User Information Recording - Panasonic S-ICX Technical Manual

Section 521
O. MIS data output confirmation/cancel
* This feature confirms/cancels MIS data output.
OTHERS
STATUS/CANCEL
MIS DATA CLEAR
MIS REPORT MENU
OUTPUT STATUS
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
QUIT
MIS REPORT MENU
OUTPUT QUIT:_
TO STOP MIS DATA
OUTPUT. PRESS 0
AND HOLD KEY
MIS REPORT MENU
QUIT
MIS REPORT MENU

User Information Recording

The following (Figure 5) shows the service flow for recording user
information messages. Voice output ports of the ACD system can be directly
accessed to register, confirm, change, or delete messages. The maximum
recording length of each service information message is 14 seconds.
S-ICX-5.0-521 (ACD 4.0)
1. Step 1 is the same as that for item O.
2. The following screen appears. Press the soft key 1 or 6 to select
[STATUS/CANCEL].
3. The following screen appears to show the current MIS data output
status on the Large Display (end of confirmation). To abort MIS
data output, press the soft key 4 or 9 to select [QUIT]. The
following screen assumes that daily report of Agent ID XXXX is
being output.
4. The following screen appears. To quit, press 0 and HOLD keys.
5. Once output is cancelled, the following screen appears. Pressing
the soft key 5 or 10 returns to [MIS REPORT MENU] screen.
S-ICX (International) issued October 2000
Built-In ACD Supervisor Guide
45