Supervisor Monitoring - Panasonic S-ICX Technical Manual

Built-In ACD Supervisor Guide
Program Address 4201-4204: Transferring Voice Mail access number
Sets the voice mail extension line number and access code corresponding to
the transfer destination voice mail number (1 to 4).

Supervisor Monitoring

The ACD system can be monitored by the supervisor. Note that data is
updated every 10 seconds while the monitoring screen is displayed.
Operation
Details are given in each feature section. The following shows the operation
of the supervisor monitoring from the [SUPERVISOR MENU] screen:
SUPERVISOR MENU
SYSTEM INFO
MIS REPORT
CUSTOMIZE
SYSTEM INFO MENU
AGENT GROUP 1
AGENT GROUP 2
AGENT GROUP 3
SYSTEM
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
WAITING CALL
AGENT STATUS
28
1. From the [SUPERVISOR MENU] screen select [SYSTEM
INFO].
2. Group 1 monitoring: Press the soft key 1 or 6 to select Agent
Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
3. After selecting one of the above groups, the following menu
selection screen appears. Use soft keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
4. Select desired menu. For further operations, see next page.
S-ICX (International) issued October 2000
Section 521
S-ICX-5.0-521 (ACD 4.0)