Scanner Error Codes - Xerox DocuMate 4799 User Manual

Scanner Error Codes

The User Utility displays an error code and message in the Scanner Status field. The following table lists the
codes, messages, possible causes and common resolutions.
If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to the section
Troubleshooting on page 178.
Error
Code Message
U11 - Paper Jam and Paper
U18 Remains in Scanner
errors.
U20 A skew error has
occurred.
U23 A paper double feed
has occurred.
U24 - A stapled document
U26 has been detected.
U30 - A cover is open.
U34
Scanner Options, Maintenance and Troubleshooting
Cause
Paper has jammed while
being fed through the
scanner.
Document sensors are
dirty.
A page was pulled into
the scanner at an angle.
Two pages have fed
through the scanner at
the same time.
Either the page bent
when it was picked up
from the input tray, or
the page skewed greatly
as it was pulled into the
scanner.
A scanner access cover is
open.
Resolution
Open the scanner, remove the pages, then
close the scanner. Please see page 178 for
complete instructions.
If problem persists, clean the rollers and paper
sensors as described in the section
the Inside of the Scanner
Open the scanner, remove the pages, then
close the scanner. Adjust the paper guides to
the document width. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section
the Inside of the Scanner
Open the scanner, remove the pages, then
close the scanner. Make sure there are no
pages stuck together. Restack the paper in the
ADF and click Retry to continue.
If problem persists, clean the rollers and paper
sensors as described in the section
the Inside of the Scanner
Open the scanner, remove the pages, then
close the scanner. Check all documents and
remove any staples. Restack the paper in the
ADF and click Retry to continue
Verify all covers on the scanner are fully closed
before scanning.
®
Xerox DocuMate
User's Guide
Cleaning
on page 173.
Cleaning
on page 173.
Cleaning
on page 173.
® 9-167
4790