Intermec PM23c User Manual page 104

Chapter 5 — Troubleshoot the Printer
90
Print Quality Problems and Possible Solutions (Continued)
Problem
The ribbon wrinkles.
The printer is connected to my
PC, using a virtual COM port,
and printing stops. But, there are
no errors to indicate that
something is wrong.
The printer is connected to a
serial port on my PC, but the
printer is not working.
Networking Problems and Possible Solutions
Problem
The Ethernet or wireless network
connection is not working
correctly.
PM23c, PM43, and PM43c Mid-Range Printer User Manual
Possible Solution
Try these possible solutions in order:
•
The ribbon tension bar may not be
adjusted correctly. Use a large
straight-slot screwdriver to adjust the
ribbon tension bar.
•
You may need to adjust the media edge
guide.
•
The printhead pressure may be too
high. Decrease the printhead pressure.
Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the Ports tab, and then
clear the Enable bidirectional support
check box.
Try these possible solutions:
•
Make sure the serial port settings are
configured correctly.
•
Make sure the serial cable pinouts are
correct and that the cable is not
damaged.
•
If you have the Intermec Windows
driver for an RS-232 printer installed
on your PC, uninstall the driver.
Possible Solution
Try these possible solutions:
•
Make sure your network cable is
securely connected to your printer and
a straight "pin-to-pin" cable, not a
"crossover" cable.
•
Make sure your PC is correctly
configured for and connected to your
network.
•
Make sure your printer is correctly
configured for your network.