Dell PowerConnect W-Airwave User Manual page 253

Table 142 Helpdesk > Incidents > Add a New Remedy Incident Fields
Field
Urgency
Summary
NOTE: A new incident is not created if the customer First and Last name do not exist on the Remedy server. However, in this
scenario, there is no failure message or warning that the incident was not created.
Once an incident has been created, select the pencil icon in the incident list to edit the information. The status
or urgency can be changed as the case progresses, and more detailed information about the incident can be
added. Snapshots can also be related to Remedy incidents as described above. However, snapshots are only stored
locally on the AWMS server—they are not pushed to the Remedy server.
Dell PowerConnect W AirWave 7.2 | User Guide
Description
1 - Critical (default)

2 - High

3 - Medium

4 - Low

Free-form text field.
Using the AWMS Helpdesk | 253