Using The Quality Reporting Tool - Cisco 7962G User Manual

If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality information
Access VPN performance
information related to the
data transmitted and
received

Using the Quality Reporting Tool

Your system administrator may configure your phone temporarily with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
Choose > Status > Call Statistics.
Choose > Status > Network Statistics.
Troubleshooting Your Phone
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