Index - Panasonic S-ICX Technical Manual

Built-In ACD Supervisor Guide
Introduction

Index

0
A
System
Configuration
ACD Call Handling Program ....................................... 4
Activating Supervisor Menu ...................................... 13
FF1
Agent Features............................................................ 48
System
Agent IDs
Confirming ............................................................. 26
Agent Report .............................................................. 38
FF2
Agent Status ............................................................... 30
Trunks
ALL DELETE (FF6).................................................. 11
Available/Unavailable................................................ 49
FF3
Extensions
B
Basic Service Flow....................................................... 3
FF4
FF-/Soft Keys
C
FF5
Call Handling Program................................................. 4
Groups
Call Setting
DID......................................................................... 19
Direct Incoming...................................................... 15
Transferring Incoming................................ 17, 19, 21
FF6
Calls Waiting.............................................................. 30
TRS/ARS
Changing Supervisor IDs and User Information Record-
ing ID ........................................................... 21
FF7
Commands
Programming ............................................................ 6
Applications
Common Operation for Supervisor Customisation .... 14
Confirming Agent IDs................................................ 26
FF8
Customisation
Maintenance
Supervisor............................................................... 14
Appendix A
Appendix B
S-ICX-5.0-521 (ACD 4.0)
Data Clear ...................................................................44
DELETE (FF3) ...........................................................10
EDIT (FF1) ...................................................................7
Features
Group Report...............................................................41
Information Recording
S-ICX (International) issued October 2000
D
E
F
Supervisor ...............................................................13
G
I
User .........................................................................45
Index
Introduction
0
System
Configuration
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
FF7
Applications
FF8
Maintenance
Appendix A
Appendix B
Index-1
Index