROM error
Detected
Action 1. Rewrite the firmware.
2. Replace Printer Controller PCB.
Condition SDRAM error
Detected
Action Replace Printer Controller PCB.
Condition VRAM error
Detected
Action Replace Printer Controller PCB.
Condition AD error
Detected
Action 1. Replace DC Power PCB Unit.
2. Replace Printer Controller PCB.
Condition Sensor 3.3V was not turned OFF correctly.
Detected
Action 1. Replace Printer Controller PCB.
If the error persists even after sensor harness
connector has been disconnected on Printer
Controller PCB side, Printer Controller PCB is
defective.
100-11672 - Rev D