Wrap Feature - Panasonic S-ICX Technical Manual

Built-In ACD Supervisor Guide

Wrap Feature

When an agent finishes an incoming ACD call conversation, he/she can have
"wrap-up" time to prepare a memo or record other pertinent information.
Operation
Not required. Set this feature for each agent group. (Can be set upon
installation)
To use the Wrap Feature the agent presses the Wrap Key upon completion of
his/her call. The agent will then have up to 600 seconds (maximum) to
complete wrap-up and be ready for the next incoming call. The default wrap-
up time is set at 20 seconds and can be modified to accommodate the
estimated wrap-up needs of agents.
If your agent group is using the Wrap feature, the LED of the Wrap Key will
change, as follows, when pressed by the agent:
Setting
Set the program setting for the Wrap function as follows:
Agent
Group
Notice
50
2. When the call is placed on hold, the LED remains on. It goes off
if another telephone retrieves the call placed on hold. If the same
telephone retrieves the call placed on hold the LED remains on,
and goes off when the call is released.
Wrap Feature
During Wrap-up time
Wrap-up time final 15 seconds
Non Wrap-up time
3402 Wrap Function
1
3403 Wrap Time
3502 Wrap Function
2
3503 Wrap Time
3602 Wrap Function
3
3603 Wrap Time
1. Wrap time is included an agent's talk time for the MIS reports.
2. Only one Wrap Key is available for each extension.
S-ICX (International) issued October 2000
Wrap Key LED
lit in green
blinks in red
no light
Wrap Function
0 = No Wrap (Default) 1 = Wrap
60:60 secs 1-600 = 1 to 600 secs
0 = No Wrap (Default) 1 = Wrap
60:60 secs 1-600 = 1 to 600 secs
0 = No Wrap (Default) 1 = Wrap
60:60 secs 1-600 = 1 to 600 secs
Section 521
S-ICX-5.0-521 (ACD 4.0)