Ext. Group Call Setting - Panasonic S-ICX Technical Manual

Section 521

Ext. Group Call Setting

Outline
Incoming ACD ports to be processed the same are grouped together as a
block. Each block is assigned one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
CUSTOMIZE MENU
LINE REGIST.
SYSTEM ID
AGENT ID
GROUP SETTING
CALL HANDLING
LINE REGIST.
DIRECT INCOME
TRANSF. INCOME
DID ID
EXT. GROUP
CUSTOMIZE MENU
EXT. GROUP
GP 1ST LST PRG
01
02
03
04
2401:
EXT. GROUP
FIRST LINE NO
(01-20)
(GROUP 1)
CUSTOMIZE MENU
S-ICX-5.0-521 (ACD 4.0)
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 4 or 9 to select
[EXT. GROUP].
3. The following screen appears. Press the soft key for desired block
number.
4. Enter the first incoming ACD port using the 10-key pad.
5. Press HOLD key to store first line number.
S-ICX (International) issued October 2000
Built-In ACD Supervisor Guide
21