Error Light Troubleshooting Codes - Xerox DocuMate 3220 User Manual

Maintenance
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See "Cleaning Inside the Automatic Document Feeder"
on page 27 for cleaning instructions.
Problem: The ADF won't feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See "Cleaning
Inside the Automatic Document Feeder" on page 27. If that doesn't solve the problem, the pad
assembly may need to be replaced. It is user replaceable. See "Replacing the ADF Pad Assembly"
on page 29 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scans from the input tray are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides' minimum adjustment, scan these items from the front
feed tray instead.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. If you are scanning small items
that are smaller than the paper guides' minimum adjustment, scan these items on the Flatbed
glass instead.
Problem: The paper jams about halfway through the scan.
Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple
items placed on the Flatbed glass will raise the lid slightly. When that occurs, the pages are unable
to feed back out of the ADF and the pages can jam.

Error Light Troubleshooting Codes

Normal Operation
• Steady blue: indicates the scanner is ready to scan.
• Slow flashing blue: indicates the scanner is in low power mode.
User Guide
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Xerox DocuMate 3220 Scanner
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